Computer Hope
Software => Computer viruses and spyware => Topic started by: Bigheart on June 14, 2008, 12:15:41 PM
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a friend of mine has a pc she bought with win xp preinstalled, she got no restore disk, now she needs windows reistalled. how can she do that with out buying a new copy of win. xp i have a copy but can i use it to reinstall windows for her?
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Hello!
Why does she need to reinstall her Windows? Any problems she encountered? Also, you can't use your copy of Windows to install into her PC.
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There may be a partition on the harddrive that contains recovery files.
You may want to answer @jerryheavyarms question first; maybe the people here can help you to avoid the hassle of recovery.
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first there are no recovery files on pc. second i did not know if i could use mine to do a repair. ok now for the problems. when you turn it on you get error message that pc has recoverd from a serious error. norton antivirus says no virus found. but she has antispy on it that says over 150 threats have been found and this is a demo so it wants her to buy it. the pc hangs and will restart if you use some of the programs. system restore has not been turned on. thanks
Connie
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Not sure but sounds like a Malware infection. But dont worry, there are malware removal specialist here.
But first, read their instructions.>> Instructions (http://www.computerhope.com/forum/index.php/topic,46313.0.html)
Keep us posted! ;D
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firstly tell her to remove norton av.it is the worst av dat ihave cme across..
install a new life kaspersky it is d best av......
if this also dose not solves d prblm (very rare)..........
den locate d infected which are shown in the antispyware and delete dem by opening d system in safe mode.
if dere is any problem in deleting d files then use unlocker software 8) 8)
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Norton- horrible, bloated, and arragant program. Make sure to follow the specific instruction for removing norton, trying to remove norton was similair to arm wrestling. I recommend avg for anti virus
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The newest AVG version (8.0) is having a lot of problems, so I don't recommend it, but...
Bigheart
Since your friend doesn't have Windows CD, or Recovery CD, then we can try to see what's going on there.
Print these instructions out.
1. Download SUPERAntiSpyware Free for Home Users:
http://www.superantispyware.com/ (http://www.superantispyware.com/)
* Double-click SUPERAntiSpyware.exe and use the default settings for installation.
* An icon will be created on your desktop. Double-click that icon to launch the program.
* If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download and unzip them from here: http://www.superantispyware.com/definitions.html (http://www.superantispyware.com/definitions.html).)
* Close SUPERAntiSpyware.
PHYSICALLY DISCONNECT FROM THE INTERNET
Restart computer in Safe Mode.
To enter Safe Mode, restart computer, and keep tapping F8 key, until menu appears; select Safe Mode; you'll see "Safe Mode" in all four corners of your screen
* Open SUPERAntiSpyware.
* Under "Configuration and Preferences", click the Preferences button.
* Click the Scanning Control tab.
* Under Scanner Options make sure the following are checked (leave all others unchecked):
o Close browsers before scanning.
o Scan for tracking cookies.
o Terminate memory threats before quarantining.
* Click the "Close" button to leave the control center screen.
* Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
* On the left, make sure you check C:\Fixed Drive.
* On the right, under "Complete Scan", choose Perform Complete Scan.
* Click "Next" to start the scan. Please be patient while it scans your computer.
* After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
* Make sure everything has a checkmark next to it and click "Next".
* A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
* If asked if you want to reboot, click "Yes".
* To retrieve the removal information after reboot, launch SUPERAntispyware again.
o Click Preferences, then click the Statistics/Logs tab.
o Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
o If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
o Please copy and paste the Scan Log results in your next reply.
* Click Close to exit the program.
Post SUPERAntiSpyware log.
RECONNECT TO THE INTERNET
RESTART COMPUTER!
2. Download Malwarebytes' Anti-Malware: http://www.majorgeeks.com/Malwarebytes_Anti-Malware_d5756.html (http://www.majorgeeks.com/Malwarebytes_Anti-Malware_d5756.html) to your desktop.
* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform full scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.
The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt
RESTART COMPUTER!
3. Download HijackThis:
http://www.snapfiles.com/get/hijackthis.html (http://www.snapfiles.com/get/hijackthis.html)
Post HijackThis log.
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when you turn on the pc you get 'C:\PROGRA~1\INSTAL~1\{4A1CC~1\setup.exe'
then you get this system has recovered from a serious error.
did what jerryheavyarms suggested found no suspicious programs, installed and ran ccleaner when i hit analyze the pc restarts.
if no other ideas i will do what Droni said. thanks
Connie
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Hello!
Yeah. Broni is a Malware Removal Specialist here in CH so you should do what he said. ;D
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downloaded the programs installed set them up and when i hit scan the pc restarts started it in safe mode, run programs pc restarts. was able to start scan with malwarebytes found 36 objects before restart.
Thanks
Connie
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ran superantispyware. log is attached
[recovering disk space -- attachment deleted by admin]
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I'd like to see that Malwarebytes log, and fresh HijacThis log.
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it want let me run the malwarebytes or the hijacthis scan
it would restart, stoped the restart now i can see a stop error 0x000000F7
checked the ram it has 512 installed but reads 448
thanks.
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Same thing in Safe Mode?
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yep ???
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In that case, we'll need that Windows CD.