Computer Hope
Microsoft => Microsoft Windows => Windows Vista and 7 => Topic started by: @@ on April 28, 2010, 03:16:54 PM
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When i work the blue screen appeared and re-boot the computer. After turn-on appeared the following message (image of message)
(http://www.ask-pcup.com/uploads/1272498187.png) (http://www.ask-pcup.com/uploads/1272500319.png)
(http://www.ask-pcup.com/uploads/1272586394.png) (http://www.ask-pcup.com/uploads/1272516917.png)
Previously when using XP. And a problem arose. i download and use the program WinDbg size 13 MB and Symbol Packages 193 MB to Analysis Minidump file
Do the same procedure applies to Windows 7. As well as i use the same files that I used for XP ( WinDbg & Symbol Packages )
(http://www.ask-pcup.com/uploads/1272536151.gif)
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I carried out the same steps for question Blue Screens ---- alexma
Dump File : 042810-24960-01.dmp
Crash Time : 28/04/2010 09:40:19 م
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 0x708cc2d0
Parameter 2 : 0x00000002
Parameter 3 : 0x00000000
Parameter 4 : 0x8e07223c
Caused By Driver : kl1.sys
Caused By Address : kl1.sys+3e23c
File Description : Kaspersky Unified Driver
Product Name : Kaspersky Anti-Virus
Company : Kaspersky Lab
File Version : 6.4.0.9
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\042810-24960-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
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The problem appeared again and the report is
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Dump File : 042910-24039-01.dmp
Crash Time : 29/04/2010 04:53:02 م
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : 0x00000199
Parameter 2 : 0x00000002
Parameter 3 : 0x00000001
Parameter 4 : 0x82a1771e
Caused By Driver : halmacpi.dll
Caused By Address : halmacpi.dll+371e
File Description : Hardware Abstraction Layer DLL
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16385 (win7_rtm.090713-1255)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\042910-24039-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
==================================================
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You can rule out it being your OS or hard drive corruption.
"IRQL_NOT_LESS_OR_EQUAL" is a memory address error.
Most commonly it is the CPU overheating. A close second would be bad RAM. The first thing I would do if you have this issue is to run the machine till it gives you that error, then immediately reboot it, go into the BIOS and check the CPU temperature. 3/5 times it will be way too hot. You need to clean fans from dust including the CPU, ensure they are all working, getting a good airflow.
This Stop message indicates that a kernel-mode process or driver attempted to access a memory address to which it did not have permission to access.
I would get a memory check tool like Microsoft Windows Memory Diagnostic:
http://oca.microsoft.com/en/windiag.asp
Boot up running a memory test. Test for corrupted/damaged memory. This might take a while, if any issues, remove the memory and test by adding one each time. For safety when opening your computer - Leave it plugged in but turned off at the wall (this gives a ground line), hold the power button to drain excess power in the supply (this prevent power still being in the system). Careful when handling RAM and anti-static yourself by at least touching the metal area of the case. I believe this would be your issue, if not overheating.
Other reasons for that blue screen could be incompatible software used, out-dated BIOS not compatible with the hardware, etc. Update your BIOS and ensure applications are compatible. From your error messages I don't believe this is the case. More than likely it's memory.
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Actually the most common cause of that error is bad, missing, conflicting, or corrupt drivers. The proper first troubleshooting step is to update all key drivers (video, audio, NIC - even mouse & keyboard if applicable) and check for a bios flash.
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Well. Thank you Allan & Azzaboi I really need help now
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Actually the most common cause of that error is bad, missing, conflicting, or corrupt drivers. The proper first troubleshooting step is to update all key drivers (video, audio, NIC - even mouse & keyboard if applicable)
I carried out since the period of time close. But now I repeated that
and check for a bios flash.
??? ؟؟
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check the CPU temperature
I usually do that and I did not see anything abnormal and the picture attached to measure temperature after 2 hours of work by a program SIW
(http://www.ask-pcup.com/uploads/1272640337.png)
I would get a memory check tool like Microsoft Windows Memory Diagnostic:
http://oca.microsoft.com/en/windiag.asp
In Windows 7. Program exists. When start-up > press the button F8 shows the computer Repair option within Windows Memory Diagnostic or press del during start-up
i make Memory Diagnostic : no problem
??? ???
(http://www.ask-pcup.com/uploads/1272659659.gif)
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Are there any new proposals ???
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It may be helpful to see more dump reports...
Download BlueScreenView (http://www.nirsoft.net/utils/blue_screen_view.html)
No installation required.
Double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.
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hi Broni
I sent earlier 2 reports by ( BlueScreenView ) Post No. 2 & 3
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Does it mean, you had two BSODs only?
