Computer Hope

Software => Computer software => Topic started by: Warrenisit on August 31, 2008, 09:30:17 PM

Title: Java enabled but saying it's not
Post by: Warrenisit on August 31, 2008, 09:30:17 PM

Hey how ya doin?  I'm tryin to play cards on yahoo but when I click to view which tables are available it tells me I need to make sure I have Java enabled.  My java and java script are enabled.  My Mozilla just updated to the latest version a few days ago but I don't think that's the problem.  Could you tell me what the problem is and if there's anything else bogus that you see in there?  Thank you for all the help.


Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 10:07:37 PM, on 8/31/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
C:\Program Files\SweetIM\Messenger\SweetIM.exe
C:\WINDOWS\RTHDCPL.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
C:\Program Files\Windows Live\Messenger\usnsvc.exe
C:\WINDOWS\system32\msiexec.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.myspace.com/
R3 - URLSearchHook: SweetIM ToolbarURLSearchHook Class - {EEE6C35D-6118-11DC-9C72-001320C79847} - C:\Program Files\SweetIM\Toolbars\Internet Explorer\mgHelper.dll
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\Program Files\Real\RealPlayer\rpbrowserrecordplugin.dll
O2 - BHO: (no name) - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - (no file)
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: SWEETIE - {EEE6C35C-6118-11DC-9C72-001320C79847} - C:\Program Files\SweetIM\Toolbars\Internet Explorer\mgToolbarIE.dll
O3 - Toolbar: SweetIM Toolbar for Internet Explorer - {EEE6C35B-6118-11DC-9C72-001320C79847} - C:\Program Files\SweetIM\Toolbars\Internet Explorer\mgToolbarIE.dll
O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKLM\..\Run: [SweetIM] C:\Program Files\SweetIM\Messenger\SweetIM.exe
O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe"
O4 - HKCU\..\Run: [Yahoo! Pager] ~"C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe" -quiet
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\Office12\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra button: (no name) - {85d1f590-48f4-11d9-9669-0800200c9a66} - C:\WINDOWS\bdoscandel.exe
O9 - Extra 'Tools' menuitem: Uninstall BitDefender Online Scanner v8 - {85d1f590-48f4-11d9-9669-0800200c9a66} - C:\WINDOWS\bdoscandel.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} -
O16 - DPF: {5D86DDB5-BDF9-441B-9E9E-D4730F4EE499} (BDSCANONLINE Control) - http://download.bitdefender.com/resources/scan8/oscan8.cab
O16 - DPF: {FFB3A759-98B1-446F-BDA9-909C6EB18CC7} - http://utilities.pcpitstop.com/optimize2/pcpitstop2.dll
O20 - AppInit_DLLs: 
O23 - Service: Ad-Aware 2007 Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
O23 - Service: Kodak Camera Connection Software (KodakCCS) - Eastman Kodak Company - C:\WINDOWS\system32\drivers\KodakCCS.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: PC Tools Firewall Plus (PCToolsFirewallPlus) - Unknown owner - C:\Program Files\PC Tools Firewall Plus\FWService.exe (file missing)

--
End of file - 5225 bytes

Title: Re: Java enabled but saying it's not
Post by: Carbon Dudeoxide on September 01, 2008, 03:28:31 AM

I would wait for one of our Malware Specialists to have a look at that logs but I think you should try this first. Try reinstalling the Java Plugin:
https://addons.mozilla.org/en-US/firefox/browse/type:7

Title: Re: Java enabled but saying it's not
Post by: Warrenisit on September 01, 2008, 04:17:43 AM

I uninstalled it then reinstalled it and it still does the same thing.

Title: Re: Java enabled but saying it's not
Post by: Carbon Dudeoxide on September 01, 2008, 04:20:20 AM

Did you start having the problem when you updated Firefox?

If so, what did you updated from and to?

Title: Re: Java enabled but saying it's not
Post by: Warrenisit on September 01, 2008, 05:06:56 AM

Yes, right around the same time.  It updates automatically so it updated from the last one to the newest.

Title: Re: Java enabled but saying it's not
Post by: Carbon Dudeoxide on September 01, 2008, 05:08:10 AM

Did you have Firefox 2 before or Firefox 3.0.0 (or Version 3 Beta)?

Also, try with Internet Explorer and see if the website works.

Title: Re: Java enabled but saying it's not
Post by: Warrenisit on September 01, 2008, 05:30:32 AM

It wasn't the beta but I tried it with explorer and it's saying the same. 

Title: Re: Java enabled but saying it's not
Post by: Carbon Dudeoxide on September 01, 2008, 05:44:55 AM

Not sure, but you might want to travel here:
http://www.computerhope.com/forum/index.php/topic,61227.0.html

Title: Re: Java enabled but saying it's not
Post by: Warrenisit on September 01, 2008, 06:27:07 AM

Thank you for the link but I went all through that and it still does the same thing.  Any other suggestions?

