Computer Hope

Software => Computer viruses and spyware => Topic started by: aleyshark on June 18, 2008, 04:23:47 PM

Title: Request Assistance: Trojan and Virus deletion failure
Post by: aleyshark on June 18, 2008, 04:23:47 PM
Antivirus: BitDefender Antivirus 2008 Newly Updated

1. Virus unable to delete(quarantined):
 C:/windows/.vbe                      (virus name: VBS.Worm.Runauto.E)
 C:/windows/system32/.vbe      (same as above)
 C:/u.cmd                                   (Virus name: Packer.Malware.NSAnti.X)
 D:/ab.cmd                                 (same as above)
 D:/fufb6tq3                               (same as above)
 D:/u.cmd                                   (same as above)

2. Trojan unable to delete: Disinfection failed because virus is a part of an archive

C:\Documents and Settings\Aley\Local Settings\Temporary Internet Files\Content.IE5\XSGMZ6JV\somefile[1]=](Embedded EXE g)

 Virus Name: Trojan.Downloader.Zlop.ABRP

Note: I suspect the u.cmd is from the Ultrasurf proxy program (http://www.ultrareach.net) I'm using, as the program name is u.exe, please investigate.

Here is the log using DSS

Deckard's System Scanner v20071014.68
Run by Aley on 2008-06-19 06:07:17
Computer is in Normal Mode.
--------------------------------------------------------------------------------



-- HijackThis (run as Aley.exe) ------------------------------------------------

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 6:07:23 AM, on 6/19/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\acs.exe
C:\Program Files\Common Files\BitDefender\BitDefender Communicator\xcommsvr.exe
C:\Program Files\Common Files\BitDefender\BitDefender Update Service\livesrv.exe
D:\Program Files\BitDefender\BitDefender 2008\vsserv.exe
C:\Program Files\Apoint2K\Apoint.exe
C:\WINDOWS\AGRSMMSG.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\pas\loadqm.exe
D:\Program Files\BitDefender\BitDefender 2008\bdagent.exe
D:\Program Files\SRS Labs\Audio Sandbox\SRSSSC.exe
d:\Program Files\PC Auto Shutdown\AutoShutdown.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Apoint2K\Apntex.exe
C:\Program Files\Apoint2K\HidFind.exe
C:\WINDOWS\system32\conime.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
D:\Program Files\Free Download Manager\fdm.exe
D:\Program Files\Stardock\CursorFX\CursorFX.exe
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\System32\svchost.exe
D:\Program Files\u\u.exe
C:\WINDOWS\explorer.exe
D:\Program Files\BitDefender\BitDefender 2008\uiscan.exe
D:\Program Files\Mozilla Firefox\firefox.exe
D:\Program Files\BitDefender\BitDefender 2008\seccenter.exe
D:\Downloads\dss.exe
d:\PROGRA~1\TRENDM~1\HIJACK~1\Aley.exe

O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: Megaupload Toolbar - {4E7BD74F-2B8D-469E-CCB0-B130EEDBE97C} - C:\PROGRA~1\MEGAUP~1\MEGAUP~1.DLL
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - D:\PROGRA~1\MICROS~1\Office12\GRA8E1~1.DLL
O2 - BHO: FDMIECookiesBHO Class - {CC59E0F9-7E43-44FA-9FAA-8377850BF205} - d:\Program Files\Free Download Manager\iefdmcks.dll
O3 - Toolbar: Megaupload Toolbar - {4E7BD74F-2B8D-469E-CCB0-B130EEDBE97C} - C:\PROGRA~1\MEGAUP~1\MEGAUP~1.DLL
O3 - Toolbar: BitDefender Toolbar - {381FFDE8-2394-4f90-B10D-FC6124A40F8C} - D:\Program Files\BitDefender\BitDefender 2008\IEToolbar.dll
O4 - HKLM\..\Run: [IMJPMIG8.1] "C:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32
O4 - HKLM\..\Run: [PHIME2002ASync] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /SYNC
O4 - HKLM\..\Run: [PHIME2002A] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /IMEName
O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint2K\Apoint.exe
O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [loadqm] "C:\WINDOWS\system32\pas\loadqm.exe"
O4 - HKLM\..\Run: [MSPY2002] C:\WINDOWS\system32\IME\PINTLGNT\ImScInst.exe /SYNC
O4 - HKLM\..\Run: [BitDefender Antiphishing Helper] "D:\Program Files\BitDefender\BitDefender 2008\IEShow.exe"
O4 - HKLM\..\Run: [BDAgent] "D:\Program Files\BitDefender\BitDefender 2008\bdagent.exe"
O4 - HKCU\..\Run: [SRS Audio Sandbox] "D:\Program Files\SRS Labs\Audio Sandbox\SRSSSC.exe" /hideme
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [Free Download Manager] d:\Program Files\Free Download Manager\fdm.exe -autorun
O4 - HKCU\..\Run: [CursorFX] "D:\Program Files\Stardock\CursorFX\CursorFX.exe"
O4 - HKLM\..\Policies\Explorer\Run: [ALEY-5C530489A0] .vbe
O4 - HKUS\S-1-5-18\..\Run: [ctfmon.exe] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [ctfmon.exe] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
O8 - Extra context menu item: Download all with Free Download Manager - file://d:\Program Files\Free Download Manager\dlall.htm
O8 - Extra context menu item: Download selected with Free Download Manager - file://d:\Program Files\Free Download Manager\dlselected.htm
O8 - Extra context menu item: Download with Free Download Manager - file://d:\Program Files\Free Download Manager\dllink.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://D:\PROGRA~1\MICROS~1\Office12\EXCEL.EXE/3000
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - D:\PROGRA~1\MICROS~1\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - D:\PROGRA~1\MICROS~1\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - D:\PROGRA~1\MICROS~1\Office12\REFIEBAR.DLL
O9 - Extra button: Run IMVU - {d9288080-1baa-4bc4-9cf8-a92d743db949} - C:\Documents and Settings\Aley\Start Menu\Programs\IMVU\Run IMVU.lnk
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - D:\PROGRA~1\MICROS~1\Office12\GR99D3~1.DLL
O23 - Service: Atheros Configuration Service (ACS) - Unknown owner - C:\WINDOWS\system32\acs.exe
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: BitDefender Desktop Update Service (LIVESRV) - BitDefender SRL - C:\Program Files\Common Files\BitDefender\BitDefender Update Service\livesrv.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
O23 - Service: BitDefender Virus Shield (VSSERV) - BitDefender S.R.L. - D:\Program Files\BitDefender\BitDefender 2008\vsserv.exe
O23 - Service: BitDefender Communicator (XCOMM) - BitDefender - C:\Program Files\Common Files\BitDefender\BitDefender Communicator\xcommsvr.exe