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Does it mean, you had two BSODs only?
yes 2 times
I restore my system to an earlier date by Norton Ghost 15
I hope I will not be the problem. Hard ware problem. I now wait for what shall I do
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Well, it's really hard to diagnose a problem from two BSODs.
I'd wait and see, if it'll happen again.
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OK thanks a lot Broni
i wait another report
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We'll be around :)
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there is new report
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Dump File : 050210-30513-01.dmp
Crash Time : 02/05/2010 10:12:30 م
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 0xafaf4faf
Parameter 2 : 0x00000002
Parameter 3 : 0x00000000
Parameter 4 : 0x8e44223c
Caused By Driver : kl1.sys
Caused By Address : kl1.sys+3e23c
File Description : Kaspersky Unified Driver
Product Name : Kaspersky Anti-Virus
Company : Kaspersky Lab
File Version : 6.4.0.9
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\050210-30513-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
==================================================
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It looks like Kaspersky is giving you fits. You had very same error before.
Try to reinstall?
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i make that befor the blue screen appear
and send to kaspersky this problem
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Maybe, you should try different AV program then...
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It's actually a strong possibility. Note that the anti-virus is new 59 $ :'( :||x
Company Kasparsky requested report complete system crash memory dump. I will tell you what will happen
thank u very much
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Sounds like a plan :)
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Sounds like a plan
:'(
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There are plenty of Free alternatives...no need for tears...
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In my eyes it's a waste of time replacing your AV.
You could try a repair re-install, or replace but I don't think its the issue.
It's not the only area your crash messages pointed at, and the reason it would be crashing on the AV is that it's scanning something causing the crash or using an memory address area. Replacing it would probably have the same results.
If it's not a memory issue, hardware, or an overheating issue, clean out your OS would be a good step and ensure it's not corruption or device drivers.
The common pattern is 'DRIVER_IRQL_NOT_LESS_OR_EQUAL', Address that referenced memory. The AV will also be scanning over it sometimes causing it to crash out, doesn't matter what scanner.
Faulty drivers or system services?
btw: Kasparsky is a great piece of software. Just make sure you have the Windows 7 compatible version installed!
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The common pattern is 'DRIVER_IRQL_NOT_LESS_OR_EQUAL', Address that referenced memory
Definitely false.
IRQL_NOT_LESS_OR_EQUAL error may indicate bad RAM, but there was only one error of that. Two others clearly indicated Kaspersky's driver.
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Well I ain't gonna complain with people not agreeing, but saying it's definitely false is a bit BS.
There's two or more reports, if not all of them saying 'IRQL_NOT_LESS_OR_EQUAL' which normally addresses the memory. Yes it could be the drivers or service of Kaspersky, but the scanner uses memory and scans through it in the background continuously so it would normal be the first to crash. That's all I was saying, if it's not incompatible or corrupted replacing it won't fix anything - a repair or update (no need to replace). Older version of Kaspersky that don't support Windows 7 just need to be updated.
Didn't she say it's the say issues from XP onto Win7? The only thing that's the same is hardware then, maybe overheating, or she is using the older version of Kaspersky?
Solution update Kaspersky if it's old, you don't need to go hunting for a crappy free AV.
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So all Free A/v apps are crappy ? ?
Source ?
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I know at least few free AV programs, which are better, than some you have to pay for...
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Thank you for all and based on the discussion I'll try reverse engineering:
1 - I will remove Kasparsky. And I try Windows without any anti-virus
2 - I'll formate my PC . (I have a backup copy ) and use pure Windows without any software
'll Tell you the results |V|
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Your kinda twisting my words (I didn't mean all free AV are crappy, but compared to already paying for Kaspersky or some of the other quality ones - yeah it is)...
If you want a source, how about softapedia?
http://news.softpedia.com/news/AntiVirus-Free-Vs-Paid-Detection-139005.shtml
While free AV can be good and can even out-performance some paid AVs, some decend paid versions are a lot better and stronger for overall protection. Kaspersky Internet Security is designed as an overall protect, not just a anti-virus scanner and/or firewall. It also checks ad-ware, malicous software, registery, application controls, riskware, anti-spam, anti-popup, anti-scripting, instant messager protection, anti-banners, anti-phishing, suspicious sites, network attacks, security analysis, informs you of security risk software requiring updates, even parental control, etc. Compared to already paying for all that vs a freebee, I think it leaves any free AV in the dust.
If you didn't want to paid AVG and Zonealarm, while I personally find them annoying, could still offer some good protection. Maybe they could be better options over memory hog Mcafee or the basic version of Norton, etc.
