Computer Hope

Microsoft => Microsoft Windows => Windows Vista and 7 => Topic started by: Bobh on May 15, 2009, 06:24:23 PM

Title: How do I get rid of "Napster"?
Post by: Bobh on May 15, 2009, 06:24:23 PM

I am running Vista Home Basic  32 bit.  I want to delete "Napster".  I go to Control panel - open Programs & Features - Right click on Napster - uninstall.  I get a panel that says: "Setup.exe has stopped working".  It also says I will be notified when the solution is found.  Any suggestions about what to do to delete "Napster"  except hope some answer is found?  Thanks    Bob

Title: Re: How do I get rid of "Napster"?
Post by: hot dog on May 15, 2009, 07:14:34 PM

Try reinstalling it, and then uninstalling it again. It might be that the uninstall file or another component is corrupt and needs to be reloaded. 

Title: Re: How do I get rid of "Napster"?
Post by: SuperDave on May 15, 2009, 07:34:52 PM

You could try going into the Napster folder and look for a "uninstall" file. It's probably on your C drive, Program files.

Title: Re: How do I get rid of "Napster"?
Post by: Mulreay on May 15, 2009, 07:39:48 PM

I have to agree with blockhead. This is a common problem. Re-install the most up to date version of Napster and then try uninstall.

Title: Re: How do I get rid of "Napster"?
Post by: Karnac on May 15, 2009, 07:43:53 PM

You could try http://www.revouninstaller.com/

Title: Re: How do I get rid of "Napster"?
Post by: Mulreay on May 15, 2009, 08:03:46 PM

Good call Karnac but I would certainly try Blockheads way first then atleast there is no installing new software with possible mistakes. If that does not work then yeah last resort try the software.

Title: Re: How do I get rid of "Napster"?
Post by: evilfantasy on May 15, 2009, 08:32:31 PM

Two methods...

Launch the installer and choose Uninstall instead of Install.

How do I uninstall the Napster Software from my PC?

If you are receiving an error message while trying to uninstall Napster, it may be possible that the installer files necessary to uninstall the program have become corrupt or are missing. To resolve this, click here (http://sms.napster.com/ns/install/) to use a new instance of the Napster software installer to uninstall Napster. When you are prompted to Save or Run, select Run. Once the Installshield wizard begins, you will be asked to either Uninstall or Repair the Napster application, choose Uninstall.

----------

Napster Software Complete Uninstall

WARNING!
The instructions listed below will completely remove all Napster software associated files. This includes the local database file, which is used to store information about the licenses associated with your subscription tracks and any previously purchased WMA files.

This procedure can not be undone.

1.   Click here (http://www.napster.com/techsupport/techsupport_files/UI0325.zip) to launch the uninstall utility.
2.   Once the folder opens, double-click the UI0325.cmd file.
3.   When prompted, click Run.
4.   Once the command prompt window opens, press any key on your keyboard to run the utility.
5.   You will see a message that says You may now close this window - press any key on your keyboard to close the utility.

Title: Re: How do I get rid of "Napster"?
Post by: Bobh on May 16, 2009, 06:41:40 AM

Thanks for all the replies.  I am not too sharp but apparently when I tried to use the first method by evilfantasy I installed an upgrade.  This allowed me to do an uninstall by the usual method.  At least it appears to be deleted.  Thanks again.   Bob