Computer Hope

Software => Computer viruses and spyware => Topic started by: confused1 on June 13, 2005, 05:08:39 PM

Title: Unable to access internet on Windows 98
Post by: confused1 on June 13, 2005, 05:08:39 PM

 ??? please help!!
I am running Windows 98 and since loading and updating Norton Security/Antivirus programme, I can log on to the internet, but cannot open emails or access any sites on the net.
If I disable Noton, I am then able to, but of course then I have no protection.
What am  I doing wrong???
Thanks

Title: Re: Unable to access internet on Windows 98
Post by: Flame on June 13, 2005, 05:35:01 PM

Is this just Standard Norton Anitvirus or Security Edition, etc.?

[glb]Flame[/glb]

Title: Re: Unable to access internet on Windows 98
Post by: confused1 on June 13, 2005, 05:44:22 PM

Yes, it is. I  have it up to date with liveupdates.

Title: Re: Unable to access internet on Windows 98
Post by: Flame on June 13, 2005, 06:25:32 PM

Ok... You weren't very specific... Is it AntiVirus or Internet Security? Also, do you have a firewall installed? Have you scanned for spyware/viruses?

[glb]Flame[/glb]

Title: Re: Unable to access internet on Windows 98
Post by: confused1 on June 13, 2005, 09:44:52 PM

Sorry, I'll try to be more helpful

It is Norton Internet Security and I have the security,personal firewall, intrusion detection,norton antivirus, privacy control,ad blocking,spam alert, and parental control all turned on.

I also have Spybot Search and Destroy, and Pest parol and I have run both of these successfully ( with norton security disabled) in an attempt to fix the problem

I have also run Scan Disk and done a defrag.

I have only had this problem since I uninstalled Norton Internet Security and reinstalled it because I was having a problem with my comnputer freezing all the time when I first started it up. It is not freezing anymore, but seems like I may have eliminated one problem and gained another.

Thanks

Title: Re: Unable to access internet on Windows 98
Post by: Fed on June 14, 2005, 12:33:07 AM

I would remove all traces of Norton & start again.
There may be removal instructions at the Norton website and possibly a removal tool.