Computer Hope
Hardware => Hardware => Topic started by: MyNahdan on August 06, 2008, 10:26:12 PM
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Hi,
Can anyone share with me what is the problem with my printer.
It prompt out an error "User Intervention Required,printer offline"when i click the printer icon. i try restart my PC,but sadly the problems is still the same.
I'm using a HP laserjet 1020 printer in a network.what are the possibilities it might be based on this situation.
Thank you
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Printer Offline?
Make sure everything is plugged in properly and that the printer itself is turned on.
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if all are turned on, make sure that your printer is turned on in windows by going to Control Panel>Printers and Other Hardware>Printers and Faxes, and right click on the printer and see if a menu option is available that says "use printer online"... or something to that gist.
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Is this a network printer? Or is it connected to your machine? Also have you checked the printer for something like a paper jam?
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Printer Offline?
Make sure everything is plugged in properly and that the printer itself is turned on.
Yes a verything is turn on and all the cabel is right on it position.Maybe smthing wrong with the network
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Is this a network printer? Or is it connected to your machine? Also have you checked the printer for something like a paper jam?
yes,this is a network printer,no paper jam.i its a network problem.