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Hardware => Drivers => Topic started by: lectrocrew on February 02, 2010, 09:57:06 PM

Title: New Hardware won't install (USB 305)
Post by: lectrocrew on February 02, 2010, 09:57:06 PM

I keep getting a message for new hardware (USB 305) but I can't figure out which hardware device this is reffering to. How do I tell which device my pc needs the installation CD for?

Title: Re: New Hardware won't install (USB 305)
Post by: patio on February 03, 2010, 07:11:24 AM

Try each USB device 1 by 1 til you find the one that is not working...
You could also try re-installing your MBoard chipset drivers...

Title: Re: New Hardware won't install (USB 305)
Post by: Allan on February 03, 2010, 07:27:11 AM

Also, open device manager. Any yellow marks?

Title: Re: New Hardware won't install (USB 305)
Post by: lectrocrew on February 03, 2010, 10:10:01 PM

Quote from: patio on February 03, 2010, 07:11:24 AM

Try each USB device 1 by 1 til you find the one that is not working...

Ok, it is the 'ATT Laptop Connect' wireless PC card (USB) that I use on my laptop (in specs), which I'm trying to install the software on my emachines desktop (in specs). But there is an error during the install process. =
When the setup wizard gets to the point when it installs the drivers, there is an error message as follows:
Title = microsoft visual C++ debug library
Contents = Debug assertion failed. Program E:\windows\system32\MsiExec.exe
file f:\sp\vctools\vc7libs\ship\atlmfc\src\mfc\filetxt.cpp
line 68
For informationon how your program can cause an assertion failure, see the C++ documentation on asserts.

This dialog box gives the options of abort, retry , ignore. Press retry to debug the application.

If I select retry it shows another dialog box that reads;
MsiExec.exe has encountered a problem and needs to close.

Quote from: Allan on February 03, 2010, 07:27:11 AM

Also, open device manager. Any yellow marks?

Yes, there were 4 entries under "other devices" named "USB 305" that had yellow marks. I selected "uninstall driver" for all 4 then uninstalled the AT&T software. When trying to reinstall the AT&T software, I got the error message described above.

What next?
Thanks for the help.

Title: Re: New Hardware won't install (USB 305)
Post by: patio on February 04, 2010, 07:06:20 AM

Run the Windows Installer Fix... (http://www.google.com/url?sa=t&source=web&ct=res&cd=1&ved=0CAkQFjAA&url=http%3A%2F%2Fsupport.microsoft.com%2Fkb%2F290301&ei=I9RqS_mtLcyhngfgwdD9BQ&usg=AFQjCNFn9Q-vs-stQ9-axSKH9XCG7_ydxA&sig2=Jnz7qE7iL4Tskr4Xy4Fgcg)

Re-boot.
Try installing the software 1st...with the card not installed.

Title: Re: New Hardware won't install (USB 305)
Post by: lectrocrew on February 08, 2010, 08:29:02 PM

I tried running the Windows Installer CleanUp Utility (http://support.microsoft.com/kb/290301)  - restarted - then un-installed / re-installed the software with the card inserted in the USB socket. (The software is within the card so I can't install the software without the card plugged in).
 I still get the same error message as before. No difference.
 At this point I have the 'AT&T InstallSheild Wizard' = "Status: Installing Drivers...Please wait" and also the dialog box for the 'Microsoft Visual C++ Debug library' with options of "Abort, Retry, Ignore"
What next boss?  :)

Title: Re: New Hardware won't install (USB 305)
Post by: patio on February 09, 2010, 08:42:15 AM

You may simply have a dead card...did AT&T provide you this card ? ?
If so i'd request a new one.

Title: Re: New Hardware won't install (USB 305)
Post by: lectrocrew on February 09, 2010, 08:28:53 PM

All the software and drivers installed fine on my laptop (in specs) which I'm using to post this.