If you do go for a free version, ensure it's just real! For example: Anti-virus Pro 2009 is a trojan downloader hiding as a anti-virus. Lots of the freebee anti-trojan software are in fact trojans themselve, it's the easy target people searching for protection must be without a defence, upload a trojan for them instead. Just be careful and ensure you get it from a trusted source like download.com.
Anyways, what version of Kaspersky are you using? Are you using 32 or 64 bit OS?
Kaspersky released newer versions of their software as soon as Windows 7 beta was launched, previous version will have issues on Win7, but you should have the latest from their website which will support it.
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Your kinda twisting my words (I didn't mean all free AV are crappy, but compared to already paying for Kaspersky or some of the other quality ones - yeah it is)...
Nobody is twisting anything. you said, "you don't have to go looking for a crappy free A/V" no twisting required to interpret it the way they did. your stance is rather clear.
If you want a source, how about softapedia?
http://news.softpedia.com/news/AntiVirus-Free-Vs-Paid-Detection-139005.shtml
If you think they are unbiassed, you are truly naive. Also, it's probably better to actually research the issue for sources rather then throw "why paid AVs are better then free AVs" into google.
While free AV can be good and can even out-performance some paid AVs, some decend paid versions are a lot better and stronger for overall protection.
except they are not free.Oh, and of course nowadays AV companies have taken a page from Gillette and make people pay for "subscriptions" to their database updates. That's totally not throwing money in a hole or anything.
Kaspersky Internet Security is designed as an overall protect, not just a anti-virus scanner and/or firewall. It also checks ad-ware, malicous software, registery, application controls, riskware, anti-spam, anti-popup, anti-scripting, instant messager protection, anti-banners, anti-phishing, suspicious sites, network attacks, security analysis, informs you of security risk software requiring updates, even parental control, etc. Compared to already paying for all that vs a freebee, I think it leaves any free AV in the dust.
yeah, gotta love all those checkmarks on the kaspersky site! Just because you're using it doesn't mean you have to defend it to the death. By the way, the only feature there that is part of an AV would be the anti-virus scanner. those other features are part of other modules of kaspersky, not features of the AV product. the paid versions of those AVs that are released in free versions include most of those as well.
If you didn't want to paid AVG and Zonealarm, while I personally find them annoying, could still offer some good protection.
Zonealarm is a firewall, not a AV. and then you "recommend" AVG, which has stopped being recommended by most people as a freeware Anti-virus for quite some time.
If you do go for a free version, ensure it's just real! For example: Anti-virus Pro 2009 is a trojan downloader hiding as a anti-virus.
because, you know, Broni and Patio are CONSTANTLY telling people to download rogue software. ::)
Just be careful and ensure you get it from a trusted source like download.com.
Download.com is great because no matter which AV program you download from them they rate it #1 in internet security. I was just there paging through and it rated Norton 2010, Kaspersky, and a number of other programs, including "stopzilla" as the "#1 remover of Antivirus XP 2009" which I found strange since it's hard to have 4 #1 spots, and also, stopzilla is a pop-up blocker of questionable reputation itself. It's almost as if they are possibly being paid by the companies that these ads pertain to.
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My kaspersky is KIS 2010 ver 9.0.0.736 for windows ( 7 + vista + xp)
32 bit as my windows
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BC_Programmer - Ignored as he doesn't bother to read or help out... ps for a so-called "biased" review they actually have some good points about free AVs, the only thing they said and I meant to say rather than the word crappy is it's not overall protection. Of course I know ZoneAlarm is a firewall, the firewall is also highly needed - happens to be just as important than an anti-virus scanner! I've tested them a huge range of security software personally.
@@ - That version is the latest of Kaspersky and works fine on Windows 7, so long your not using the beta version. It's one of my favourites, it has self-protection and a repair feature. If the database does get corrupted or damaged it will just roll back - you can also do this manually under the Update Center. You can also go through Programs > Kaspersky Internet Security 2010 > Modify, Repair or Remove, if you believe the software itself or registry to be corrupted - select the repair option. However, it detects changes in itself and should of notified you.
I still believe it's not the software but because it's scanning away at your memory and triggering an area off.
A clean format of the OS should resolve any system issues if software/services conflicts or corruption. If you use other scanning software ensure it's set to manual scan and only one is automatic. You should make sure device drivers are compatable and up-to-date.
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BC_Programmer - Ignored as he doesn't bother to read or help out.
You have a strange definition of ignored if it includes responding to what you claim to have ignored.
Of course I know ZoneAlarm is a firewall, the firewall is also highly needed
perhaps. my point was you cannot compare a AV product with a Firewall- it's like comparing a spreadsheet application and a word processor. They are for different purposes.
happens to be just as important than an anti-virus scanner!
Not if you already have a hardware firewall.
