Hardware => Hardware => Topic started by: dingbat-dom on September 28, 2008, 04:14:54 AM
Title: HELP! High CPU Usage causes very jittery sound. (Laptop)
Post by: dingbat-dom on September 28, 2008, 04:14:54 AM
So this is a very strange problem! I'll start from the beginning. (The problems keep coming)
So first, about 3 weeks ago. My battery stopped charging and I had to use my laptop on charge. About a few days later, it just froze. So I restarted it and tried to skip disk checking, but I couldn't. I left my computer, hoping it would sort itself out but, I am telling the truth, it took 12 hours disk checking. When it finally had, the mouse and keyboard stopped working. It's with my school, so they tried to fix it, but had to resort to plugging an external mouse and keyboard. Mouse and keyboard worked in safe mode though. Another problem is that my computer takes a very very long time to start.
They found out that the mouse and keyboard worked without the battery in and working on AC power. And the problem also was fine when I plugged in someone elses battery from the same laptop. The guy plugged in my battery again and it was fine. But 2 days later, it went back to before. So I had to use my friends battery again.
When I got my laptop back the sound was very very jittery at high CPU usage. It's so annoying and is driving me up the wall. This is the only problem at this moment in time, aswell as it still being very very slow. I am so annoyed at this and I am not sending my laptop for repair as I need it to much. Everything else is fine (internet, microsoft word) but PC games just won't work, the sound drives you crazy and they are slow.
More info:
Acer TravelMate 4670 2 years old 1GB Ram 15GB memory left on C drive
If you want anymore info just ask.
But I am begging I am so annoyed, if anyone has any info, just a little bit, I would be so grateful. THANKS IN ADVANCE. :D
Title: Re: HELP! High CPU Usage causes very jittery sound. (Laptop)
Post by: Carbon Dudeoxide on September 28, 2008, 04:22:47 AM
What Windows OS is this?
Also, do you have the Windows CD?
Title: Re: HELP! High CPU Usage causes very jittery sound. (Laptop)
Post by: dingbat-dom on September 28, 2008, 04:31:56 AM
Sorry XP. And no I don't :(
Title: Re: HELP! High CPU Usage causes very jittery sound. (Laptop)
Post by: Carbon Dudeoxide on September 28, 2008, 04:51:09 AM
Is it possible you can get one?
Also, can you post a HijackThis Log: http://www.trendsecure.com/portal/en-US/tools/security_tools/hijackthis
Title: Re: HELP! High CPU Usage causes very jittery sound. (Laptop)
Post by: dingbat-dom on September 28, 2008, 07:23:13 AM
I might be able to get one.
And here is the log:
Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 14:21:00, on 28/09/2008 Platform: Windows XP SP2 (WinNT 5.01.2600) MSIE: Internet Explorer v7.00 (7.00.6000.16705) Boot mode: Normal
Title: Re: HELP! High CPU Usage causes very jittery sound. (Laptop)
Post by: Carbon Dudeoxide on September 28, 2008, 07:33:16 AM
There are some questionable entries in that log, so I think I'll let a Malware Specialist have a look at it in more depth.
In the mean time, follow this guide and see how your computer performs afterwards: http://www.computerhope.com/forum/index.php/topic,62253.0.html
Title: Re: HELP! High CPU Usage causes very jittery sound. (Laptop)
Post by: dingbat-dom on September 28, 2008, 07:41:20 AM
Thank you so very much. So will you reply back in this thread when you have?
Title: Re: HELP! High CPU Usage causes very jittery sound. (Laptop)
Post by: Carbon Dudeoxide on September 28, 2008, 07:45:30 AM
Once our Malware Specialists are through here, and you've followed the guide I posted, the problem should be remedied, but I will check in, don't worry. :)
Title: Re: HELP! High CPU Usage causes very jittery sound. (Laptop)
Post by: dingbat-dom on September 28, 2008, 07:48:23 AM
Oh. So one of your people will reply to this post! Sorry I am not on the ball today. Thanks. I am just about to do the guide.
Title: Re: HELP! High CPU Usage causes very jittery sound. (Laptop)
Post by: Carbon Dudeoxide on September 28, 2008, 07:50:17 AM
All right, Good Luck.
