Computer Hope
Microsoft => Microsoft Windows => Windows Vista and 7 => Topic started by: derlehrer on January 18, 2009, 11:50:27 AM
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I'm running Windows Vista Home Basic. A week or two ago, the computer froze up and I could do nothing but shut off the laptop by holding the on/off button down until it closed everything. Since that time I've nothing but problems. I tried "System Restore" and got an error message that the files were corrupted; I tried my restore disks and received an "Error 1005" while running Disc #5 of 7. When I selected "Cancel" I was asked to insert Disc #6; and the re-installation continued. However, my sound card was no longer recognized, and I could not download any files from the internet, including .jpg files sent via e-mail. I was able to re-install the sound drivers and to restore my sound; but now when I start up this laptop I get the message: "RPC Server Unavailable." What does it mean and how do I solve this problem?
???
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You have 7 Vista discs ? ?
Where are they from ? ? ?
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The seven disks were made by me immediately following the purchase of the laptop. The instructions were for me to copy the files in the "System Restore" partition of the hard drive; that's where they came from. Because my laptop doesn't have a DVD-writeable system, I had to use CD's; and it took seven disks to record the files. There is no reason on earth for them to have been corrupted, but Disk #5 gave me the "Error 1005" message (and I don't know what THAT means either).
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are you aware that if the recovery disks work, you will probably lose all your data?
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Yes, absolutely. I have always saved my work to an external hard-drive for that eventuality. By the way, the data are lost even when all the disks DON'T work, because the first step is formatting.
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If you contact the laptop manuf. they should be able to ship you a restore CD for a nominal shipping charge...
Have your Model and serial #'s handy when you call...
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Of course the first thing I did after encountering such difficulties was to call HP Customer Support. They talked me through steps that I had already undertaken. (I'm not a novice.) They told me that since the computer is out-of-warranty I would need to order restore disks (at a cost of approximately $16.00). Since I reside in Mexico, the shipping would more than likely be more than the cost of the discs. I've had a fair amount of success without them, but this RPC server problem has me stumped; that's why I came to this forum. As a side issue, I might mention that the HP Total Care Advisor (program) also no longer functions. I've restored an older model HP laptop that I will use while this one is "sick"; in the meantime I'll try the restore discs I have once again. I really thought somebody on this forum would have enough expertise to offer a real solution.
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Having expertise and solving the issue are two different things here...
We don't for instance have any control on how the Recovery CD's were burned for example since we weren't there...
The fact that they contain errors could be attributed to any number of variables including but not limited to :
A) Were they burned properly ?
B) Was it a slow enough burn rate to ensure a quality burn?
C) Was a decent blank media used which can also affect backup quality ?
D) Was the burner itself experiencing no issues that would result in reliable media being produced ?
In other words it could be any number of factors in dealing with your machine's issues that don't neccessarily involve expertise but a hands on approach to what went wrong...
If you think we are the villians in this than so be it.
Why not ask HP if a DLoad is available since you are in a remote location ? ?
BTW this isn't the fault of our expertise either...we didn't send you to Mexico.
If all this produces no results you are entitled to a full refund for using our services.
Just fill out the Form in triplicate and it will be on the way.
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Patio, I don't know what your problem is and why your attitude stinks; but you definitely need an adjustment. You are supposedly a "guru"? From what I've seen of your attitude and your rude and inconsiderate remarks, my 7-year-old grand-daughter would be as useful. You have no cause to question my abilities in burning disks; novices can do that much. The hard-disk was also corrupted; I suppose you want to make that my fault, too? I came to this forum for assistance, not for childish insults. I thought someone out there might have encountered this problem before me and would give me guidance in its solution. So far, nothing you've contributed has been worth what I've paid -- zilch! Exactly what your comments are worth! Go back under the rock you crept from.
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Sorry.
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derlehrer- what patio speaks is true.
if a CD has a "read" error, it is either defective media, or a bad burn. Even the most reliable burning program - (in this case, probably the recovery CD/DVD creating program... couldn't vouch for the reliability of any of those) - can hiccup on a disc.
lastly, how about strolling into good old Services.msc and making sure your RPC services are started. - and even better, take a look at the programs that are running at start-up; they might need a trim.
not for childish insults
and where, pray, are these childish insults?
I really thought somebody on this forum would have enough expertise to offer a real solution.
which, I think patio explained well enough. The basic idea is- we weren't there. we don't know the conditions of the burn or what condition these discs were stored. what brand they are, what brand the burner was, and any number of details. If you think that "RPC Server unavailable" means a simple fix- it doesn't. It could be any number of issues with the various services and processes interoperating. I think one of the RPC services was disabled or stopped- if stopped, it begs the question as to what stopped it- a remaining malware process may be running on startup... thus that suggestion. However- given the neccessity to skip a entire CD worth of Image information- it's possible that the OS is missing critical files (such as the RPC services).
The instructions were for me to copy the files in the "System Restore" partition of the hard drive
Does this partition still exist? If so- why all this dilly-dallying about with the discs? (or was this what got corrupted as well?)