--
End of file - 6122 bytes

-- Files created between 2008-05-19 and 2008-06-19 -----------------------------

2008-06-19 02:03:17         0 d-------- C:\WINDOWS\VistaMizer
2008-06-19 01:29:06         0 d--h----- C:\Documents and Settings\All Users\Application Data\{A850D4D9-871B-4234-908D-21C457767270}
2008-06-18 23:49:20     81984 --a------ C:\WINDOWS\system32\bdod.bin
2008-06-18 23:48:35         0 d-------- C:\Documents and Settings\Aley\Application Data\Bitdefender
2008-06-18 23:48:03         0 d-------- C:\Documents and Settings\All Users\Application Data\BitDefender
2008-06-18 23:46:41         0 d-------- C:\Program Files\Common Files\BitDefender
2008-06-15 02:14:25         0 d-------- C:\Program Files\Common Files\xing shared
2008-06-15 02:14:08         0 d-------- C:\Program Files\Common Files\Real
2008-06-15 02:13:43         0 d-------- C:\Documents and Settings\Aley\Application Data\Real
2008-06-13 00:11:46         0 d-------- C:\Documents and Settings\Aley\Application Data\Media Player Classic
2008-06-06 03:10:29    164352 --a------ C:\WINDOWS\system32\unrar.dll
2008-06-06 03:10:27    217088 --a------ C:\WINDOWS\system32\yv12vfw.dll <Not Verified; www.helixcommunity.org; Helix YV12 YUV Codec>
2008-06-06 03:10:27   2121235 --a------ C:\WINDOWS\system32\x264vfw.dll
2008-06-06 03:10:27    144384 --a------ C:\WINDOWS\system32\Iacenc.dll <Not Verified; Intel Corporation; IndeoR audio software>
2008-06-06 03:10:27     39936 --a------ C:\WINDOWS\system32\huffyuv.dll <Not Verified; Disappearing Inc.; Huffyuv>
2008-06-06 03:10:26    159839 --a------ C:\WINDOWS\system32\xvidvfw.dll
2008-06-06 03:10:26    755027 --a------ C:\WINDOWS\system32\xvidcore.dll
2008-06-06 03:10:26    630784 --a------ C:\WINDOWS\system32\vp7vfw.dll <Not Verified; On2.com; On2_VP70>
2008-06-06 03:10:26    438272 --a------ C:\WINDOWS\system32\vp6vfw.dll <Not Verified; On2.com; On2_VP6>
2008-06-06 03:10:26   3596288 --a------ C:\WINDOWS\system32\qt-dx331.dll
2008-06-06 03:10:26     81920 --a------ C:\WINDOWS\system32\dpl100.dll <Not Verified; DivX, Inc.; DivX, Inc. dpl100>
2008-06-06 03:10:26    682496 --a------ C:\WINDOWS\system32\divx.dll <Not Verified; DivX, Inc.; DivXR>
2008-06-06 03:10:24      7680 --a------ C:\WINDOWS\system32\ff_vfw.dll
2008-06-05 20:16:10      5248 --a------ C:\WINDOWS\system32\drivers\a347scsi.sys
2008-06-05 20:16:10    158720 --a------ C:\WINDOWS\system32\drivers\a347bus.sys
2008-05-24 23:02:57      4096 --a------ C:\WINDOWS\system32\drivers\nocashio.sys


