Computer Hope

Software => Computer viruses and spyware => Topic started by: sexer on June 11, 2005, 08:43:16 PM

Title: Blue Screen then comp restarts!
Post by: sexer on June 11, 2005, 08:43:16 PM: Ok, probably in wrong section, but when I turn on my comp normally it gets to the loading windows xp screen then a blue screen appears for about a sec and the comp restarts. I can open comp in safe mode, but what can I do now? I've done a system restore back like 5 days ago when it wasn't happening, but that didn't work!

What can I do?
Title: Re: Blue Screen then comp restarts!
Post by: Fed on June 11, 2005, 08:54:05 PM: You could run multiple virus and spyware scans in safe mode to eliminate that as a cause.
http://www.pandasoftware.com/activescan/
Also AVG, Ewido, Msoft antispyware, Spybot S&D.
Title: Re: Blue Screen then comp restarts!
Post by: sexer on June 11, 2005, 09:03:50 PM: Did virus scan using Windows AntiSpyware and TrendMicro, but that didn't fix the problem.

Could it be I have to slurp the comp? hope it doesn't come down to it...
Title: Re: Blue Screen then comp restarts!
Post by: Fed on June 11, 2005, 09:12:30 PM: OK, computer clean or near enough.
Because you can start in safe mode but not in normal mode it sounds like something that's starting in normal mode is giving you a problem.
Run msconfig and disable all the things in startup and re-boot back to normal mode.
If you can then get back into normal mode start re-enabling the startup items one at a time and rebooting.
I'm not sure if xp has msconfig so you may have to download it.
1st go to start>run and type msconfig & click OK.
Title: Re: Blue Screen then comp restarts!
Post by: sexer on June 11, 2005, 09:25:12 PM: That didn't help =/

I wish we could somehow freeze the monitor so I could read what the blue screen says in that half a second...

If I can't find anything in the next few hours I'm just gonna get my comp slurped...
Title: Re: Blue Screen then comp restarts!
Post by: sexer on June 11, 2005, 09:27:45 PM: Hmmm...
Just wondering should I also make it so it doesn't load any services? Or do you doubt that it is a Microsoft Corporation thing?
Title: Re: Blue Screen then comp restarts!
Post by: Fed on June 11, 2005, 09:33:52 PM: There are many services that can be disabled or set to manual to make your computer run better.
I will look for some xp suggestions (I run w2k)
You can download Hijackthis from
http://www.hijackthis.de/index.php?langselect=english
Bookmark it & use that site to analyse the log it makes.
Title: Re: Blue Screen then comp restarts!
Post by: Flame on June 11, 2005, 09:38:00 PM: Ok... (No offense to anyone, but...) Let's stop fiddlin' around! We need to find out what the blue screen says... In safe mode, right-click on My Computer, and click on Properties... Click on teh Advanced tab... Under the Startup and Recovery section, click on the Settings button... When the next window pops-up, look for "Automatically Restart", and remove that check. Apply and save the changes. Now, I want you to get that blue screen and give us some detail as to what the error is about... Keep in touch...

[glb]Flame[/glb]
Title: Re: Blue Screen then comp restarts!
Post by: sexer on June 11, 2005, 09:53:17 PM: Ok!

A Problem has been detected and Windows has been shut down to prevent damage to your computer.

NO_MORE_IRP_STACK_LOCATIONS

If this is the first time you've seen this error command restart your computer, blah, blah, blah...

Technical information:

*** STOP: 0x00000035 (0x81F5B00*, 0x00000000, 0x00000000, 0x00000000)

Beggining dump of physical memory.
Physical memory dump complete.
Contact your administartor for more information regarding blah, blah, blah...
Title: Re: Blue Screen then comp restarts!
Post by: Flame on June 11, 2005, 09:59:29 PM: Have you installed any new hardware/software before this happened? Also, you know how you select to go into safe mode? Well, in that list, select Last Known Good Configuration, and see if that works...

[glb]Flame[/glb]
Title: Re: Blue Screen then comp restarts!
Post by: sexer on June 11, 2005, 10:06:13 PM: Last known config didn't work, tried before.

I installed Fallout 2 (game) 2 days ago, but I don't see how that would effect it. I unistalled it before and tried again, that didn't work. Maybe it did have something to do with it. It did freeze yesterday and I had to force shutdown.

My computer froze while I was playing Enemy Territory (game) yesterday and then I had to turn off comp by holding down buton. Turned it on today this happened.

Could that have been a problem?
Title: Re: Blue Screen then comp restarts!
Post by: Flame on June 11, 2005, 10:09:08 PM: Possibly, but not likely... This one's a thinker... I'll have to think on it for some ideas... Anyone got some ideas to contribute? :-/

[glb]Flame[/glb]
Title: Re: Blue Screen then comp restarts!
Post by: sexer on June 11, 2005, 10:12:40 PM: Thinking of getting it slurped today...please if someone can help! Will lose all my games T_T
Title: Re: Blue Screen then comp restarts!
Post by: Flame on June 11, 2005, 10:14:24 PM: Slurped? That's a new one... What does it mean? Erased?