Title: Re: HELP! High CPU Usage causes very jittery sound. (Laptop)
Post by: dingbat-dom on September 28, 2008, 10:31:37 AM
My disk fragmentation is taking a very long time. What do you suggest. It has done 10% in about 2 hours. Any ideas?? I do have to stop it soon, as I have to travel with my laptop.
Title: Re: HELP! High CPU Usage causes very jittery sound. (Laptop)
Post by: patio on September 28, 2008, 10:35:22 AM
You should let it run to completion... Interrupting it does no good. Did you turn off all Tray items running beforehand ? ?
Title: Re: HELP! High CPU Usage causes very jittery sound. (Laptop)
Post by: evilfantasy on September 28, 2008, 11:17:33 AM
Title: Re: HELP! High CPU Usage causes very jittery sound. (Laptop)
Post by: dingbat-dom on September 28, 2008, 11:26:19 AM
Really? Thankyou. I am following your steps now. Or maybe tomorrow.
Title: Re: HELP! High CPU Usage causes very jittery sound. (Laptop)
Post by: dingbat-dom on September 30, 2008, 03:59:11 AM
I'm back. Done the scan but the sound is still wierd on high CPU usage.
Heres the log.
Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 10:57:08, on 30/09/2008 Platform: Windows XP SP2 (WinNT 5.01.2600) MSIE: Internet Explorer v7.00 (7.00.6000.16705) Boot mode: Normal
Adware.Tracking Cookie .premiumtv.122.2o7.net [ C:\Documents and Settings\Q\Application Data\Mozilla\Firefox\Profiles\po9i93gy.default\cookies.txt ] .adtech.de [ C:\Documents and Settings\Q\Application Data\Mozilla\Firefox\Profiles\po9i93gy.default\cookies.txt ] C:\Documents and Settings\administrator.QUEENSWOOD\Cookies\administrator@2o7[1].txt C:\Documents and Settings\gilbertd\Cookies\[email protected][1].txt C:\Documents and Settings\gilbertd\Cookies\[email protected][1].txt C:\Documents and Settings\gilbertd\Cookies\gilbertd@hitbox[1].txt C:\Documents and Settings\gilbertd\Cookies\gilbertd@findarticles[2].txt C:\Documents and Settings\gilbertd\Cookies\gilbertd@atdmt[2].txt C:\Documents and Settings\gilbertd\Cookies\gilbertd@2o7[2].txt C:\Documents and Settings\gilbertd\Cookies\gilbertd@statcounter[1].txt C:\Documents and Settings\gilbertd\Cookies\gilbertd@burstnet[2].txt C:\Documents and Settings\gilbertd\Cookies\[email protected][2].txt C:\Documents and Settings\gilbertd\Cookies\[email protected][2].txt C:\Documents and Settings\gilbertd\Cookies\[email protected][1].txt C:\Documents and Settings\dickinsone\Cookies\dickinsone@apmebf[2].txt C:\Documents and Settings\dickinsone\Cookies\dickinsone@indextools[2].txt C:\Documents and Settings\burchelli\Cookies\burchelli@revsci[1].txt C:\Documents and Settings\burchelli\Cookies\burchelli@specificclick[2].txt C:\Documents and Settings\burchelli\Cookies\burchelli@statcounter[2].txt C:\Documents and Settings\burchelli\Cookies\burchelli@imrworldwide[2].txt C:\Documents and Settings\burchelli\Cookies\[email protected][1].txt C:\Documents and Settings\burchelli\Cookies\burchelli@tns-counter[1].txt C:\Documents and Settings\burchelli\Cookies\burchelli@azjmp[1].txt C:\Documents and Settings\burchelli\Cookies\burchelli@socialmedia[1].txt C:\Documents and Settings\burchelli\Cookies\[email protected][2].txt C:\Documents and Settings\burchelli\Cookies\[email protected][1].txt
Title: Re: HELP! High CPU Usage causes very jittery sound. (Laptop)
Post by: dingbat-dom on September 30, 2008, 10:19:12 AM
AND MALWARE BYTE
[Saving space - attachment deleted by admin]
Title: Re: HELP! High CPU Usage causes very jittery sound. (Laptop)
Post by: evilfantasy on September 30, 2008, 10:25:39 AM
Open HijackThis and select Do a system scan only.