-- Find3M Report ---------------------------------------------------------------

2008-06-19 06:05:04         0 d-------- C:\Documents and Settings\Aley\Application Data\Free Download Manager
2008-06-19 02:36:37         0 d-------- C:\Program Files\NetProject
2008-06-19 02:36:37         0 d-------- C:\Program Files\Helper
2008-06-19 02:21:40         0 d-------- C:\Program Files\Movie Maker
2008-06-19 02:21:40         0 d-------- C:\Program Files\Messenger
2008-06-19 02:21:39         0 d-------- C:\Program Files\Windows NT
2008-06-19 02:18:35         0 d-------- C:\Program Files\Common Files
2008-06-19 02:16:52    218624 --a------ C:\WINDOWS\system32\uxtheme.dll <Not Verified; Microsoft Corporation; MicrosoftR WindowsR Operating System>
2008-06-19 00:07:38     77824 --a------ C:\WINDOWS\system32\xcomm.dll <Not Verified; BitDefender; BitDefender Communicator>
2008-06-18 21:49:28         0 d-------- C:\Documents and Settings\Aley\Application Data\Mozilla
2008-06-18 21:39:27         0 d-------- C:\Program Files\Common Files\InstallShield
2008-06-18 21:39:25         0 d--h----- C:\Program Files\InstallShield Installation Information
2008-06-18 21:37:29         0 d-------- C:\Documents and Settings\Aley\Application Data\MegauploadToolbar
2008-06-06 02:46:27         0 d-------- C:\Documents and Settings\Aley\Application Data\Winamp
2008-06-05 03:33:21         0 d-------- C:\Program Files\MegauploadToolbar
2008-05-10 15:18:44         0 d-------- C:\Documents and Settings\Aley\Application Data\IMVU
2008-05-08 00:46:31         0 d-------- C:\Program Files\Yahoo!
2008-04-15 22:27:30     65536 --a----c- C:\WINDOWS\IFinst27.exe
2008-03-23 08:40:30      7680 --a------ C:\WINDOWS\system32\tdidrv32.sys


-- Registry Dump ---------------------------------------------------------------

*Note* empty entries & legit default entries are not shown


[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"IMJPMIG8.1"="C:\WINDOWS\IME\imjp8_1\IMJPMIG.exe" [08/04/2004 04:32 AM]
"PHIME2002ASync"="C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.exe" [08/04/2004 04:32 AM]
"PHIME2002A"="C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.exe" [08/04/2004 04:32 AM]
"Apoint"="C:\Program Files\Apoint2K\Apoint.exe" [02/05/2004 08:01 PM]
"AGRSMMSG"="AGRSMMSG.exe" [04/17/2003 10:30 AM C:\WINDOWS\AGRSMMSG.exe]
"IgfxTray"="C:\WINDOWS\system32\igfxtray.exe" [12/15/2003 12:20 AM]
"HotKeysCmds"="C:\WINDOWS\system32\hkcmd.exe" [12/15/2003 12:07 AM]
"NeroFilterCheck"="C:\WINDOWS\system32\NeroCheck.exe" [07/10/2001 03:50 AM]
"loadqm"="C:\WINDOWS\system32\pas\loadqm.exe" [05/25/2005 11:58 AM]
"MSPY2002"="C:\WINDOWS\system32\IME\PINTLGNT\ImScInst.exe" [08/04/2004 04:31 AM]
"BitDefender Antiphishing Helper"="D:\Program Files\BitDefender\BitDefender 2008\IEShow.exe" [06/19/2008 12:11 AM]
"BDAgent"="D:\Program Files\BitDefender\BitDefender 2008\bdagent.exe" [06/19/2008 12:11 AM]
"cleanup"="" []

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"SRS Audio Sandbox"="D:\Program Files\SRS Labs\Audio Sandbox\SRSSSC.exe" [07/30/2007 09:23 AM]
"ctfmon.exe"="C:\WINDOWS\system32\ctfmon.exe" [08/04/2004 06:56 AM]
"Free Download Manager"="d:\Program Files\Free Download Manager\fdm.exe" [08/21/2006 12:24 AM]
"CursorFX"="D:\Program Files\Stardock\CursorFX\CursorFX.exe" [02/20/2008 06:59 AM]

[HKEY_CURRENT_USER\software\microsoft\windows\currentversion\policies\system]
"DisableTaskMgr"=0 (0x0)
"DisableRegistryTools"=0 (0x0)

