Computer Hope

Hardware => Hardware => Topic started by: bers808 on April 09, 2009, 09:16:46 PM

Title: All DVD drives will not work?
Post by: bers808 on April 09, 2009, 09:16:46 PM

I have a compact desktop pc running Vista Home Basic. Its about a year old. I have been having trouble with the original drive not reading any cd or dvd.  I replaced the dvd drive TWICE with brand new drives, but still it wont read any disc. Device Manager says it is running properly. When I go into windows explorer and click on the drive, suddenly nothing responds, and I have to restart my computer. All drivers are updated.  Please help me!

Title: Re: All DVD drives will not work?
Post by: Karnac on April 09, 2009, 10:11:12 PM

Did a search and found this, but I don't know whether it would apply.....Perhaps it is a bios issue since you've had the problem with multiple drives, but the same bios.

"Does your system refuse to boot known good boot CDs, like operating systems from Windows 98 on up? Try setting the boot sequence in CMOS Setup to boot to the CD or DVD first. This shouldn't really be necessary if the hard drive is uninitiated, but I've seen it fix the problem. I've also seen some high speed drives which take too long to spin up and report to the BIOS that there's a bootable disc present. Sometimes you can get around this by opening and closing the tray, which should cause the drive to spin up, and hitting reset right after you've done so. With any luck, you'll get the timing right so that the BIOS checks for a bootable CD while the drive is still active"


And more here........

http://support.microsoft.com/default.aspx?scid=kb;en-us;321641

Title: Re: All DVD drives will not work?
Post by: bers808 on April 10, 2009, 12:54:33 AM

Thanks for the response. I tried that, but still nothing.

Title: Re: All DVD drives will not work?
Post by: WyattSoft on April 10, 2009, 02:15:06 AM

What drive connection is it? IDE or SATA? (I guess it's SATA as the computer is quite new but might as well make sure)

Title: Re: All DVD drives will not work?
Post by: bers808 on April 10, 2009, 10:33:53 AM

Its IDE. The original drive was working just fine until recently. I tried 2 different brands of drives. I did a system recovery, but still no luck.

Title: Re: All DVD drives will not work?
Post by: WyattSoft on April 10, 2009, 10:37:32 AM

What is the condition of the IDE cable? And is the drive in Secondary Master or other etc?

Title: Re: All DVD drives will not work?
Post by: Broni on April 10, 2009, 02:21:47 PM

One of these may help:
1. Uninstall the drive through Device Manager.
Restart computer. The drive will be automatically reinstalled.
or...
2. http://support.microsoft.com/kb/314060
Restart computer.
or...
3. Download, and run Restore Missing CD Drive patch (http://aumha.org/downloads/cdgone.zip)
Double click on cdgone.zip to unzip it.
Right click on cdgone.reg, click Merge.
Accept registry merge.
Restart computer.
or...
4. Go to Device Manager, click a "+" sign next to IDE ATA/ATAPI Controllers.
You'll see two items:
- ATA Channel0 (or Primary Channel)
- ATA Channel1 (or Secondary Channel)
Right click on each of them, and click Uninstall. Confirm.
Restart Windows. They'll be automatically reinstalled.

Title: Re: All DVD drives will not work?
Post by: bers808 on April 11, 2009, 08:41:24 PM

I tried and still the new drives wont work. :'(

Title: Re: All DVD drives will not work?
Post by: patio on April 12, 2009, 07:24:06 AM

Replace the cable...
Then try Broni's steps above...
Make sure there is only one drive connected at the end of the cable jumpered as master.

Although unlikely that it happened twice in a row i have seen many drives DOA fresh out of the box.
Maybe have them test the next one before taking it home...

Title: Re: All DVD drives will not work?
Post by: bers808 on April 13, 2009, 08:50:36 PM

I will try to replace the cable. Looks like I have to order it. No one here carries them

Title: Re: All DVD drives will not work?
Post by: patio on April 14, 2009, 07:00:53 AM

Any PC store should have IDE cables in stock...

Title: Re: All DVD drives will not work?
Post by: bers808 on April 14, 2009, 02:32:47 PM

Youre right. I found one and installed. Did everything suggested here, still drive causes windows explorer to stop responding. Heres the error detail Windows gave me:

Problem Event Name:   AppHangB1
  Application Name:   Explorer.EXE
  Application Version:   6.0.6001.18164
  Application Timestamp:   4907e242
  Hang Signature:   67be
  Hang Type:   0
  OS Version:   6.0.6001.2.1.0.768.2
  Locale ID:   1033
  Additional Hang Signature 1:   52ce25b813c02f9e66694c2c1cc31a10
  Additional Hang Signature 2:   5902
  Additional Hang Signature 3:   dbacea284696c9c3f7415776f6ddb139
  Additional Hang Signature 4:   67be
  Additional Hang Signature 5:   52ce25b813c02f9e66694c2c1cc31a10
  Additional Hang Signature 6:   5902
  Additional Hang Signature 7:   dbacea284696c9c3f7415776f6ddb139

Title: Re: All DVD drives will not work?
Post by: Broni on April 14, 2009, 04:11:03 PM

Try again my reply #6.

Title: Re: All DVD drives will not work?
Post by: Mulreay on April 14, 2009, 05:19:35 PM

I have been having the same problem.. I was told to delete the upper and lower filters in my registry. I did this which made it even worse. But then I re-loaded some DVD/CD burning/reading programmes and they replaced the registrys and everything seems to be working. I'm probably wrong because I'm no expert mate but if you would like the specifics then ask me. But make sure the experts have there say first. Good luck fella

Title: Re: All DVD drives will not work?
Post by: bers808 on April 14, 2009, 07:27:59 PM

Broni, I tried it again, still doesnt work. :||

Title: Re: All DVD drives will not work?
Post by: Amiman on April 14, 2009, 07:40:17 PM

I agree with Patio, you may have had a succession of bad drives.

Title: Re: All DVD drives will not work?
Post by: Amiman on April 14, 2009, 07:50:31 PM

Why don't you try those drives on another computer? I'll bet you that a local computer repair store could try them out for free. Or the place you bought them from.

Title: Re: All DVD drives will not work?
Post by: bers808 on April 14, 2009, 07:54:45 PM

Ill try that tomorrow. Ill have to do it at a friends house. Ill update my post when Im done.

Title: Re: All DVD drives will not work?
Post by: bers808 on April 26, 2009, 07:16:29 PM

Okay, Ive been busy, but Im Back. I tried it on a friends computer, and IT WORKED! I burned a couple of discs, and without a problem. Why wont it work in my pc? Is it possible that my motherboard is going bad?

Title: Re: All DVD drives will not work?
Post by: patio on April 27, 2009, 07:02:38 AM

If you tried a brand new IDE cable and it does not work and you have uninstalled the IDE channel in Device Manager as Broni suggested above then yes that IDE channel is dead...
No reason to give up on the board however...you can get a PCI/IDE addon card that will add up to 4 more IDE slots.

Title: Re: All DVD drives will not work?
Post by: bers808 on April 28, 2009, 08:15:34 PM

Thanks Patio!! I will try that.