Computer Hope

Software => Computer viruses and spyware => Virus and spyware removal => Topic started by: nigell93 on March 13, 2010, 10:10:08 PM

Title: My computer keeps getting pop-ups and it's slowed down.
Post by: nigell93 on March 13, 2010, 10:10:08 PM

I recently cleaned a bunch of trojans out of my computer and I get the feeling that not all of them are gone. When I browse Internet Explorer I keep getting pop-up windows that are advertising anti-virus (how ironic) programs to me. I'm not that computer savvy, and I REALLY want to get my computer back to it's normal self.

I also notice that I see the loading cursor more often, even when I'm not waiting for anything to load. It makes me nervous and think that some malicious process is running.

So if anyone can PLEASE help me I'd be so absolutely grateful.

Title: Re: My computer keeps getting pop-ups and it's slowed down.
Post by: kpac on March 14, 2010, 04:33:30 AM

Follow the information here: http://www.computerhope.com/forum/index.php/topic,46313.0.html
When finished, post a new topic in the Virus and Spyware Removal forum for an expert to review the logs.

Title: Re: My computer keeps getting pop-ups and it's slowed down.
Post by: Dr Jay on March 15, 2010, 03:14:09 PM

Sorry for the delay, we are busy here on the boards. If you are still having issues, please do the following:


(http://img233.imageshack.us/img233/7729/mbamicontw5.gif) Please download Malwarebytes Anti-Malware from here (http://www.malwarebytes.org/mbam/program/mbam-setup.exe).

Double Click mbam-setup.exe to install the application.

• Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes Anti-Malware, then click Finish.
  
• If an update is found, it will download and install the latest version.
• Once the program has loaded, select "Perform Full Scan", then click Scan.
  
• The scan may take some time to finish,so please be patient.
• When the scan is complete, click OK, then Show Results to view the results.
• Make sure that everything is checked, and click Remove Selected.
  
• When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Extra Note)
• Please save the log to a location you will remember.
• The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
• Copy and paste the entire report in your next reply.

Extra Note:

If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately.

Title: Re: My computer keeps getting pop-ups and it's slowed down.
Post by: Dr Jay on April 05, 2010, 08:35:39 PM

Due to lack of feedback, this topic is now closed. If you need the topic re-opened, PM a moderator and they shall unlock it.

=>CLOSED