Computer Hope

Microsoft => Microsoft Windows => Windows XP => Topic started by: mjch on May 27, 2009, 10:23:52 AM

Title: computer shuts down
Post by: mjch on May 27, 2009, 10:23:52 AM

I have a Dell computer home edition with windows xp 500gb. A box comes up saying Internet explorer has encountered a problem and needs to close. WE are sorry for this inconvienience. Please tell Microsoft about this problem. I always send the error report. Sometimes this happems shortly after logging on but always during some point. Error signiture P1:iexplore P2:8.0.6001 P3:49b3ad2e P4:helperdll P5 : 7.0.0.0. P6:49e8c7e4 P.7:00012999 P8c0000409 P9: 00000000

Title: Re: computer shuts down
Post by: Spoiler on May 27, 2009, 11:21:07 AM

Does it work in safe mode?

Open IE options and set everything back to default and than open the program tabs and look for manage addons. Try to disable everything that is not made by MS and than do a reboot.

Title: Re: computer shuts down
Post by: Gean Freaks on May 27, 2009, 11:23:22 AM

When did you start having this problem?
Are you using "toolbars" for internet explorer?
What is the version of your internet explorer?
to check: open IE, click help , select about internet explorer.  :)