Computer Hope

Microsoft => Microsoft Windows => Windows XP => Topic started by: ajm4857 on August 24, 2009, 01:15:10 PM

Title: dell wireless keyboard and mouse don't work after login screen???
Post by: ajm4857 on August 24, 2009, 01:15:10 PM: my dell with xp is having a problem after it froze yesterday the usb wireless mouse and keyboard appear not to work after the user log-in screen. (or it's operating really slow)

Any help would be greatly appreciated I'm pulling out what little hair I have left!!!

Thanks,
Joe
Title: Re: dell wireless keyboard and mouse don't work after login screen???
Post by: Quantos on August 24, 2009, 01:19:12 PM: Do you have a 'wired' keyboard and mouse that you can test with?

How about the batteries, are they charged or replaced?
Title: Re: dell wireless keyboard and mouse don't work after login screen???
Post by: ajm4857 on August 24, 2009, 01:47:38 PM: Not around but I did replace the batteries. the mouse and keyboard are working before the login screen like if I want to restart the computer.
Title: Re: dell wireless keyboard and mouse don't work after login screen???
Post by: Quantos on August 24, 2009, 01:50:00 PM: Is there a button on the bottom of the keyboard and/or mouse for restoring the connection?
Title: Re: dell wireless keyboard and mouse don't work after login screen???
Post by: ajm4857 on August 24, 2009, 01:54:25 PM: tryed all of that. I can't select anything in the startup in the users but the end program window will come up afetr awhile but I can't move the mouse to click on it. even when position the mouse before it freezes it doesn't click on any thing inside the user. I do have control and it works normal before the login screen.

thanks for your help!!!
Title: Re: dell wireless keyboard and mouse don't work after login screen???
Post by: Quantos on August 24, 2009, 01:55:30 PM: So you tried the connect button and still no joy?

Can you try the mouse and keyboard on another computer to test them?
Title: Re: dell wireless keyboard and mouse don't work after login screen???
Post by: ajm4857 on August 24, 2009, 01:59:33 PM: They are working when I boot but not inside the users. This all started when my kids had up Itunes and playing Sims if that means anything. If i put in a DVD the program opens but can't move the mouse. This is very frustrating.
Title: Re: dell wireless keyboard and mouse don't work after login screen???
Post by: Quantos on August 24, 2009, 02:00:56 PM: It sounds like one of your settings was changed.

You may need to borrow a 'wired' keyboard and mouse to fix this.
Title: Re: dell wireless keyboard and mouse don't work after login screen???
Post by: ajm4857 on August 24, 2009, 02:04:01 PM: that's my next step. Thanks for the help

Joe
Title: Re: dell wireless keyboard and mouse don't work after login screen???
Post by: Quantos on August 24, 2009, 02:05:13 PM: No problem. Let me know how it goes.

Oh, and welcome to CH.
Title: Re: dell wireless keyboard and mouse don't work after login screen???
Post by: ajm4857 on August 24, 2009, 02:10:03 PM: OK will do
Title: Re: dell wireless keyboard and mouse don't work after login screen???
Post by: ajm4857 on August 25, 2009, 08:40:05 PM: Thanks for the help and I got everything working again. I had to make my bluetooth recognise the keyboard and mouse again.