Computer Hope
Microsoft => Microsoft Windows => Windows XP => Topic started by: dthscyth on December 14, 2009, 07:45:16 PM
-
When I turned on my desktop the monitor went black screen after loading winXP and then the mouse and keyboard hang-up. I reboot my desktop then pressed F8 then choose Enable VGA mode but still the same result so I went to safe mode and reinstalling my videocard NVDIA 9400, still the same result. I really don't know what have caused this, I searched through the net and read something about videocard or ram malfunction. I really need some help. I'm using windows xp sp2, Pentium 4(2.6Ghz), CTR monitor, 1gb nvdia 9400 and 2gb RAM. Thanks..
-
Does you motherboard has a built-in video card?
If yes, remove your 1gb nvdia 9400, try the built-in one, then reboot.
Do you have two sticks of RAM?
You said that you have a 2GB RAM, is it one stick only? If two, try to remove the one and reboot your PC. Try also to switch RAMs, then reboot again PC.
-
When I turned on my desktop the monitor went black screen after loading winXP and then the mouse and keyboard hang-up.
1. How can you tell (if monitor went black screen)? Or is it displaying data to the "black" screen?
I reboot my desktop then pressed F8 then choose Enable VGA mode but still the same result so I went to safe mode and reinstalling my videocard NVDIA 9400, still the same result.
2. Windows Advanced Options menu.
a. Did you try "Last known good configuration"?
b. Were you able to successfully boot to Safe Mode with a visible display once you go there (and logged in)? In other words is Safe Mode available for your use.
-
1. How can you tell (if monitor went black screen)? Or is it displaying data to the "black" screen?
- Completely black screen. I didn't hear the welcome sound of windows.
2. Windows Advanced Options menu.
a. Did you try "Last known good configuration"?
b. Were you able to successfully boot to Safe Mode with a visible display once you go there (and logged in)? In other words is Safe Mode available for your use.
- Last known good configuration has the same result. Yes, safe mode is accessible..
-
The question was - how do you know the mouse and keyboard don't work if the screen is blank?
-
When I pressed the numlock the light on the keyboard would not turn off.
-
So that means the mouse and keyboard are locked?
Have you tried a different display just to make sure that's not the problem?
-
1. Please confirm:
a. Computer works fine in Safe Mode.
b. Computer does NOT successfully login thru "Enable VGA mode".
c. You're using a "CRT" monitor (approximate age of monitor).
2. "Monitor went black screen after loading winXP". Please describe with more detail last screen or screens you see before display goes "black". Would like better idea of how far the system start/boot process gets before "black" screen.
3. Enable Boot Logging. You might also want to research "Enable Boot Logging" which logs device drivers as they're loaded to the hidden system file %systemroot%\Ntbtlog.txt which usually resolves to "C:\Windows\Ntbtlog.sys". If the file isn't too large you may cut and paste contents (post) to this thread for "normal" boot attempt. This isn't something I've worked with before, but it's worth a shot.
Access this mode from the Windows Advanced Options menu.
See enable-boot-logging-for-fixing-startup-problems (http://www.watchingthenet.com/how-to-enable-boot-logging-for-fixing-startup-problems-in-windows.html)
4. Current Thoughts. My first thought was your "display properties" (screen resolution, color depth, and/or refresh rate) were set outside the range your CRT monitor can handle. In this scenario you're able to boot to Safe Mode because it loads standard Microsoft VGA driver with "conservative" values. Normally you're also able to boot "Enable VGA mode" which loads the current display driver (Nvidia) to a VGA submode that all drivers are expected to support. From the "Enable VGA mode" and possibly Safe Mode (not positive about Safe Mode), you then reset the "display properties" to values the CRT supports and then reboot to normal mode. I'm surprised "Enable VGA mode" did not boot for you (perhaps its driver is corrupt).
-
After the splash screen(where you type your password) the monitor goes blank.
This is the ntbtlog.txt. It has 13569 lines so I cut a portion of the text file to paste here.
Service Pack 212 15 2009 07:31:27.375
Loaded driver \WINDOWS\system32\ntoskrnl.exe
Loaded driver \WINDOWS\system32\hal.dll
Loaded driver \WINDOWS\system32\KDCOM.DLL
Loaded driver \WINDOWS\system32\BOOTVID.dll
Loaded driver sptd.sys
Loaded driver \WINDOWS\System32\Drivers\WMILIB.SYS
Loaded driver \WINDOWS\System32\Drivers\SCSIPORT.SYS
Loaded driver ACPI.sys
Loaded driver pci.sys
Loaded driver isapnp.sys
Loaded driver vidstub.sys
Loaded driver compbatt.sys
Loaded driver \WINDOWS\system32\DRIVERS\BATTC.SYS
Loaded driver pciide.sys
Loaded driver \WINDOWS\system32\DRIVERS\PCIIDEX.SYS
Loaded driver intelide.sys
Loaded driver MountMgr.sys
Loaded driver ftdisk.sys
Loaded driver dmload.sys
Loaded driver dmio.sys
Loaded driver PartMgr.sys
Loaded driver ACPIEC.sys
Loaded driver \WINDOWS\system32\DRIVERS\OPRGHDLR.SYS
Loaded driver VolSnap.sys
Loaded driver atapi.sys
Loaded driver ahcix86.sys
Loaded driver disk.sys
Loaded driver \WINDOWS\system32\DRIVERS\CLASSPNP.SYS
Loaded driver fltMgr.sys
Loaded driver sr.sys
Loaded driver PxHelp20.sys
Loaded driver KSecDD.sys
Loaded driver Ntfs.sys
Loaded driver NDIS.sys
Loaded driver Mup.sys
Did not load driver ACPI Multiprocessor PC
Did not load driver Audio Codecs
Did not load driver Legacy Audio Drivers
Did not load driver Media Control Devices
Did not load driver Legacy Video Capture Devices
Did not load driver Video Codecs
Most of the following lines after this say "Did not load driver" only few say "Loaded Driver".