Place a check mark next to the following entries: (if there)
Important: Close all windows except for HijackThis and then click Fix checked.
Exit HijackThis.
----------
Note: the below instructions were created specifically for this user. If you are not this user, DO NOT follow these directions as they could damage the workings of your system
Go to Start > Run and type notepad.exe then click OK
Copy and paste the below into Notepad and save as fixme.reg to Your Desktop
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentVersion\Run] "MSN Messenger"=- Locate fixme.reg on your Desktop and double-click it. Answer Yes when prompted to merge with the Registry.
Make sure that you tell me if you receive a success message about adding the above to the registry. If you do not get a success message, it did not work.
Delete the fixme.reg from the Desktop.
----------
Do you know what this is? queenswood.org
Title: Re: HELP! High CPU Usage causes very jittery sound. (Laptop)
Post by: dingbat-dom on September 30, 2008, 10:43:02 AM
Done, it worked.
And that is the name of my schools website. This is because I have bought my laptop with the school. I wouldn't think that would be a worry.
The problem is stil there though.
Title: Re: HELP! High CPU Usage causes very jittery sound. (Laptop)
Post by: evilfantasy on September 30, 2008, 10:53:40 AM
Run this online scan.
This scanner requires Internet Explorer
Use the ESET Nod32 Online Scanner (http://www.eset.com/onlinescan/index.php)
1. Check the box next to YES, I accept the Terms of Use. 2. Click Start 3. When asked, allow the activex control to install 4. Click Start 5. Make sure that the option Remove found threats and the option Scan unwanted applications is check marked. 6. Click Scan 7. Wait for the scan to finish 8. Use notepad to open the logfile located at C:\Program Files\EsetOnlineScanner\log.txt 9. Add the C:\Program Files\EsetOnlineScanner\log.txt log into your next reply.
Title: Re: HELP! High CPU Usage causes very jittery sound. (Laptop)
Post by: dingbat-dom on September 30, 2008, 12:03:55 PM
Oh dear. When installing, it says error update failed (200) What shall I do. And also, these random proccesses on my task manager pop up and they are not found anywhere on the internet. They usually contain 3 letters 2 numbers and like another letter, then .exe. Do think that might be the virus. I end the tasks and they eventually pop back again but a different name.
Title: Re: HELP! High CPU Usage causes very jittery sound. (Laptop)
Post by: evilfantasy on September 30, 2008, 12:05:57 PM
Download ComboFix by sUBs from one of the below links. Be sure top save it to the Desktop.
Link #1 (http://download.bleepingcomputer.com/sUBs/ComboFix.exe) Link #2 (http://subs.geekstogo.com/ComboFix.exe)
**Note: It is important that it is saved directly to your Desktop
Close any open Web browsers. (Firefox, Internet Explorer, etc) before starting ComboFix.
Temporarily disable your antivirus, and any antispyware real time protection before performing a scan. Click this link (http://www.bleepingcomputer.com/forums/topic114351.html) to see a list of security programs that should be disabled and how to disable them.
Double click combofix.exe & follow the prompts. When finished ComboFix will produce a log for you. Post the ComboFix log and a new HijackThis log in your next reply.
Important: Do not mouseclick ComboFix's window while it is running. That may cause it to stall.
Remember to re-enable your antivirus and antispyware protection when ComboFix is complete.
Title: Re: HELP! High CPU Usage causes very jittery sound. (Laptop)
Post by: dingbat-dom on September 30, 2008, 12:35:41 PM
How long does it take for the log to prepare. It doesn't seem to want to do it. It's just sitting there with the little thing flashing
Title: Re: HELP! High CPU Usage causes very jittery sound. (Laptop)
Post by: evilfantasy on September 30, 2008, 12:38:12 PM
Has the computer restarted yet?
