Computer Hope
Software => Computer viruses and spyware => Topic started by: cinder on January 31, 2009, 08:58:09 AM
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Ok, my computer crashed from a virus, it was suggested that I get a SATA to USB adaptor to extract the data on the hard drive prior to restoing the system. Well, when I hook up it up and look through the files I can not find any file with my documents. HELP!!!
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Do you mean all your documents are gone?
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well, I don't see a file that says documents, however I'm not sure how to access all the files. There are program files such as Micrsoft office ect. but no files of saved documents.
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Are you going to C:\Users\<username>\Documents?
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It just shows drive E: and recovery E: don't see C:
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Sorry, maybe not C. What drive is/was everything on?
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when it was working it was C: but when hooked up to the SATA adaptor and to my laptop it comes up as E:
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The best thing you can do is read this (http://www.computerhope.com/forum/index.php/topic,46313.0.html).
Post the three logs here and wait for a malware removal specialist.
Good luck with it. ;)
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Ok let me start from the beginning. I recieved an email to join a friend in yahoo...I opened it and downloaded it(yeah I know stupid) it was a version of yahoo I have never seen before. Did not think much of it. Later when I went to go on my computer it was off. I turned it on and waited for it to boot....nothing completly black screen. What was suggested by a techie at a local company was to remove the hard drive from that computer and attach a sata to usb adaptor to extract the important data off of it before restoring it with the factory cd, as this would erase all my files. When hooking up this adaptor to my laptop, I could not find my documants anywhere. I am not a super computer techie so not sure where to locate these files. They are very important school work, home biz stuff etc. that's why I am so deperate for HELP!!!!!!!!!
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there is a problem with posting my logs, no logs to post. I removed my harddrive from my other computer and hooked it up to my laptop with the sata/usb adaptor, it shows programs and such, but no files. Soooo...cannot post a log. If i wer to just restore my system will I loose all the data?