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\explorer\Run]
"ALEY-5C530489A0"=.vbe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupfolder\C:^Documents and Settings^Aley^Start Menu^Programs^Startup^Adobe Gamma.lnk]
path=C:\Documents and Settings\Aley\Start Menu\Programs\Startup\Adobe Gamma.lnk
backup=C:\WINDOWS\pss\Adobe Gamma.lnkStartup

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^Belkin Wireless Utility.lnk]
path=C:\Documents and Settings\All Users\Start Menu\Programs\Startup\Belkin Wireless Utility.lnk
backup=C:\WINDOWS\pss\Belkin Wireless Utility.lnkCommon Startup

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Adobe Reader Speed Launcher]
"D:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\GrooveMonitor]
"D:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe"

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\ISUSPM Startup]
C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\isuspm.exe -startup

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\ISUSScheduler]
"C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\MSMSGS]
"C:\Program Files\Messenger\msmsgs.exe" /background

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\SunJavaUpdateSched]
"C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe"

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\TkBellExe]
"C:\Program Files\Common Files\Real\Update_OB\realsched.exe"  -osboot

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\svchost]
bdx   scan

HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion\Svchost  - NetSvcs
UxTuneUp


[HKEY_CURRENT_USER\software\microsoft\windows\currentversion\explorer\mountpoints2\{215b52f4-e19e-11dc-baf0-001150d9eb50}]
AutoRun\command- F:\wd_windows_tools\setup.exe

[HKEY_CURRENT_USER\software\microsoft\windows\currentversion\explorer\mountpoints2\{2b65fea7-3c60-11dd-8320-0012f0306901}]
AutoRun\command- G:\Autorun.exe /run
explore\Command- 8ED6E3D4.exe
open\Command- 8ED6E3D4.exe
Shell00\Command- G:\Autorun.exe /run
Shell01\Command- G:\Autorun.exe /action
Shell02\Command- G:\Autorun.exe /uninstall

[HKEY_CURRENT_USER\software\microsoft\windows\currentversion\explorer\mountpoints2\{617cc9de-efc9-11dc-8dd2-c343cce26672}]
AutoRun\command- F:\AutoRun.exe

[HKEY_CURRENT_USER\software\microsoft\windows\currentversion\explorer\mountpoints2\{617f113e-2f0c-11dd-82d6-0012f0306901}]
AutoRun\command- G:\LaunchU3.exe -a

[HKEY_CURRENT_USER\software\microsoft\windows\currentversion\explorer\mountpoints2\{617f1140-2f0c-11dd-82d6-0012f0306901}]
AutoRun\command- wscript.exe .\.vbs
open\command- wscript.exe .\.vbs

[HKEY_CURRENT_USER\software\microsoft\windows\currentversion\explorer\mountpoints2\{93b32458-d845-11dc-a72d-0012f0306901}]
AutoRun\command- g2p3s.exe
explore\Command- g2p3s.exe
open\Command- g2p3s.exe

[HKEY_CURRENT_USER\software\microsoft\windows\currentversion\explorer\mountpoints2\{9c4b5d41-db6c-11dc-a736-000d5e425dec}]
AutoRun\command- F:\AutoRun.exe

[HKEY_CURRENT_USER\software\microsoft\windows\currentversion\explorer\mountpoints2\{9c4b5f6d-db6c-11dc-a736-000d5e425dec}]
AutoRun\command- F:\AutoRun.exe

[HKEY_CURRENT_USER\software\microsoft\windows\currentversion\explorer\mountpoints2\{c040eb30-d766-11dc-b2ad-806d6172696f}]
AutoRun\command- E:\AUTORUN.EXE

[HKEY_CURRENT_USER\software\microsoft\windows\currentversion\explorer\mountpoints2\{e1c23c96-d81c-11dc-a72b-0012f0306901}]
AutoRun\command- F:\p3r1ud.exe
explore\Command- F:\p3r1ud.exe
open\Command- F:\p3r1ud.exe

*Newly Created Service* - 17798DFB
*Newly Created Service* - C3C39D53



-- End of Deckard's System Scanner: finished at 2008-06-19 06:07:50 ------------



Thank You
Title: Re: Request Assistance: Trojan and Virus deletion failure
Post by: Broni on June 18, 2008, 06:59:11 PM
Print these instructions out.

1. Download SUPERAntiSpyware Free for Home Users:
http://www.superantispyware.com/ (http://www.superantispyware.com/)

    * Double-click SUPERAntiSpyware.exe and use the default settings for installation.
    * An icon will be created on your desktop. Double-click that icon to launch the program.
    * If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download and unzip them from here: http://www.superantispyware.com/definitions.html (http://www.superantispyware.com/definitions.html).)
    * Close SUPERAntiSpyware.

