Computer Hope
Software => Computer viruses and spyware => Topic started by: bodeanadams on August 12, 2009, 06:02:58 PM
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I know something has been posted about this before, but my computer will not stay on long enough to complete the steps. The other night I started getting balloon popups saying my computer was infected, then my background changed to a blue and black background that said "system has been stopped due to a serious malfunction." I ran a virus scan and my computer went to a blue screen that said my computer has been shut down to prevent damage. So I bought the newest version of Norton Internet Security and booted from the disk and it said it deleted 9 viruses but the problem still persists. I still get the popups and popups from a program called advanced virus protection - i don't even have that program. I want to follow the steps from the other thread about this problem, but my computer will not stay on long enough. As soon as I start the malwarebytes scan it shuts off. Internet only works in safe mode, and computer still shuts off about 2 minutes after I log on, not long enough to do ANYTHING!!! What do I do? Any help is greatly appreciated! Thanks in advance!
BoDean
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attached here is my hijack this log.... took me forever to get it because my computer shuts off so fast. Then I had to start in one of the safe modes, because that is the only mode my internet will work in, and then email it to myself so I could get it on my laptop and post it here! Hope this helps...
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Go here for self help
http://www.computerhope.com/forum/index.php/topic,81761.0.html
Paste your HJT log into the window of the process tool and follow the instructions at the end to remove the problems....
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I deleted some of the bad stuff... but still have a virus that won't go away... sdra64.exe or something like that... I'm not very advanced with doing all this so I'm kinda having a hard time doing it on my own, can someone help me out and give me some step by step directions?
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did you remove this below, if not please do
You have Viewpoint installed.
Viewpoint Media Player/Manager/Toolbar is considered as Foistware instead of malware since it is installed without users approval but doesn't spy or do anything "bad".
More information:
•ViewMgr.exe - Useless
•Viewpoint to Plunge Into Adware
It is suggested to remove the program now.
Go to Start > Settings > Control Panel > Add/Remove Programs and remove the following programs if present.
•Viewpoint
•Viewpoint Manager
•Viewpoint Media Player
•Viewpoint Toolbar
•Viewpoint Experience Technology
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