Computer Hope

Microsoft => Microsoft Windows => Windows XP => Topic started by: ae on March 11, 2005, 10:55:15 AM

Title: problem with video & Nortons '05
Post by: ae on March 11, 2005, 10:55:15 AM

Got an XP box {sp2} with a strange problem. I've removed a virus and 2 spyware from the computer using Nortons '05 and Spybot. Here's my issue:
Whenever I click on the Norton's shortcut or on the icon at the system tray, the screen blacks out and returns with 8 colors x 640x480 resolution [latest drivers for onboard video] and the Liveupdate feature doesn't work. When I close Norton's, the screen goes back to it's normal 32m colors and 1024x768 resolution.

I've seen this before but have forgotten what I did to fix it. Any ideas?

Title: Re: problem with video & Nortons '05
Post by: Flame on March 11, 2005, 12:52:58 PM

Have you contacted your computer manufacturer?

[glb]Flame[/glb]

Title: Re: problem with video & Nortons '05
Post by: ae on March 11, 2005, 06:00:42 PM

No.  It's a clone.

Title: Re: problem with video & Nortons '05
Post by: Flame on March 11, 2005, 06:06:21 PM

.... ooookkkk ..... That might complicate things just a little... Sorry... I'm out of ideas... All I can say is that you might want to wait for another ComputerHope member to assist you... Sorry!

[glb]Flame[/glb]