Title: Re: Java enabled but saying it's not
Post by: Carbon Dudeoxide on September 01, 2008, 06:31:17 AM

I used my noobish skills and had a closer look at your HijackThis log and I really think you should look here:

http://www.computerhope.com/forum/index.php/topic,46313.0.html

Follow the guide and post the three requested logs.
Once you post them, one of our Malware Specialists will help from there.  ;)

Title: Re: Java enabled but saying it's not
Post by: Warrenisit on September 01, 2008, 07:08:20 AM

O.K.  Gimme a little bit on this one.  I'll be back with the results.  Thanks again for the help man.

Title: Re: Java enabled but saying it's not
Post by: Carbon Dudeoxide on September 01, 2008, 07:21:44 AM

Good Luck!

Title: Re: Java enabled but saying it's not
Post by: Warrenisit on September 01, 2008, 08:13:00 AM

O.K.   I posted this in the forum it told me to.  Thank you for the help

Title: Re: Java enabled but saying it's not
Post by: Carbon Dudeoxide on September 01, 2008, 07:03:52 PM

It looks like the problem is not malware related....
(http://www.computerhope.com/forum/index.php/topic,65100.0.html)

Have you tried Internet Explorer yet?

Title: Re: Java enabled but saying it's not
Post by: Broni on September 01, 2008, 09:00:35 PM

Can you post a link to that on-line game?

Title: Re: Java enabled but saying it's not
Post by: Warrenisit on September 01, 2008, 09:54:21 PM

I just tried explorer and  java worked without a problem but I know mozilla shouldn't have a issues like this unless there's a problem. 

http://games.yahoo.com/play/sp&cat=beginner&ss=1

Just click on a table if you're in firefox and see if the table loads for you.

Title: Re: Java enabled but saying it's not
Post by: Broni on September 01, 2008, 10:01:02 PM

The game loads for me in new pop-up window. Does the window open for you?

Title: Re: Java enabled but saying it's not
Post by: Warrenisit on September 01, 2008, 10:06:25 PM

Only when I use explorer

Title: Re: Java enabled but saying it's not
Post by: Broni on September 01, 2008, 10:12:45 PM

In FF, go Tools>Options>Content, and click "Exceptions" button next to "Block pop-up windows".
Enter Yahoo games web site address, click "Allow" button. OK your way out.

Title: Re: Java enabled but saying it's not
Post by: Warrenisit on September 01, 2008, 10:20:39 PM

The window pops up like normal and asks for the captcha code but once I hit enter but get the same thing.
Here's the page

http://games.yahoo.com/games/ante

Title: Re: Java enabled but saying it's not
Post by: Broni on September 01, 2008, 10:28:53 PM

Two things to try:
1. Close Firefox. Go Start>All Programs>Mozilla Firefox, click on Mozilla Firefox (safe mode). Same thing?
If the above doesn't work...
2. Create new FF profile: http://kb.mozillazine.org/Profile_Manager

Title: Re: Java enabled but saying it's not
Post by: Warrenisit on September 01, 2008, 10:29:46 PM

I don't know what the *censored* happened but I went back and tried it again, everything froze so I killed the firefox process and restarted it.  Now everything works fine.  Just tried it again and it still works.

Title: Re: Java enabled but saying it's not
Post by: Broni on September 01, 2008, 10:35:33 PM

We'll never know :)
I'm glad, it works :)

Title: Re: Java enabled but saying it's not
Post by: Warrenisit on September 01, 2008, 10:46:02 PM

Well thanks for all the help man.  It's always appreciated  :D

Title: Re: Java enabled but saying it's not
Post by: Carbon Dudeoxide on September 01, 2008, 11:26:39 PM

Glad you got it sorted. :)

Thanks for having my back, Broni. ;)

Title: Re: Java enabled but saying it's not
Post by: Broni on September 02, 2008, 04:22:20 PM

You're both welcome :)

Title: Re: Java enabled but saying it's not
Post by: Warrenisit on September 21, 2008, 12:36:07 AM

Hey guys, I have the same problem again and have tried running firefox in safe mode, reinstalled java and still still the problem remains.  Can you help me fix this for good?  Thanks a million for all your help.

Here are a few logs again that you might need that I just ran. 

[Saving space - attachment deleted by admin]

Title: Re: Java enabled but saying it's not
Post by: Broni on September 21, 2008, 09:31:16 AM

Go straight here: http://www.computerhope.com/forum/index.php/topic,46313.0.html

Title: Re: Java enabled but saying it's not
Post by: Warrenisit on September 21, 2008, 04:12:03 PM

Went through all that and did it all just before posting.  My logs and everything are right there.

Title: Re: Java enabled but saying it's not
Post by: Broni on September 21, 2008, 04:23:53 PM

Post back here, when you're done there.

Title: Re: Java enabled but saying it's not
Post by: Warrenisit on September 21, 2008, 05:39:45 PM

Broni, all of that info is posted two posts up that I just put on here last night when I originally posted.

Title: Re: Java enabled but saying it's not
Post by: Broni on September 21, 2008, 05:48:50 PM

Are you saying, that your computer was cleared by malware section?

Title: Re: Java enabled but saying it's not
Post by: Warrenisit on September 21, 2008, 05:52:16 PM

Oh, gotchya..... I'll repost over there then I'll be back if that doesn't do it.  Thanks

Title: Re: Java enabled but saying it's not
Post by: Broni on September 21, 2008, 06:01:55 PM

I'll be here :)