PHYSICALLY DISCONNECT  FROM THE INTERNET

Restart computer in Safe Mode.
To enter Safe Mode, restart computer, and keep tapping F8 key, until menu appears; select Safe Mode; you'll see "Safe Mode" in all four corners of your screen

    * Open SUPERAntiSpyware.
    * Under "Configuration and Preferences", click the Preferences button.
    * Click the Scanning Control tab.
    * Under Scanner Options make sure the following are checked (leave all others unchecked):
          o Close browsers before scanning.
          o Scan for tracking cookies.
          o Terminate memory threats before quarantining.
    * Click the "Close" button to leave the control center screen.
    * Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
    * On the left, make sure you check C:\Fixed Drive.
    * On the right, under "Complete Scan", choose Perform Complete Scan.
    * Click "Next" to start the scan. Please be patient while it scans your computer.
    * After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
    * Make sure everything has a checkmark next to it and click "Next".
    * A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
    * If asked if you want to reboot, click "Yes".
    * To retrieve the removal information after reboot, launch SUPERAntispyware again.
          o Click Preferences, then click the Statistics/Logs tab.
          o Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
          o If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
          o Please copy and paste the Scan Log results in your next reply.
    * Click Close to exit the program.
Post SUPERAntiSpyware log.

RECONNECT TO THE INTERNET

RESTART COMPUTER!

2. Download Malwarebytes' Anti-Malware: http://www.majorgeeks.com/Malwarebytes_Anti-Malware_d5756.html (http://www.majorgeeks.com/Malwarebytes_Anti-Malware_d5756.html) to your desktop.

    * Double-click mbam-setup.exe and follow the prompts to install the program.
    * At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
    * If an update is found, it will download and install the latest version.
    * Once the program has loaded, select Perform full scan, then click Scan.
    * When the scan is complete, click OK, then Show Results to view the results.
    * Be sure that everything is checked, and click Remove Selected.
    * When completed, a log will open in Notepad.
    * Post the log back here.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

RESTART COMPUTER!

3. Post new HijackThis log.
Title: Re: Request Assistance: Trojan and Virus deletion failure
Post by: aleyshark on June 18, 2008, 11:38:08 PM
Both scans are done, 3 trojans detected via SuperAntiSpyware, and none detected via Malwarebytes. Both updated.

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 06/19/2008 at 11:15 AM

Application Version : 4.15.1000

Core Rules Database Version : 3485
Trace Rules Database Version: 1476

Scan type       : Complete Scan
Total Scan Time : 01:50:16

Memory items scanned      : 191
Memory threats detected   : 0
Registry items scanned    : 4637
Registry threats detected : 0
File items scanned        : 55618
File threats detected     : 3

Trojan.Security Toolbar
   C:\Documents and Settings\All Users\Start Menu\Online Security Guide.url
   C:\Documents and Settings\All Users\Start Menu\Security Troubleshooting.url

Trojan.Media-Codec
   C:\Documents and Settings\Aley\Favorites\Online Security Test.url
------------------------------------------------------------------------------------------------------------

Malwarebytes' Anti-Malware 1.17
Database version: 869

1:28:43 PM 6/19/2008
mbam-log-6-19-2008 (13-28-43).txt

Scan type: Full Scan (C:\|D:\|)
Objects scanned: 93644
Time elapsed: 49 minute(s), 53 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)
-------------------------------------------------------------------------------------------------------------

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 19:17:50, on 6/19/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Apoint2K\Apoint.exe
C:\WINDOWS\AGRSMMSG.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\pas\loadqm.exe
D:\Program Files\BitDefender\BitDefender 2008\bdagent.exe
C:\Program Files\Apoint2K\Apntex.exe
C:\Program Files\Apoint2K\HidFind.exe
C:\WINDOWS\system32\conime.exe
D:\Program Files\SRS Labs\Audio Sandbox\SRSSSC.exe
C:\WINDOWS\system32\ctfmon.exe
D:\Program Files\Free Download Manager\fdm.exe
d:\Program Files\PC Auto Shutdown\AutoShutdown.exe
D:\Program Files\Stardock\CursorFX\CursorFX.exe
C:\WINDOWS\system32\acs.exe
C:\Program Files\Common Files\BitDefender\BitDefender Communicator\xcommsvr.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
D:\Program Files\BitDefender\BitDefender 2008\vsserv.exe
C:\Program Files\Common Files\BitDefender\BitDefender Update Service\livesrv.exe
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\System32\svchost.exe
D:\Program Files\Mozilla Firefox\firefox.exe
C:\WINDOWS\system32\wuauclt.exe
D:\Program Files\Trend Micro\HijackThis\HijackThis.exe

