Computer Hope
Microsoft => Microsoft Windows => Windows XP => Topic started by: harpo on September 10, 2008, 08:23:45 AM
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I'm working with a teenager's laptop which has a wallpaper installed that I can't seem to uninstall. It has been downloaded from the internet.
I tried going through the desktop properties and am not able to select any of the default Windows backgrounds.
Any ideas how I might deal with this issue.
Thanks!
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This might help: http://www.karbosguide.com/books/winxpbeginner/chapter14.htm
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I would suspect malware. Why don't you read this and post the requested logs in the Computer Virus and Spyware section of the forum.
http://www.computerhope.com/forum/index.php/topic,46313.0.html
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Go to start > Control panel > Display > Desktop > Customize Desktop... > Web tab
Make sure Lock desktop items is unchecked.
Select everything you find in there (except for "My current home page") and press the delete button on the right.
Hit OK below > apply in previous window.
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I'm working with a teenager's laptop which has a wallpaper installed that I can't seem to uninstall. It has been downloaded from the internet.
I tried going through the desktop properties and am not able to select any of the default Windows backgrounds.
Any ideas how I might deal with this issue.
Thanks!
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I'm working with a teenager's laptop which has a wallpaper installed that I can't seem to uninstall. It has been downloaded from the internet.
I tried going through the desktop properties and am not able to select any of the default Windows backgrounds.
Any ideas how I might deal with this issue.
Thanks!
Hees - What does this mean?
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Apparently, a friend of mine has allowed teens free internet access to his Dell Inpiron 1100 laptop. I have upraded the RAM to 1GB and have done basic system maintenance and cleanup. A desktop wallpaper has been installed to the computer that seems to be rather well entrenched. When I go to the display properties window and choose the Desktop tab, the system does not allow any of the WindowsXP-installed backgrounds to be selected. In addition, it is impossible to even us the scroll bar to see all of the possible backgrounds. It seems this desktop item has a lock on the computer.
I have run a number of utilities and performed some general cleanup:
Updated to WindowsXP SP3
Installed AVG 8.0 and performed a complete HD scan
Ran Super Anti-Spyware
Ran Ad-Aware 2008
Ran Spybot Search & Destroy
Defraged the HD
Loaded Malwarebytes' Anti-Malware and scanned HD
Tried to locate the image that is loaded to the desktop. Searched the following directories:
C:\Windows\Web\Wallpaper
C:\Windows
Could not find it in either of these directories. Apparently, this background does not want to give up! Hopefully, I have shed a little more light on this situation,
Thanks
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Download TrendMicro HijackThis.exe (http://www.trendsecure.com/portal/en-US/_download/HJTInstall.exe) (HJT)
- Double-click on HJTInstall.
- Click on the Install button.
- It will automatically place HJT in C:\Program Files\TrendMicro\HijackThis\HijackThis.exe.
- Upon install, HijackThis should open for you.
- Click on the Do a system scan and save a log file button
- HijackThis will scan and then a log will open in notepad.
- Copy and then paste the entire contents of the log in your post.
- Do not have HijackThis fix anything yet. Most of what it finds will be harmless or even required.
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The following is the contents of the Hijack This scan:
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 10:30:26 PM, on 9/10/2008
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16705)
Boot mode: Normal
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\WINDOWS\System32\hkcmd.exe
C:\WINDOWS\BCMSMMSG.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\WINDOWS\System32\DSentry.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\PROGRA~1\AVG\AVG8\avgtray.exe
C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Dell Support Center\bin\sprtsvc.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\wltrysvc.exe
C:\WINDOWS\System32\bcmwltry.exe
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.xbox.com/en-US/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = about:blank
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R3 - URLSearchHook: &Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [BCMSMMSG] BCMSMMSG.exe
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [DVDSentry] C:\WINDOWS\System32\DSentry.exe
O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide
O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe
O4 - HKLM\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll
O20 - AppInit_DLLs: avgrsstx.dll
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
O23 - Service: Lavasoft Ad-Aware Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
O23 - Service: AVG8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe
O23 - Service: EPSON Printer Status Agent2 (EPSONStatusAgent2) - SEIKO EPSON CORPORATION - C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: SupportSoft Sprocket Service (dellsupportcenter) (sprtsvc_dellsupportcenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe
O23 - Service: WLTRYSVC - Unknown owner - C:\WINDOWS\System32\wltrysvc.exe
--
End of file - 5598 bytes
Thanks!
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I thought I would find something but that log looks fine.
Is this the Administrator account or an account with admin privileges?
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I believe the computer boots straight into the user's account (which may be the same as having admin privileges). If I tell the system to Log off, it only shows me one account option (the name of the teenager).
I'm not sure if that helps.
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I'm guessing this is an account with admin privileges and not the main administrator account.
How about creating a new account and then deleting the one that is being used now? It sounds like they have damaged it somehow and creating a new account would be easier then trying to troubleshoot the problem(s).
Unless anybody else has a better idea.
How to create and configure user accounts in Windows XP (http://support.microsoft.com/kb/279783)
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Great fix!
Backed up user files to a thumb drive and deleted the original account (which was an administrative account).
Created a new account for the teen which gave me the original Dell desktop. Now, I have access to all of the desktop backgrounds and the user should be happy.
Thanks, again for the help!
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No problem. Glad it worked.
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EF every time you stroll out of the BatCave you hit a Home Run....
;D