Computer Hope

Microsoft => Microsoft Windows => Windows Vista and 7 => Topic started by: HELPHELP on February 22, 2010, 05:26:53 PM

Title: no drive D:
Post by: HELPHELP on February 22, 2010, 05:26:53 PM

No Drive D! HELP! No its not hidden. HELP :o

Title: Re: no drive D:
Post by: BC_Programmer on February 22, 2010, 05:29:04 PM

More Info. what was drive d:? did you do anything before it disappeared, such as software/hardware installation?

Title: Re: no drive D:
Post by: HELPHELP on February 22, 2010, 05:34:37 PM

Drive d is my CD/DVD drive. And yes, I installed Pinnacle 10, a movie maker. I can't uninstall it because the uninstall part is outdated.

Title: Re: no drive D:
Post by: BC_Programmer on February 22, 2010, 06:03:43 PM

Quote from: HELPHELP on February 22, 2010, 05:34:37 PM

I can't uninstall it because the uninstall part is outdated.

How do you mean? is it a 16-bit application?

you could try the free version of Revo Uninstaller to get rid of it: http://www.revouninstaller.com/revo_uninstaller_free_download.html

Title: Re: no drive D:
Post by: HELPHELP on February 22, 2010, 06:39:59 PM

I'm trying...

Title: Re: no drive D:
Post by: HELPHELP on February 23, 2010, 11:42:03 AM

It didn't work.

Title: Re: no drive D:
Post by: Geek-9pm on February 23, 2010, 12:25:09 PM

We nee to  some more details. You have been on the form of high and know the rules. You are supposed to give some detail in the first post.
We need to have some idea of what kind of computer you are using. We see it you are using Windows 7, is this the actual release of Windows 7 or was it a beta version?

Also what about your DVD drive? Is this the standard drive that came with your computer? Is it an external drive?

What other software do you have that would access the DVD drive?

Title: Re: no drive D:
Post by: HELPHELP on February 24, 2010, 09:28:31 AM

Yes, sorry :-[. It is e-Machines ET1331G-03w Win 7 Home Premium 62 bit. 6 GB ram, 750 GB hard drive, original CD/DVD drive which I don't think anything else uses. Is that all?

Title: Re: no drive D:
Post by: patio on February 24, 2010, 09:30:50 AM

Pinnacle 10 may have created a virtual drive...

Open My Computer...use the snipping tool to capture the area and post the screenshot so we can see what is going on...

Title: Re: no drive D:
Post by: HELPHELP on February 24, 2010, 09:42:29 AM

 Do I need to turn on hidden files? How do you post a pic?

Title: Re: no drive D:
Post by: Allan on February 24, 2010, 09:44:30 AM

PRINT SCREEN and the paste the image in mspaint. Save it and post it.
While you're doing that though, when you open Windows Explorer what drives does it list?

Title: Re: no drive D:
Post by: HELPHELP on February 24, 2010, 09:56:47 AM

file:///C:/Users/Nates/Pictures/pic.png dos that work?

Title: Re: no drive D:
Post by: Allan on February 24, 2010, 09:57:46 AM

Does it work for you? Then it doesn't work for us either. After you've saved the image to your hd, post here by clicking on the button in the text editor that says: Insert Image

Title: Re: no drive D:
Post by: HELPHELP on February 24, 2010, 09:58:01 AM

oops! guess not. Still need help!

Title: Re: no drive D:
Post by: HELPHELP on February 24, 2010, 10:03:50 AM

Ok. can you make it easier to understand? how do I insert image in that box?

Title: Re: no drive D:
Post by: HELPHELP on February 24, 2010, 10:25:40 AM

Windows Explorer only lists c:.

Title: Re: no drive D:
Post by: Allan on February 24, 2010, 10:26:14 AM

Sorry, my fault. I gave you the wrong info. Below the text box it says "Additional Options". Click on that then click on BROWSE and go to your image.

Title: Re: no drive D:
Post by: HELPHELP on February 24, 2010, 10:31:35 AM

There! That should work. You might want to enlarge.

[Saving space, attachment deleted by admin]

Title: Re: no drive D:
Post by: Allan on February 24, 2010, 10:33:59 AM

Insert a disc into the drive. What happens?