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Azzaboi :)
You are suggesting that the problem is Hardware (Ram)
But I did have examined onset
In Windows 7. Program exists. When start-up > press the button F8 shows the computer Repair option within Windows Memory Diagnostic or press del during start-up
i make Memory Diagnostic : no problem
Is this enough
- I am a student first year Electronic Engineering. And of the first things we learn. When the device is designed to develop indicators showing the location of faults. Is there any software can locate the fault in the computer (I am not competent)
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I'm mearly suggesting that it might not be the anti-virus scanner, if not it would seem the problem has been fixed but just happen less offen more randomly as either it's scanning memory causing the issue or conflicting (disk intensive applications such as antivirus software will trigger it). Disabling this makes it harder to solve as they may be triggered in association with some other event.
I know Kaspersky Internet Security ver 9.0.0.736 is fully compatible with the offical version of Windows 7, as it was designed and released for it. Rather than replacing it completely, I believe using the repair option would be a better option.
Which leads me to believe it's hardware like the memory or motherboard, a conflict or incompatible drivers.
This Stop message is typically caused by incompatible or faulty hardware or software. IRQL stands for Interrupt Request Level. An IRQL "defines the hardware priority at which a processor operates at any given time".
It would be best to first check - a faulty device driver, system service, or firmware? In the worst case, failing or defective hardware. It doesn't have to be the memory, could be the hard drive, dying motherboards, or failing power supplies, etc.
If it started after updates, the problem could be caused by an system service, incompatible driver, virus scanner, or backup. I however don't think it's this at all, because you said you had the same problem with Windows XP?
Quite often, stop errors are associated with dud RAM. That includes main memory, video and CPU cache memory. I suggest you do a full test of all if you haven't already.
Since you have already ruled out the main memory as okay.
The error's parameter (hexadecimal) refers to a specific issue:
• Parameter 1 - An address that was referenced incorrectly.
• Parameter 2 - An IRQL that was required to access the memory.
• Parameter 3 - The type of access, where 0 is a read operation and 1 is a write operation.
• Parameter 4 - The address of the instruction that referenced memory in parameter 1.
0x000000D1 DRIVER_IRQL_NOT_LESS_OR_EQUAL
The system attempted to access pageable memory using a kernel process IRQL that was too high. Drivers that have used improper addresses typically cause this error.
0x0000000A IRQL_NOT_LESS_OR_EQUAL 0xA
Drivers are using improper memory addresses. Check for buggy device drivers.
If it was me...
Memory would be the first bet, you want to fully rule it out as it causes random problems -
1. Perform overall RAM Error Checking, maybe start with the boot tool: http://oca.microsoft.com/en/windiag.asp
Corrupt disks and viruses can cause all kinds of stop errors -
2. Perform Malware checking. This is more a safety check to do first. It also shows up corrupt or areas which need addressing, such as scanning file blah makes it suddenly crash.
3. Ensure your anti-virus scanner is working correctly, do a repair if needed. Don't remove it.
4. Malware like the Conflictor virus attempt to disable the anti-virus and creates crashes, Kaspersky has self-protection, but Windows Defender, security websites, etc will be blocked. It stays in a breeding till the 1st April, if you started having problems around that time it might be something to be aware of. It won't let you install any protection and will attempt to disable what you have.
5. Perform disk error checking. Your Windows page file might be corrupting.
Hiberation is a issue with everything Microsoft, this happens when you have a smart motherboard BIOS which also has power saving features and they both attempt to hiberate devices together:
6. Disable both power management on Windows and in your BIOS to check.
Conflicts between other devices/services -
7. Does it happen when you plug in a device, Kaspersky will come along and scan, it triggers the USB port.
8. Check for conflicting services, like two scanners running in background at the same time.
Buggy device drivers -
9. Incompatible device drivers need replacing.
10. Ensure drivers and your BIOS are the latest versions. The BIOS is important as it supports later hardware.
Overheating damage
11. If you are over-clocking your motherboard or graphic card, disable it for now.
Graphic cards
12. Try updating or downgrading your graphic card drivers or just using a standard Microsoft VGA driver for testing. You can also get bench/stable testing tools for the graphic card.
Hardware
13. Check Motherboard and hard drives for faults.
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One more thing, to clear up...
Your reports are saying:
Kaspersky Anti-Virus is just reading the address. (Parameter 3 : 0x00000000)
Hardware Abstraction Layer DLL is writing the address. (Parameter 3 : 0x00000001)
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I returned temporarily to thank Azzaboi & Broni
Blue screen does not appear after the work of repair of the anti-virus and there was a problem to activate of copy. As I told the company (Kasparsky) and agreed
thank u