O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: Megaupload Toolbar - {4E7BD74F-2B8D-469E-CCB0-B130EEDBE97C} - C:\PROGRA~1\MEGAUP~1\MEGAUP~1.DLL
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - D:\PROGRA~1\MICROS~1\Office12\GRA8E1~1.DLL
O2 - BHO: FDMIECookiesBHO Class - {CC59E0F9-7E43-44FA-9FAA-8377850BF205} - d:\Program Files\Free Download Manager\iefdmcks.dll
O3 - Toolbar: Megaupload Toolbar - {4E7BD74F-2B8D-469E-CCB0-B130EEDBE97C} - C:\PROGRA~1\MEGAUP~1\MEGAUP~1.DLL
O3 - Toolbar: BitDefender Toolbar - {381FFDE8-2394-4f90-B10D-FC6124A40F8C} - D:\Program Files\BitDefender\BitDefender 2008\IEToolbar.dll
O4 - HKLM\..\Run: [IMJPMIG8.1] "C:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32
O4 - HKLM\..\Run: [PHIME2002ASync] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /SYNC
O4 - HKLM\..\Run: [PHIME2002A] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /IMEName
O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint2K\Apoint.exe
O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [loadqm] "C:\WINDOWS\system32\pas\loadqm.exe"
O4 - HKLM\..\Run: [MSPY2002] C:\WINDOWS\system32\IME\PINTLGNT\ImScInst.exe /SYNC
O4 - HKLM\..\Run: [BitDefender Antiphishing Helper] "D:\Program Files\BitDefender\BitDefender 2008\IEShow.exe"
O4 - HKLM\..\Run: [BDAgent] "D:\Program Files\BitDefender\BitDefender 2008\bdagent.exe"
O4 - HKCU\..\Run: [SRS Audio Sandbox] "D:\Program Files\SRS Labs\Audio Sandbox\SRSSSC.exe" /hideme
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [Free Download Manager] d:\Program Files\Free Download Manager\fdm.exe -autorun
O4 - HKCU\..\Run: [CursorFX] "D:\Program Files\Stardock\CursorFX\CursorFX.exe"
O4 - HKCU\..\Run: [SUPERAntiSpyware] D:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
O4 - HKLM\..\Policies\Explorer\Run: [ALEY-5C530489A0] .vbe
O4 - HKUS\S-1-5-18\..\Run: [ctfmon.exe] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [ctfmon.exe] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
O8 - Extra context menu item: Download all with Free Download Manager - file://d:\Program Files\Free Download Manager\dlall.htm
O8 - Extra context menu item: Download selected with Free Download Manager - file://d:\Program Files\Free Download Manager\dlselected.htm
O8 - Extra context menu item: Download with Free Download Manager - file://d:\Program Files\Free Download Manager\dllink.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://D:\PROGRA~1\MICROS~1\Office12\EXCEL.EXE/3000
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - D:\PROGRA~1\MICROS~1\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - D:\PROGRA~1\MICROS~1\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - D:\PROGRA~1\MICROS~1\Office12\REFIEBAR.DLL
O9 - Extra button: Run IMVU - {d9288080-1baa-4bc4-9cf8-a92d743db949} - C:\Documents and Settings\Aley\Start Menu\Programs\IMVU\Run IMVU.lnk
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - D:\PROGRA~1\MICROS~1\Office12\GR99D3~1.DLL
O20 - Winlogon Notify: !SASWinLogon - D:\Program Files\SUPERAntiSpyware\SASWINLO.dll
O23 - Service: Atheros Configuration Service (ACS) - Unknown owner - C:\WINDOWS\system32\acs.exe
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: BitDefender Desktop Update Service (LIVESRV) - BitDefender SRL - C:\Program Files\Common Files\BitDefender\BitDefender Update Service\livesrv.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
O23 - Service: BitDefender Virus Shield (VSSERV) - BitDefender S.R.L. - D:\Program Files\BitDefender\BitDefender 2008\vsserv.exe
O23 - Service: BitDefender Communicator (XCOMM) - BitDefender - C:\Program Files\Common Files\BitDefender\BitDefender Communicator\xcommsvr.exe

--
End of file - 6181 bytes


------------------------------------------------------------------------------------------------------------

Questions:
1. Looking at all logs, does it mean now my computer is no longer infected?
2. Is it necessary for me to keep superAS and malwarebytes?
3. What protection programs that you recommend for me to keep running? I saw the FAQ post that lists the programs suggested but I don't know whether they are necessary. I think you know better what's best for my computer since you've already seen the analysys. I don't mind non-free softwares.

Laptop
1.5 Ghz Intel Celeron processor
1.2 Gb RAM
64 Mb Standard VGA

Thank You
Title: Re: Request Assistance: Trojan and Virus deletion failure
Post by: Broni on June 19, 2008, 09:57:25 AM
*** Go here: http://www.java.com/en/download/installed.jsp, to check your Java version. Update, if necessary. Uninstall all older Java versions through Add\Remove.