Title: Re: HELP! High CPU Usage causes very jittery sound. (Laptop)
Post by: dingbat-dom on September 30, 2008, 12:40:45 PM
Yes. Sorry it's done now! Here is log
[Saving space - attachment deleted by admin]
Title: Re: HELP! High CPU Usage causes very jittery sound. (Laptop)
Post by: evilfantasy on September 30, 2008, 12:47:41 PM
Download OTMoveIt2 by OldTimer (http://download.bleepingcomputer.com/oldtimer/OTMoveIt2.exe) and save it to your Desktop.
Note: If you are running on Vista, right-click on OTMoveIt2.exe and choose Run As Administrator.
1. Double-click OTMoveIt2.exe to run it. 2. Copy the lines in the codebox below.
[kill explorer] C:\FOUND.000 C:\WINDOWS\TEMP\IK795F.EXE EmptyTemp [start explorer] 3. Return to OTMoveIt2, right click in the Paste List of Files/Folders to Move window (under the yellow bar) and choose Paste 4. Click the red Moveit! button. 5. Copy everything in the Results window (under the green bar) and paste it in your next reply. 6. Close OTMoveIt2
Note: If a file or folder cannot be moved immediately you may be asked to reboot your computer in order to finish the move process. If asked to reboot, choose Yes. If not, reboot anyway.
Title: Re: HELP! High CPU Usage causes very jittery sound. (Laptop)
Post by: dingbat-dom on September 30, 2008, 01:07:03 PM
Thankyou. For being so helpful. I hope I am not annoying you. Anything else?
Explorer killed successfully C:\FOUND.000 moved successfully. C:\WINDOWS\TEMP\IK795F.EXE moved successfully. < EmptyTemp > File delete failed. C:\DOCUME~1\Q\LOCALS~1\Temp\Perflib_Perfdata_cac.dat scheduled to be deleted on reboot. File delete failed. C:\DOCUME~1\Q\LOCALS~1\Temp\RtkBtMnt.exe scheduled to be deleted on reboot. File delete failed. C:\DOCUME~1\Q\LOCALS~1\Temp\Perflib_Perfdata_ad0.dat scheduled to be deleted on reboot. File delete failed. C:\DOCUME~1\Q\LOCALS~1\Temp\Perflib_Perfdata_57c.dat scheduled to be deleted on reboot. File delete failed. C:\WINDOWS\temp\Perflib_Perfdata_468.dat scheduled to be deleted on reboot. File delete failed. C:\WINDOWS\temp\Perflib_Perfdata_2fc.dat scheduled to be deleted on reboot. File delete failed. C:\WINDOWS\temp\Perflib_Perfdata_5d0.dat scheduled to be deleted on reboot. Temp folders emptied. IE temp folders emptied. Explorer started successfully
OTMoveIt2 by OldTimer - Version 1.0.4.3 log created on 09302008_195222
Files moved on Reboot... File C:\DOCUME~1\Q\LOCALS~1\Temp\Perflib_Perfdata_cac.dat not found! C:\DOCUME~1\Q\LOCALS~1\Temp\RtkBtMnt.exe moved successfully. File C:\DOCUME~1\Q\LOCALS~1\Temp\Perflib_Perfdata_ad0.dat not found! File C:\DOCUME~1\Q\LOCALS~1\Temp\Perflib_Perfdata_57c.dat not found! File C:\WINDOWS\temp\Perflib_Perfdata_468.dat not found! File C:\WINDOWS\temp\Perflib_Perfdata_2fc.dat not found! File C:\WINDOWS\temp\Perflib_Perfdata_5d0.dat not found!
Title: Re: HELP! High CPU Usage causes very jittery sound. (Laptop)
Post by: evilfantasy on September 30, 2008, 01:10:16 PM
Not annoying. It's why we're here...
How is everything now?
Title: Re: HELP! High CPU Usage causes very jittery sound. (Laptop)
Post by: dingbat-dom on September 30, 2008, 01:12:47 PM
When I started up it made a wierd sound but I will have to wait until the CPU goes up.
