Computer Hope
Software => Computer viruses and spyware => Topic started by: beccarose on January 17, 2010, 05:15:21 PM
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I'm trying, I really am. This is my first virus/malware/spyware problem, and I'm in tears. I'm pretty good with computers that work, but this has me in tears. I'm running Vista Business. I have Norton antivirus, but it can't do an update. I can't run programs, so I can't use the ones listed in the Read This First. I keep getting porn crap/*censored* dysfunction ads on IE (which I don't EVER use) popping up, and all these warnings that I don't think are legit. Things keep opening and it's very hard to get them closed. I'm scared to do ANYTHING at this point. Trying to figure out the instructions while dealing with all the other stuff is like trying to read Latin in the dark. Please, can anyone who can translate this stuff to SIMPLE english, and help me with a computer that can not download/run programs, I will be grateful!!!
Thanks in advance, Rebecca Rose
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go to a clean pc and do this
Download a boot time anti virus scanner (pick one: http://www.google.com/search?hl=en&rlz=1T4GGLL_enUS304US305&ei=WHFCS-DZLMW8lAeTsP2fBw&sa=X&oi=spell&resnum=0&ct=result&cd=1&ved=0CAYQBSgA&q=download+boot+time+av+scanner&spell=1). Burn it to a cd and put the cd in the infected computer. Make sure the cd is at the top of the boot order in bios, then boot to the cd and run the scan.
try to re-name high jack this to snipper.exe and run first of all
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Give me a few minutes to get to the link--how do I get to the bios? As I said, I'm fine when the computer works--but I stay away from the inner workings stuff....
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when you put the cd in it should show on the screen
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when you put the cd in it should show on the screen
At this point, I don't trust any of the other computers in the house to be clean. I'm shutting down for the night, and I'll take it to a friend's tomorrow with a clean computer I can download on. Thanks for the help tonight, and I'll hit this fresh tomorrow--with help from a IBM computer trouble shooter (who happens to be a good friend). I'll be back. Goodnight