[glb]Flame[/glb]
Title: Re: Blue Screen then comp restarts!
Post by: Fed on June 11, 2005, 10:29:42 PM: If you google "NO_MORE_IRP_STACK_LOCATIONS"
you will see that there are registry fixes for it but I don't think you should go there yet.
While Flame thinks, can you do the Hijackthis thing.
The more info we get the easier it is to sort out.
Don't slurp :o you may finish up in the same situation next week. LOL
Title: Re: Blue Screen then comp restarts!
Post by: Flame on June 11, 2005, 10:31:47 PM: Do you know how to do Hijackthis?

[glb]Flame[/glb]
Title: Re: Blue Screen then comp restarts!
Post by: sexer on June 11, 2005, 10:39:45 PM: Kinda...

Where are the logs that I should putin there?

Slurp is my word for wiping the hard drive.
Title: Re: Blue Screen then comp restarts!
Post by: Fed on June 11, 2005, 10:46:02 PM: Have a read of this when you get a chance.
http://aumha.org/win5/kbestop.php
Title: Re: Blue Screen then comp restarts!
Post by: Fed on June 11, 2005, 11:08:59 PM: Make a directory for Hijackthis, download to that directory & dclick to install. Then run HJT and select scan. Then save the scan. Then go back to the HJT webpage & browse your computer for the scan you saved & select it.
Copy & paste the scan in here, you will ahve to do it over a few posts as it will be long.
Alternatively, post it on the web somewhere & put a link in here for it.
Title: Re: Blue Screen then comp restarts!
Post by: sexer on June 11, 2005, 11:55:08 PM: Logfile of HijackThis v1.99.1
Scan saved at 3:53:49 PM, on 6/12/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Internet Explorer\iexplore.exe
C:\HJT\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.couldnotfind.com/search_page.html?&account_id=153510
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.couldnotfind.com/search_page.html?&account_id=153510
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about: blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.couldnotfind.com/search_page.html?&account_id=153510
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.couldnotfind.com/search_page.html?&account_id=153510
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.couldnotfind.com/search_page.html?&account_id=153510
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.couldnotfind.com/search_page.html?&account_id=153510
R3 - Default URLSearchHook is missing
O3 - Toolbar: (no name) - {5F1ABCDB-A875-46c1-8345-B72A4567E486} - (no file)
O3 - Toolbar: (no name) - {86227D9C-0EFE-4f8a-AA55-30386A3F5686} - (no file)
O4 - HKLM\..\Run: [PivotSoftware] "C:\Program Files\WinPortrait\wpctrl.exe"
O4 - HKLM\..\Run: [MSConfig] C:\WINDOWS\PCHealth\HelpCtr\Binaries\MSConfig.exe /auto
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /background
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_02\bin\npjpi150_02.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_02\bin\npjpi150_02.dll
O9 - Extra button: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - C:\Program Files\PartyPoker\PartyPoker.exe
O9 - Extra 'Tools' menuitem: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - C:\Program Files\PartyPoker\PartyPoker.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {00B71CFB-6864-4346-A978-C0A14556272C} (Checkers Class) - http://messenger.zone.msn.com/binary/msgrchkr.cab31267.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=36467&clcid=0x409
O16 - DPF: {39B0684F-D7BF-4743-B050-FDC3F48F7E3B} (FilePlanet Download Control Class) - http://www.fileplanet.com/fpdlmgr/cabs/FPDC_1_0_0_44.cab
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://spaces.msn.com//PhotoUpload/MsnPUpld.cab
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsClient.cab31267.cab
O23 - Service: Adobe LM Service - Unknown owner - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: NVIDIA Display Driver Service (nvsvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Trend Micro Personal Firewall (PccPfw) - Trend Micro Incorporated. - C:\Program Files\Trend Micro\Internet Security\PccPfw.exe
O23 - Service: Trend NT Realtime Service (Tmntsrv) - Trend Micro Incorporated. - C:\Program Files\Trend Micro\Internet Security\Tmntsrv.exe
O23 - Service: Trend Micro Proxy Service (tmproxy) - Trend Micro Incorporated. - C:\Program Files\Trend Micro\Internet Security\tmproxy.exe

What to delete?
Title: Re: Blue Screen then comp restarts!
Post by: sexer on June 11, 2005, 11:57:43 PM: Wait, I kinda figured out what to do and deleted everything they said was nasty.

I'll restart and see what happens...

UPDATE: :( ok what next?
Title: Re: Blue Screen then comp restarts!
Post by: Fed on June 12, 2005, 01:07:05 AM: Are you patched up SP?
Also check this...
http://support.microsoft.com/search/default.aspx?catalog=LCID%3D1033&query=STOP%3A+0x00000035+&x=10&y=12
Title: Re: Blue Screen then comp restarts!
Post by: Fed on June 12, 2005, 01:15:51 AM: Have you checked your event viewer system & application logs?
Title: Re: Blue Screen then comp restarts!
Post by: merlin_2 on June 12, 2005, 03:54:48 PM: download stinger.....or cws shreeder......and scan...