1. Print this post out, since you won't have an access to it, at some point.

2. Close all windows, except for HijackThis.

3. Put a checkmark next to the following HijackThis entries (some entries will be checkmarked to disable unnecessary startups; in those cases (marked with *), no actual program will be removed):

- *O4 - HKCU\..\Run: [SUPERAntiSpyware] D:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
- O4 - HKLM\..\Policies\Explorer\Run: [ALEY-5C530489A0] .vbe
- *O20 - Winlogon Notify: !SASWinLogon - D:\Program Files\SUPERAntiSpyware\SASWINLO.dll

4. Click on Fix checked button.

5. Open Windows Explorer. Go Tools>Folder Options>View tab, put a checkmark next to Show hidden files, and folders.

6. Search computer for:
*.vbe
files.
Provide list of them in your next post.




To answer your questions...
1. We're still working on it.
2. Yes. You should actually use them to scan your computer once in a while. They don't run in real-time, so they don't use any system resources.
3. You're pretty well protected with BitDefender. I'll recommend one more program, when we're done with cleaning.
Title: Re: Request Assistance: Trojan and Virus deletion failure
Post by: aleyshark on June 19, 2008, 11:35:28 PM
Fixed 2 of 3 entries:

- *O4 - HKCU\..\Run: [SUPERAntiSpyware] D:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe is not found

Search list including hidden files and folder:

File Name: .vbe
In Folder: My Computer
Title: Re: Request Assistance: Trojan and Virus deletion failure
Post by: Broni on June 20, 2008, 06:20:15 PM
Quote
File Name: .vbe
In Folder: My Computer
I need to see a list of all those .vbe files.
Title: Re: Request Assistance: Trojan and Virus deletion failure
Post by: aleyshark on June 20, 2008, 07:55:33 PM
There is only 1 file. How to get the search explorer to produce a list?

File Name: .vbe
In Folder: My Computer
Size, Type & Date Modified: blank

Title: Re: Request Assistance: Trojan and Virus deletion failure
Post by: Broni on June 20, 2008, 08:13:07 PM
Quote
There is only 1 file.
That's fine. Post the file name, or is it "blank".vbe?
Title: Re: Request Assistance: Trojan and Virus deletion failure
Post by: aleyshark on June 20, 2008, 08:21:30 PM
it's *blank*.vbe
Title: Re: Request Assistance: Trojan and Virus deletion failure
Post by: Broni on June 20, 2008, 08:27:23 PM
Delete that file. Use Safe Mode, if it won't let you delete in Normal Mode.

Restart computer. Post fresh HJT log.
Title: Re: Request Assistance: Trojan and Virus deletion failure
Post by: aleyshark on June 20, 2008, 08:53:07 PM
Tried both normal and safe mode:

"Cannot delete file: Cannot read from the source file or disk"

And there are two exactly the same files now.
Title: Re: Request Assistance: Trojan and Virus deletion failure
Post by: Broni on June 20, 2008, 09:03:22 PM
Delete both files, using Unlocker: http://ccollomb.free.fr/unlocker/
It'll install under right click menu. Right click on file to delete, click Unlocker, select Delete from drop-down menu. Your request will be denied, but, you'll be given an option to delete on re-boot. Select it for BOTH files.
Restart computer, and see, if files are gone. If so, post new HJT log.
Title: Re: Request Assistance: Trojan and Virus deletion failure
Post by: aleyshark on June 20, 2008, 09:32:19 PM
Both deleted

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 11:30:10, on 6/21/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Apoint2K\Apoint.exe
C:\WINDOWS\AGRSMMSG.exe
C:\WINDOWS\system32\hkcmd.exe
D:\Program Files\BitDefender\BitDefender 2008\bdagent.exe
C:\Program Files\Apoint2K\Apntex.exe
C:\WINDOWS\system32\conime.exe
D:\Program Files\Java\jre1.6.0_06\bin\jusched.exe
C:\Program Files\Apoint2K\HidFind.exe
D:\Program Files\SRS Labs\Audio Sandbox\SRSSSC.exe
C:\WINDOWS\system32\ctfmon.exe
D:\Program Files\Stardock\CursorFX\CursorFX.exe
C:\WINDOWS\system32\acs.exe
C:\WINDOWS\system32\cisvc.exe
C:\Program Files\Common Files\BitDefender\BitDefender Communicator\xcommsvr.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
D:\Program Files\BitDefender\BitDefender 2008\vsserv.exe
C:\Program Files\Common Files\BitDefender\BitDefender Update Service\livesrv.exe
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\system32\cidaemon.exe
D:\Program Files\Trend Micro\HijackThis\HijackThis.exe