Title: Re: no drive D:
Post by: HELPHELP on February 24, 2010, 10:35:16 AM

A disk was in drive d:.

Title: Re: no drive D:
Post by: HELPHELP on February 24, 2010, 10:49:00 AM

Any suggestions??

Title: Re: no drive D:
Post by: Allan on February 24, 2010, 10:54:43 AM

No, patio's got this one. I was just asking the questions I think he would have asked.

Title: Re: no drive D:
Post by: HELPHELP on February 24, 2010, 11:03:38 AM

Where is patio? I Haven't made disk 3 of system reboot, so I have  to get this working, or... CRASH!!! :'(

Title: Re: no drive D:
Post by: Allan on February 24, 2010, 11:06:10 AM

I don't know, but you be sure to give him *censored* when he gets back!! ;)

Title: Re: no drive D:
Post by: BC_Programmer on February 24, 2010, 11:08:19 AM

Pinnacle 10 doesn't work on windows 7. It only supports windows XP.

http://avid.custkb.com/avid/app/selfservice/search.jsp?DocId=232545&Hilite=Windows+7

therefore your upper and lower Optical drive "filter" drivers are now mangled.


Try the steps in the MSKB:
http://support.microsoft.com/kb/314060#win7fix

Title: Re: no drive D:
Post by: Allan on February 24, 2010, 11:12:54 AM

Quote from: BC_Programmer on February 24, 2010, 11:08:19 AM

Pinnacle 10 doesn't work on windows 7. It only supports windows XP.

Good catch BC. Never even thought to check that :)

Title: Re: no drive D:
Post by: HELPHELP on February 24, 2010, 11:14:21 AM

hummm. How come it installed?

Title: Re: no drive D:
Post by: BC_Programmer on February 24, 2010, 11:16:52 AM

Quote from: HELPHELP on February 24, 2010, 11:14:21 AM

hummm. How come it installed?

In order to check to install programs usually only check of the windows version is Higher then the earliest version it works on. For example, if a program can run on Windows 2000 or later it might check that the major version is 5 or higher. If it needs XP it makes sure that the version is 5.1 or higher.

Title: Re: no drive D:
Post by: HELPHELP on February 24, 2010, 11:21:13 AM

I see. there is only one problem in that link you posted. It says go to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318} and find UpperFilters, but that folder doesn't contain that. The key two down does.

Title: Re: no drive D:
Post by: HELPHELP on February 24, 2010, 11:26:18 AM

I fixed it. It had it in there to look for LowerFilter if it did not contain UpperFilter.

Title: Re: no drive D:
Post by: BC_Programmer on February 24, 2010, 11:28:16 AM

Quote from: HELPHELP on February 24, 2010, 11:21:13 AM

I see. there is only one problem in that link you posted. It says go to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318} and find UpperFilters, but that folder doesn't contain that. The key two down does.

Err..

those were the Windows Vista Instructions. you're on windows 7. you should have followed the windows 7 instructions. (via the "hardware and devices troubleshooter".

Quote from: HELPHELP on February 24, 2010, 11:26:18 AM

I fixed it. It had it in there to look for LowerFilter if it did not contain UpperFilter.

So can you see the drive now?

Title: Re: no drive D:
Post by: HELPHELP on February 24, 2010, 11:30:18 AM

Troubleshooter sent me there, and i have to restart my CPU.

Title: Re: no drive D:
Post by: HELPHELP on February 24, 2010, 11:42:37 AM

Yahoo! MY CD DRIVE! Thanks BC_Programmer! And I think I don't have to *censored* patio when he comes. It looked like he was fixing some other poor dudes problem.

Title: Re: no drive D:
Post by: BC_Programmer on February 24, 2010, 01:46:40 PM

Quote from: HELPHELP on February 24, 2010, 11:42:37 AM

Yahoo! MY CD DRIVE! Thanks BC_Programmer! And I think I don't have to *censored* patio when he comes. It looked like he was fixing some other poor dudes problem.

Excellent! Now just be more careful installing older programs, make sure they support Win7 (or at least Vista) :)