Computer Hope

Hardware => Hardware => Topic started by: egon on August 27, 2008, 02:16:41 AM

Title: Where is my DVD drive?
Post by: egon on August 27, 2008, 02:16:41 AM: Hi all, my DVD drive has suddenly disappeared from my computer, it does not show in the Device Manager either. I tried to restore the computer to the state it was week ago when it could recognize the driver, but it didn't help. Is formatting my only chance now?
Title: Re: Where is my DVD drive?
Post by: Zylstra on August 27, 2008, 02:19:27 AM: Well, firstly: I assume that the drive didnt physically disappear from the computer...

Secondly, what kind of computer do you have? What is the manufacturer and model number?

A newer updated version of the driver, which we can help you find, may resolve the issue.
Title: Re: Where is my DVD drive?
Post by: egon on August 27, 2008, 02:28:18 AM: The driver is still there physically as you presumed correctly :) just I cannot locate it in the computer in any possible way. Here is the info:
Tulip Computers (manufacturer Nedfield)
System model: 4xx Series
Bios Version: Phoenix 4.06
Model: M430E

-------[ EVEREST Home Edition (c) 2003-2005 Lavalys, Inc. ]------------------------------------------------------------

Version EVEREST v2.20.405
Homepage http://www.lavalys.com/
Report Type Quick Report
Computer NEW-PC
Generator ja
Operating System Microsoft Windows XP Professional 5.1.2600 (WinXP Retail)
Date 2008-08-25
Time 14:55

--------[ Summary ]-----------------------------------------------------------------------------------------------------

Computer:
Computer Name NEW-PC
DirectX 4.09.00.0904 (DirectX 9.0c)
Operating System Microsoft Windows XP Professional
OS Service Pack Service Pack 3
User Name ja

Motherboard:
CPU Type Mobile Intel Pentium 4M, 2200 MHz (22 x 100)
Motherboard Name Clevo 4xx Series
Motherboard Chipset SiS 645DX
System Memory 512 MB (PC2100 DDR SDRAM)
BIOS Type Phoenix (02/02/04)
Communication Port Communications Port (COM1)
Communication Port ECP Printer Port (LPT1)

Display:
Video Adapter ATI Mobility Radeon 9000 (Omega 3.8.442) (64 MB)
Video Adapter ATI Mobility Radeon 9000 (Omega 3.8.442) (64 MB)
3D Accelerator ATI Mobility Radeon 9000 (M9)
Monitor Generic Television

Multimedia:
Audio Adapter SiS 7012 Audio Device

Storage:
IDE Controller SiS PCI IDE Controller
Floppy Drive Floppy disk drive
Disk Drive ST94011A (40 GB, 5400 RPM, Ultra-ATA/100)
SMART Hard Disks Status OK

Partitions:
C: (NTFS) 38146 MB (34178 MB free)

Input:
Keyboard Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Mouse PS/2 Compatible Mouse

Network:
Network Adapter Realtek RTL8139 Family PCI Fast Ethernet NIC (192.168.1.105)
Modem Smart Link 56K Voice Modem

Peripherals:
USB1 Controller SiS 7001 PCI-USB Open Host Controller
USB1 Controller SiS 7001 PCI-USB Open Host Controller
USB1 Controller SiS 7001 PCI-USB Open Host Controller
USB2 Controller SiS 7002 USB 2.0 Enhanced Host Controller
USB Device USB Device
Battery Microsoft AC Adapter
Battery Microsoft ACPI-Compliant Control Method Battery
Title: Re: Where is my DVD drive?
Post by: mcxeb52! on August 27, 2008, 04:39:47 PM: http://support.microsoft.com/kb/314060

Microsoft's Support on the problem you have or the problem I think you have.

Although I have windows Vista, doing Microsoft's solution did work for me when I had that issue of not being able to access the drives :)
Title: Re: Where is my DVD drive?
Post by: JJ 3000 on August 27, 2008, 05:00:56 PM: The cable might be loose. Open the case and make sure you have a good tight connection. Make sure you ground yourself before touching any of the internal components.
Title: Re: Where is my DVD drive?
Post by: merlin on August 27, 2008, 05:18:23 PM: egon
Topic
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Hi all, my DVD drive has suddenly disappeared from my computer, it does not show in the Device Manager either. I tried to restore the computer to the state it was week ago when it could recognize the driver, but it didn't help. Is formatting my only chance now?
-----------------------------------------------------------.

Have you altered the ........
Title: Re: Where is my DVD drive?
Post by: Broni on August 27, 2008, 08:38:21 PM: You can also try...

Go to Device Manager, click a "+" sign next to IDE ATA/ATAPI Controllers.
You'll see two items:
- ATA Channel0 (or Primary Channel)
- ATA Channel1 (or Secondary Channel)
Right click on each of them, and click Uninstal. Confirm.
Restart Windows. They'll be automatically reinstalled.
Title: Re: Where is my DVD drive?
Post by: egon on August 28, 2008, 12:29:36 PM: Thanks, I tried uninstalling and it installed it again, but it still does not work. What is even better, now I cannot open that bloody drive physically. No light comes, nothing. Can the conection gets loose even if you do not touch this device? ( I am struggling with opening that bloody thing) :-[
Title: Re: Where is my DVD drive?
Post by: patio on August 28, 2008, 12:34:39 PM: Yes.
One of the first things you should have checked is the connections...
As always when working inside the case remove all power sources and take anti-static precautions...