Computer Hope

Microsoft => Microsoft Windows => Windows XP => Topic started by: huyniken on December 30, 2009, 03:50:58 AM

Title: Xp wont let me defrag.
Post by: huyniken on December 30, 2009, 03:50:58 AM

its says the disk defragmentor cannot start.
im trying to defrag my computer because something happened with my microsoft security essentials and its gone, now when i try to download it again it says :
Cant complete the microsoft security essentials installation wizard...

An error has prevented the microsoft security essentials installation wizard from continuing. please restart your computer and try again.

Title: Re: Xp wont let me defrag.
Post by: unlovedwarrior on December 30, 2009, 04:59:08 AM

get smart defrag and make sure the program is uninstalled  then restart and redl and install

Title: Re: Xp wont let me defrag.
Post by: huyniken on December 30, 2009, 05:15:57 AM

ok i downloaded the smart defrag, and i click defrag then after aout 3 seconds it says stopping beside the /c drive icon then it stops...

Title: Re: Xp wont let me defrag.
Post by: huyniken on December 30, 2009, 05:16:34 AM

and yes i made sure the program is uninstalled and it still comes up

Title: Re: Xp wont let me defrag.
Post by: Allan on December 30, 2009, 05:41:30 AM

Quote from: huyniken on December 30, 2009, 03:50:58 AM

something happened with my microsoft security essentials and its gone

What does that mean, something happened?

Also, boot to the Recovery Console and run chkdsk /r

Title: Re: Xp wont let me defrag.
Post by: huyniken on December 30, 2009, 05:44:50 AM

like i was scanning my computer and it was getting rid of malware, then it said to reboot the computer for it to be fixed and i did, then when it booted up, the microsoft security never came up, and it wouldnt open.

Title: Re: Xp wont let me defrag.
Post by: huyniken on December 30, 2009, 05:45:26 AM

and im on a netbook so i cant put in any CD's

Title: Re: Xp wont let me defrag.
Post by: huyniken on December 30, 2009, 05:47:40 AM

and i ran chkdsk, it check 3 things then it closed when it was done?

Title: Re: Xp wont let me defrag.
Post by: Allan on December 30, 2009, 05:53:09 AM

1) Follow instructions. Boot to the Recovery Console and run chkdsk /r. If you can't boot to a CD then go to START - RUN and type: chkdsk /r and press ENTER. You'll be asked if you want to run it at the next boot - say yes.

2) Your system may still be infected. Go to the Malware forum on this site and follow the instructions at the top of the page.

Title: Re: Xp wont let me defrag.
Post by: huyniken on December 30, 2009, 06:03:37 AM

ok i did all of that, nothing changed.

Title: Re: Xp wont let me defrag.
Post by: huyniken on December 30, 2009, 06:12:03 AM

ok im following the three steps on the malware forum, thank you for your help!