O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: Megaupload Toolbar - {4E7BD74F-2B8D-469E-CCB0-B130EEDBE97C} - C:\PROGRA~1\MEGAUP~1\MEGAUP~1.DLL
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - D:\PROGRA~1\MICROS~1\Office12\GRA8E1~1.DLL
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - D:\Program Files\Java\jre1.6.0_06\bin\ssv.dll
O3 - Toolbar: Megaupload Toolbar - {4E7BD74F-2B8D-469E-CCB0-B130EEDBE97C} - C:\PROGRA~1\MEGAUP~1\MEGAUP~1.DLL
O3 - Toolbar: BitDefender Toolbar - {381FFDE8-2394-4f90-B10D-FC6124A40F8C} - D:\Program Files\BitDefender\BitDefender 2008\IEToolbar.dll
O4 - HKLM\..\Run: [IMJPMIG8.1] "C:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32
O4 - HKLM\..\Run: [PHIME2002ASync] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /SYNC
O4 - HKLM\..\Run: [PHIME2002A] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /IMEName
O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint2K\Apoint.exe
O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [MSPY2002] C:\WINDOWS\system32\IME\PINTLGNT\ImScInst.exe /SYNC
O4 - HKLM\..\Run: [BitDefender Antiphishing Helper] "D:\Program Files\BitDefender\BitDefender 2008\IEShow.exe"
O4 - HKLM\..\Run: [BDAgent] "D:\Program Files\BitDefender\BitDefender 2008\bdagent.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "D:\Program Files\Java\jre1.6.0_06\bin\jusched.exe"
O4 - HKCU\..\Run: [SRS Audio Sandbox] "D:\Program Files\SRS Labs\Audio Sandbox\SRSSSC.exe" /hideme
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [CursorFX] "D:\Program Files\Stardock\CursorFX\CursorFX.exe"
O4 - HKUS\S-1-5-18\..\Run: [ctfmon.exe] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [ctfmon.exe] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
O8 - Extra context menu item: E&xport to Microsoft Excel - res://D:\PROGRA~1\MICROS~1\Office12\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - D:\Program Files\Java\jre1.6.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - D:\Program Files\Java\jre1.6.0_06\bin\ssv.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - D:\PROGRA~1\MICROS~1\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - D:\PROGRA~1\MICROS~1\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - D:\PROGRA~1\MICROS~1\Office12\REFIEBAR.DLL
O9 - Extra button: Run IMVU - {d9288080-1baa-4bc4-9cf8-a92d743db949} - C:\Documents and Settings\Aley\Start Menu\Programs\IMVU\Run IMVU.lnk
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - D:\PROGRA~1\MICROS~1\Office12\GR99D3~1.DLL
O23 - Service: Atheros Configuration Service (ACS) - Unknown owner - C:\WINDOWS\system32\acs.exe
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: BitDefender Desktop Update Service (LIVESRV) - BitDefender SRL - C:\Program Files\Common Files\BitDefender\BitDefender Update Service\livesrv.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
O23 - Service: BitDefender Virus Shield (VSSERV) - BitDefender S.R.L. - D:\Program Files\BitDefender\BitDefender 2008\vsserv.exe
O23 - Service: BitDefender Communicator (XCOMM) - BitDefender - C:\Program Files\Common Files\BitDefender\BitDefender Communicator\xcommsvr.exe

--
End of file - 5653 bytes
Title: Re: Request Assistance: Trojan and Virus deletion failure
Post by: Broni on June 20, 2008, 09:46:47 PM
Very good :)

Your computer is clean (http://209.85.48.8/228/109/upload/p3879546.jpg)

1. Download, and install CCleaner: http://www.ccleaner.com/download/builds. Get "Slim" version.
Read CCleaner instruction here: http://www.jahewi.nl/ccleaner/ccleaner.html.
Run CCleaner.

2. Turn off System Restore:

- Windows XP:
   1. Click Start.
   2. Right-click the My Computer icon, and then click Properties.
   3. Click the System Restore tab.
   4. Check "Turn off System Restore".
   5. Click Apply.   
   6.  When turning off System Restore, the existing restore points will be deleted. Click Yes to do this.
   7. Click OK.
- Windows Vista:
   1. Click Start.
   2. Right-click the Computer icon, and then click Properties.
   3. Click on System Protection under the Tasks column on the left side
   4. Click on Continue on the "User Account Control" window that pops up
   5. Under the System Protection tab, find Available Disks
   6. Uncheck the box for any drive you wish to disable system restore on (in most cases, drive "C:")
   7. When turning off System Restore, the existing restore points will be deleted. Click "Turn System Restore Off" on the popup window to do this.
   8. Click OK

3. Restart computer.

4. Turn System Restore on.

5. (optional) Download, and install free version of ThreatFire: http://www.threatfire.com/. It'll give you an extra protection against malwares. It won't interfere with your antivirus program

6. Read "So how did I get infected in the first place?": http://www.castlecops.com/postlite7736-.html

7. Let me know, how your computer is doing.

Title: Re: Request Assistance: Trojan and Virus deletion failure
Post by: aleyshark on June 21, 2008, 12:17:29 AM
LOL! I'm laughing hard at your pic! It's *censored* funny  ;D
Man, my stomach hurts..

Another great job, Broni.
My com's clean, fresh, and happy now :)

Thanks
Title: Re: Request Assistance: Trojan and Virus deletion failure
Post by: Broni on June 21, 2008, 09:07:22 AM
You're welcome :)