Title: Re: HELP! High CPU Usage causes very jittery sound. (Laptop)
Post by: evilfantasy on September 30, 2008, 01:15:53 PM
Title: Re: HELP! High CPU Usage causes very jittery sound. (Laptop)
Post by: dingbat-dom on September 30, 2008, 01:29:29 PM
Is that it? Should it be fixed now? And was it bad before?
Title: Re: HELP! High CPU Usage causes very jittery sound. (Laptop)
Post by: evilfantasy on September 30, 2008, 01:30:56 PM
Quote
Is that it?
I don't know, how is the computer doing?
Quote
And was it bad before?
Look at the ComboFix log and what was removed...
Title: Re: HELP! High CPU Usage causes very jittery sound. (Laptop)
Post by: dingbat-dom on September 30, 2008, 01:40:39 PM
Grrr. Still makes the echoey, jittery sound sometimes. :(
Title: Re: HELP! High CPU Usage causes very jittery sound. (Laptop)
Post by: evilfantasy on September 30, 2008, 01:41:34 PM
Run the Kaspersky Online Scanner (http://www.kaspersky.com/virusscanner)
In Microsoft Windows Vista, you must open the Web browser using the Run as Administrator command. From the Desktop right click the icon to open the browser and choose Run as Administrator.
Click on SCAN NOW
Click Accept.
The program will then begin downloading the latest definition files.
Once the files have been downloaded locate the Scan Settings and have it scan My Computer.
The scan will take a while, so be patient and let it finish.
When the scan is done, in the Scan is complete window, any infection is displayed. There is no option to clean/disinfect, however, we need to analyze the information on the report.
To obtain the report: Click on: Save Report As
Next, in the Save as prompt, Save in area, select: Desktop.
In the File name area use KScan, or something similar.
In Save as type: click the drop arrow and select: Text file [*.txt]
Copy and paste the Kaspersky Online Scanner Report in your next reply.
Note for Internet Explorer 7 users: If at any time you have trouble viewing the accept button of the license, click on the Zoom tool located at the bottom right of the IE window and set the zoom to 75%. Once the license is accepted, reset to 100%.
Title: Re: HELP! High CPU Usage causes very jittery sound. (Laptop)
Post by: dingbat-dom on September 30, 2008, 01:45:54 PM
Any idea on how long it will take? I'm not sure how long I've got.
Title: Re: HELP! High CPU Usage causes very jittery sound. (Laptop)
Post by: evilfantasy on September 30, 2008, 01:46:50 PM
Wait until you have at least an hour.
Title: Re: HELP! High CPU Usage causes very jittery sound. (Laptop)
Post by: dingbat-dom on September 30, 2008, 02:16:28 PM
OK then. Will do it tomorrow, thanks for all your help so far. :)
Title: Re: HELP! High CPU Usage causes very jittery sound. (Laptop)
Post by: dingbat-dom on October 01, 2008, 09:38:22 AM
I cannot connect to update the source on the second part of the installation. Help?
Title: Re: HELP! High CPU Usage causes very jittery sound. (Laptop)
Post by: evilfantasy on October 01, 2008, 09:59:56 AM
Run this instead.
Download DrWeb CureIt (http://freedrweb.com/) & save it to your desktop.
Scan with DrWeb-CureIt as follows:
Double-click on drweb-cureit.exe and then click Start.
An Express Scan of your PC notice will appear.
Under Start the Express Scan Now Click OK to start.
This is a short scan that will scan the files currently running in memory.
If or when something is found, click the Yes button when it asks you if you want to cure it.
Once the short scan has finished, Click Options > Change settings
Choose the Scan tab and UNcheckHeuristic analysis and click OK
Back at the main window, select the Complete scan button.
Then click the Green Arrow (http://i154.photobucket.com/albums/s258/evilfantasy69/drweb.jpg) Start Scanning button on the right and the scan will start.
Click Yes to all if it asks if you want to cure/move any file(s).
When the scan is done.
In the Dr.Web CureIt menu on top left, click File and choose Save report list.
Save the DrWeb.csv report to your Desktop.
Exit Dr.Web Cureit.
Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
[/COLOR]
After reboot, Right-click the Dr.Web log on the desktop and choose Open With > Notepad
Copy and paste that log in the next reply
Title: Re: HELP! High CPU Usage causes very jittery sound. (Laptop)
Post by: dingbat-dom on October 02, 2008, 06:41:12 AM
OK so I did the short scan and it didn't find any thing, started the long scan and had to stop because of I ran out of time.
Is there any other suggestions you can have. It still goes funny, and the sound is much more distorted now. I also have 3 cli.exe running at about 90 000k each.
Title: Re: HELP! High CPU Usage causes very jittery sound. (Laptop)
Post by: evilfantasy on October 02, 2008, 09:35:41 AM
The cli.exe process provides a system tray icon from which you can perform diagnosis on any problems that you are having with your graphics card. If you have an ATI graphics card in the Catalyst range you should leave this process running. If you do not, you can safely stop this process.
cli.exe is an application that does NOT appear to be a security risk
http://www.auditmypc.com/process/cli.asp
Title: Re: HELP! High CPU Usage causes very jittery sound. (Laptop)
Post by: dingbat-dom on October 02, 2008, 10:33:58 AM
Oh OK. It's just it is taking up 90 000k each, so that 270 000k all together.
Any other help for this wierd virus thing. Have you ever seen anything like this in a PC before? And also also, what can you suggest about the random proccesses on task manager that aren't found on the internet anywhere. I delteted one and now another one has popped up. It's called US92E2.EXE.
Title: Re: HELP! High CPU Usage causes very jittery sound. (Laptop)
Post by: dingbat-dom on October 02, 2008, 01:19:34 PM
OK. Loads more just keep keep popping up again but in a different name. They are all different names though. Here are some of the names. GWD0D4.EXE ROBBCD.EXE amd new ones just pop up when I end them.
Any Help?
Title: Re: HELP! High CPU Usage causes very jittery sound. (Laptop)
Post by: evilfantasy on October 02, 2008, 01:28:52 PM
Please print these instructions as they will be needed later when Internet access is not available.
Download SDFix by AndyManchesta (http://download.bleepingcomputer.com/andymanchesta/SDFix.exe) and save it to your desktop. When using this tool, you must use the Administrator's account or an account with Administrative rights
Double click SDFix.exe and it will extract the files to %systemdrive%
(this is the drive that contains the Windows Directory, typically C:\SDFix).
DO NOT use it just yet.
Reboot your computer in Safe Mode (http://www.bleepingcomputer.com/tutorials/tutorial61.html) using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".
Open the SDFix folder and double click RunThis.bat to start the script.
Type Y to begin the cleanup process.
It will remove any Trojan Services or Registry Entries found then prompt you to press any key to Reboot.
Press any Key and it will restart the PC.
When the PC restarts, the Fixtool will run again and complete the removal process then display Finished, press any key to end the script and load your desktop icons.
Once the desktop icons load the SDFix report will open on screen and also save into the SDFix folder as Report.txt.
Copy and paste the contents of the results file Report.txt in your next reply along with a new HijackThis log.
Title: Re: HELP! High CPU Usage causes very jittery sound. (Laptop)
Post by: dingbat-dom on October 02, 2008, 01:45:32 PM
Thanks for this. :D I will do this tomorrow evening with my dad to help me. I will keep you updated tomorrow.
Title: Re: HELP! High CPU Usage causes very jittery sound. (Laptop)
Post by: dingbat-dom on October 03, 2008, 03:03:00 PM
Ok. So I can't get admin rights until I am back at school, (which is Monday) so I can't start in safe mode, and I thought I had rights. Is there anything I can check on, in the mean time? These random tasks keep popping up though, one at a time, and the name changes each time, I haven't once had the same.
Title: Re: HELP! High CPU Usage causes very jittery sound. (Laptop)
Post by: evilfantasy on October 03, 2008, 03:04:42 PM
Without admin rights you aren't going to be able to clean this and we are just wasting time.
Title: Re: HELP! High CPU Usage causes very jittery sound. (Laptop)
Post by: dingbat-dom on October 03, 2008, 03:09:41 PM
Oh, OK. Will do on Monday. Sorry for being such a pest. I know I am probably annoying you, with this wierd laptop business. :-\