Computer Hope
Software => Computer viruses and spyware => Topic started by: windsor00 on September 15, 2008, 08:17:14 PM
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hi. my portable storage device were i store all of my files (backup) was infected by this virus bar311.exe. i cannot open my portable storage device anymore, can there be any way i can still recover my files. please help all of my lessons are there.
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How do you open your portable storage device?
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i cant open the device. we saw the virus through process explorer. you can see the virus with the smily face on it :)
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I think randysilverio means what sort of portable storage device? A flash drive, external drive...
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Oh i am sorry (i didnt know that with HOW it also means WHAT lmao) well it is a flash drive.
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I am just assuming that may be what he meant, really I wanted to know...
Download Flash_Disinfector.exe (http://www.techsupportforum.com/sectools/sUBs/Flash_Disinfector.exe) by sUBs and save it to your desktop:
- Double-click Flash_Disinfector.exe to run it.
- Your desktop and icons may disappear. This is normal.
- It will do a cleanup of removable storage devices, and write a protected Autorun.inf file to help prevent re-infection.
- Follow any prompts that may appear.
- The utility may ask you to insert your flash drive and/or other removable drives including your mobile phone. Please do so and allow the utility to clean up those drives as well.
- Wait until it has finished scanning and then exit the program.
- There will be no GUI interface or log file produced.
- Reboot your computer when done.
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Note: Flash_Disinfector will create a hidden folder named autorun.inf in each partition and every USB drive plugged in when you ran it. Don't delete this folder...it will help protect your drives from future infection.
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symptoms of the Bar311.exe virus:
1. automatic shutdown
2. slow system
Can you try this one:
Go to My Computers
Tools
Folder Options
View tab
uncheck - hide extensions for known file types
uncheck - hide protected operating system files
select the radio button - show hidden files and folders
Try open again your portable storage device:
Go to My Computer,
click the FOLDERS in the standard buttons,
on the left side of the window, select the drive of your portable storage device
delete the bar311.exe
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Ok i will try it right away THANK YOU VERY MUCH!
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Please see my above post.
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thank you to the both of you
i try both
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what radio button?
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none would work. evrytime i click on it it says THE DISK IN DRIVE D IN NOT REFORMATTED. DO YOU WANT TO REFORMAT NOW?
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show hidden files and folders
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Just run Flash_Disinfector. It's only purpose is to deal with flash drive infections.
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i give up. none of the two works so i decided to reformat my portable storage device. now the problem is it cannot be formated and i dont know why. it says windows cannot complete the format. what is wrong? should i replace my portable storage device? ??? :'(
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Depending on what all damage has been done that may be the only option.
Try to scan it for virus.
Post the log when complete.
Plug in the USB drive prior to performing the steps below.
Please keep ALL other programs closed during the scan
Run an online scan with the Kaspersky Online Scanner (http://www.kaspersky.com/virusscanner)- The program will launch and then start to download the latest definition files.
- Once the scanner is installed and the definitions downloaded, click Next.
- Now click on Scan Settings
- Now under select a target to scan select Your USB drive.
- Once the scan is complete it will display if your system has been infected.
- Please do not use your computer while the scan is running. Once the scan is complete it will display if your USB drive has been infected.
- Click the Save Report As... button.
- In the Save as... prompt, select Desktop
- In the File name box, name the file KasScan-ddmmyy (or similar)
- In the Save as type prompt, select Text file (see below)
(http://i154.photobucket.com/albums/s258/evilfantasy69/Kas-Savetxt.gif)
Note for Internet Explorer 7 users: If at any time you have trouble with the accept button of the license, click on the Zoom tool located at the right bottom of the IE window and set the zoom to 75 %. Once the license accepted, reset to 100%.
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i give up. none of the two works so i decided to reformat my portable storage device. now the problem is it cannot be formated and i dont know why. it says windows cannot complete the format. what is wrong? should i replace my portable storage device? ??? :'(
Try to reformat it in other computer.