I really thought somebody on this forum would have enough expertise to offer a real solution.
your OS is missing ~700MB of image information. the real solution involves getting that disc again, or getting an entire Vista DVD. In this case the Restore CD cost + the shipping charge looks like a mere pittance especially compared to a new Vista DVD- especially since you couldn't use the Vista DVD to begin with.
Since your missing an entire CD worth of image information- your OS is missing critical components that simply placing a check in a checkbox or installing some special utility will solve. This is why the "real solution" of acquiring the CDs was presented.
If a CD says it has problems- it has problems. Wether they developed during the burn or during storage or whatnot is irrelevant- the fact remains that the disc is unusable and the only appropriate attack vector is to get the discs for the manufacturer, a proposal you've shot down several times due to shipping costs.
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Wow! It's been almost two years since I posted my question -- and none of the experts or the "advice" I received has helped!!!
"Childish insults"? How about:
1) If you think we are the villians in this than so be it.
2) BTW this isn't the fault of our expertise either...we didn't send you to Mexico.
3) If all this produces no results you are entitled to a full refund for using our services.
Just fill out the Form in triplicate and it will be on the way.
I solved the problem on my own, but I find the attitudes expressed towards my problem to be less than understanding and less than helpful and less than courteous!
It doesn't matter if "He's right!" If there aren't solutions available "He" should keep "His" comments to "Himself"! And that goes for you, too!
Instead of suggestions for solutions, you folks want to point the finger at the victim and say: "It's your fault! We don't know what you did, but it has to be your fault!"
Well! That's a real incentive to come back! I sure am glad I found this place!!
:o
To "patio": "Sorry" is exactly right!!!!
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May want to refer to your sig for some reflection...
Your refund check is in the mail.
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May want to refer to your sig for some reflection...
Your refund check is in the mail.
It's too bad you were so quick on the trigger and missed my edits. Go back and look again.
Apparently your modus operandi is to dodge the question, to place blame on the person who has a problem, and to offer absolutely nothing of substance, insulting posters as you go. What are you -- 16 years old????
My "sig" is exactly right. To paraphrase: "Progress depends upon those who question the 'authorities'!"
Who needs this C*R*A*P????
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"It's your fault! We don't know what you did, but it has to be your fault!"
Let's see, skipping over 700MB of the image data on a windows disk and assuming the OS will work fine?
Assuming that the problems you have couldn't possibly be related to that missing data? And even getting testy at the mere implication that that is the cause?
Assuming that the reason you couldn't use those disks you had to skip couldn't possibly be from a defective media or a bad burn or simply damage that occured in the interim? That's also a false assumption.
"Childish insults"? How about:
1) If you think we are the villians in this than so be it.
2) BTW this isn't the fault of our expertise either...we didn't send you to Mexico.
3) If all this produces no results you are entitled to a full refund for using our services.
Just fill out the Form in triplicate and it will be on the way.
Those were inspired by your childish insult:
I really thought somebody on this forum would have enough expertise to offer a real solution.
Which basically says "I deserve to have my problem solved by you all for free! Somebody with "expertise" is required obviously because my problem could not in any circumstance be caused by my skipping some of the recovery disks! Nor could that requirement to skip those disks be caused by problems with the disks! Clearly I just need somebody to tell me what box to check or uncheck! It's a simple problem with a simple solution!"
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I must be missing something. You returned to this thread after two years to resurrect an argument?
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I must be missing something. You returned to this thread after two years to resurrect an argument?
And despite the fact that apparently "nobody knows what they are talking about" They've even made another thread regarding another issue. Clearly a troll.
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Let's see, skipping over 700MB of the image data on a windows disk and assuming the OS will work fine?
Assuming that the problems you have couldn't possibly be related to that missing data? And even getting testy at the mere implication that that is the cause?
Assuming that the reason you couldn't use those disks you had to skip couldn't possibly be from a defective media or a bad burn or simply damage that occured in the interim? That's also a false assumption.
Those were inspired by your childish insult:
Which basically says "I deserve to have my problem solved by you all for free! Somebody with "expertise" is required obviously because my problem could not in any circumstance be caused by my skipping some of the recovery disks! Nor could that requirement to skip those disks be caused by problems with the disks! Clearly I just need somebody to tell me what box to check or uncheck! It's a simple problem with a simple solution!"
Your response simply proves that I'm dealing with half-wits and pre-adolescents. Nowhere can you find that I "assumed" anything other than that this forum might be able to offer suggestions to point me in the right direction. That didn't happen.
None of what you attribute to me can be found or inferred from my posts. I admitted that the disc (#5) was corrupted, not that it was your fault. You have set this board up supposedly to help people with computer problems, yet your standard operating procedure seems to be to denigrate and insult those who ask you to help. What good are you, anyhow?? My question could have been simply answered with: "We don't have any idea how to help you. Good luck in your quest." Instead, typical of the children you apparently are, you antagonize and make dim-witted remarks.
You simply are proof that abortion should have been legalized years ago.
By the way, isn't it time for you to go feed your mother her Gravy Train?
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I've seen enough...
Topic Closed.