Computer Hope

Microsoft => Microsoft Windows => Windows Vista and 7 => Topic started by: 0708 on March 02, 2010, 05:53:19 AM

Title: Password not recognized.
Post by: 0708 on March 02, 2010, 05:53:19 AM

I have a Dell Insperon 530 that is about 2 and a half years old.  Windows Vista Home Premium is the operating software.   On startup it has always required a password to get to the desktop.

After being gone for about three weeks, when I turned the computer on I got the following message: "The User Profile Service service Failed the logon.  User profile cannot be loaded".

I am entering the correct password, because if I enter an incorrect one it gives me hints on the correct one.   I don't have a password recovery disk.  Can anyone help? 

Thanks
0708

Title: Re: Password not recognized.
Post by: soybean on March 02, 2010, 09:21:01 AM

I've never had to deal with this issue.  But, this looks like it should help:     
Vista - The User Profile Service failed the logon. User profile cannot be loaded. (http://www.vistax64.com/tutorials/130095-user-profile-service-failed-logon-user-profile-cannot-loaded.html)

Title: Re: Password not recognized.
Post by: 0708 on March 05, 2010, 08:32:04 AM

Soybean, thanks for the reply.  In a couple weeks, when I get home I will try some of these procedures if I can boot into safe mode.

Any other hints.  Thanks  again.
0708