Computer Hope

Software => Internet browsers => Topic started by: Lunalesca on August 09, 2008, 03:57:29 PM

Title: Firefox won't load forums.
Post by: Lunalesca on August 09, 2008, 03:57:29 PM

It was working fine this morning, but all of sudden when I click on home, the site didn't want to load. The same thing happens to IE. It won't load any of the InvisionFree sites, but it works for other sites.

http://z4.invisionfree.com/OoS/index.php?

Title: Re: Firefox won't load forums.
Post by: Carbon Dudeoxide on August 09, 2008, 08:13:29 PM

What about now?

Is it possible they were updating the site?

Title: Re: Firefox won't load forums.
Post by: Lunalesca on August 10, 2008, 07:07:22 AM

It started working again, last night, but since the computer restarted, it's not working. And no, it wasn't updating.

Title: Re: Firefox won't load forums.
Post by: Carbon Dudeoxide on August 10, 2008, 07:21:12 AM

But it works now?

Title: Re: Firefox won't load forums.
Post by: Lunalesca on August 10, 2008, 07:30:47 AM

No.

Title: Re: Firefox won't load forums.
Post by: Carbon Dudeoxide on August 10, 2008, 07:34:48 AM

What about Internet Explorer?

Title: Re: Firefox won't load forums.
Post by: Lunalesca on August 10, 2008, 07:43:01 AM

The same thing happens. I cleared all files, and it still does the same thing.

Title: Re: Firefox won't load forums.
Post by: Carbon Dudeoxide on August 10, 2008, 07:46:03 AM

This is a snippet from here: http://www.computerhope.com/forum/index.php/topic,62253.0.html

Try this.

Download and Install
CCleaner (http://www.computerhope.com/forum/index.php/topic,57879.0.html).
When it is installed, run it and make sure the following checkboxes are checked.
Internet Explorer --> Temporary Files
Internet Explorer --> Cookies (optional)
Mozilla Firefox --> Internet Cache
Mozilla Firefox --> Cookies (optional)
System --> Temporary Files
System --> Empty Recycling Bin (optional but recommended if low on disk space)
You can check whatever else you want but you should know that whatever you check will be unrecoverable.
When you are done, Run the Cleaner.

Title: Re: Firefox won't load forums.
Post by: Lunalesca on August 10, 2008, 07:54:15 AM

I have tried that, but none of them doesn't work. Even the Google search doesn't work.

Title: Re: Firefox won't load forums.
Post by: Carbon Dudeoxide on August 10, 2008, 07:57:05 AM

What does work?

You don't happen to be connected but with no internet access, do you?

Title: Re: Firefox won't load forums.
Post by: Lunalesca on August 10, 2008, 08:00:39 AM

I can access some sites, but I can't access other sites, like Google search and the link I gave away. Now even MSN messenger doesn't work because of a host file.

Title: Re: Firefox won't load forums.
Post by: Carbon Dudeoxide on August 10, 2008, 08:03:45 AM

I was just about to suggest the host file.

What Operating System is this? (windows version)

Title: Re: Firefox won't load forums.
Post by: Lunalesca on August 10, 2008, 08:06:28 AM

Windows XP.

Title: Re: Firefox won't load forums.
Post by: patio on August 10, 2008, 08:23:38 AM

Post a copy of your hosts file...

Also are you running a firewall ? ?
If so which one ?

Title: Re: Firefox won't load forums.
Post by: Lunalesca on August 10, 2008, 08:31:08 AM

Where can I get the file? And I don't have a Firewall installed.

Title: Re: Firefox won't load forums.
Post by: Carbon Dudeoxide on August 10, 2008, 08:33:33 AM

Host file can usually be found in C:\WINDOWS\system32\drivers\etc\

The file is called Hosts with no extension.
You can open it by opening Windows Notepad and drag the file into Notepad.

Title: Re: Firefox won't load forums.
Post by: Broni on August 10, 2008, 10:27:36 AM

It may help to see this...

Download HijackThis:
http://www.trendsecure.com/portal/en-US/tools/security_tools/hijackthis/download (http://www.trendsecure.com/portal/en-US/tools/security_tools/hijackthis/download)
Click on Download HijackThis Installer
Post HijackTHis log.

Title: Re: Firefox won't load forums.
Post by: Broni on August 12, 2008, 06:15:39 PM

The header is missing. Please repost.

Title: Re: Firefox won't load forums.
Post by: Lunalesca on August 13, 2008, 06:10:03 PM

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 09:21:26, on 8/19/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16674)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe
C:\Program Files\Western Digital\WD Drive Manager\WDBtnMgrUI.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Windows Live\Messenger\MsnMsgr.Exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Western Digital\WD Drive Manager\WDBtnMgrSvc.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\system32\wscntfy.exe
C:\Program Files\AIM6\aim6.exe
C:\Program Files\AIM6\aolsoftware.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\WINDOWS\system32\rundll32.exe
C:\WINDOWS\system32\rundll32.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,First Home Page = http://go.microsoft.com/fwlink/?LinkId=54843
F2 - REG:system.ini: Shell=
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [REGSHAVE] C:\Program Files\REGSHAVE\REGSHAVE.EXE /AUTORUN
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe"
O4 - HKLM\..\Run: [WD Drive Manager] C:\Program Files\Western Digital\WD Drive Manager\WDBtnMgrUI.exe
O4 - HKLM\..\Run: [AppleSyncNotifier] C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleSyncNotifier.exe
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [78e9d240] rundll32.exe "C:\WINDOWS\system32\fqnsvldc.dll",b
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\Windows Live\Messenger\MsnMsgr.Exe" /background
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O10 - Unknown file in Winsock LSP: c:\windows\system32\nwprovau.dll
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - (no file)
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1150\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: MSCSPTISRV - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\MSCSPTISRV.exe
O23 - Service: PACSPTISVR - Unknown owner - C:\Program Files\Common Files\Sony Shared\AVLib\PACSPTISVR.exe
O23 - Service: Sony SPTI Service (SPTISRV) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\SPTISRV.exe
O23 - Service: WD Drive Manager Service (WDBtnMgrSvc.exe) - WDC - C:\Program Files\Western Digital\WD Drive Manager\WDBtnMgrSvc.exe

--
End of file - 4785 bytes

Title: Re: Firefox won't load forums.
Post by: Broni on August 13, 2008, 06:20:42 PM

Your computer is infected.
Then, there is no antivirus present - no go!
Download, and install one of these:
- Avira free antivirus: http://www.free-av.com/en/download/index.html
- Avast! free antivirus: http://filehippo.com/download_avast_antivirus/
Update, and run full scan.

Make sure, Windows firewall is on.

When done, go here: http://www.computerhope.com/forum/index.php/topic,46313.0.html