Computer Hope

Software => Internet browsers => Topic started by: mxs8770 on July 18, 2005, 08:09:16 PM

Title: cant access internet
Post by: mxs8770 on July 18, 2005, 08:09:16 PM
hey guys i cant access the internet thru my desktop or any other way but thru my control panel and click on technical support.

what happend is that i was downloading some software from reviews and free downloads web site. and my anit-viruse  popped up with a warning saying that new software was being installed or that i was getting a viruse, i didnt really know what i was doing and i pressed the button that said "clean"  and then it dissappear, so i realized i made a mistake so i went to download it again and thats when i realized that i couldnt log in. what do i do now ???? please help me!!! pretty please
Title: Re: cant access internet
Post by: Fed on July 18, 2005, 09:32:31 PM
Can you start in safe mode + networking then
http://www.pandasoftware.com/activescan/com/activescan_principal.htm
Title: Re: cant access internet
Post by: Miriam on July 21, 2005, 02:16:00 AM
well i logged into my computer in safe mode but it still didnt work. i went to search for it and it says "Program not found" what do i do now?
Title: Re: cant access internet
Post by: mxs8770 on July 21, 2005, 02:19:53 AM
ohhh yeah and i did scan it for everything and i still cant access it
Title: Re: cant access internet
Post by: Raptor on July 21, 2005, 05:36:29 AM
You should try installing the following programs if you have not allready:

Virus scanners
AVG Free (http://free.grisoft.com/doc/1)
-- Anti virus scanner


Anti spy/malware
Microsoft Antispyware (http://www.microsoft.com/downloads/details.aspx?FamilyID=321cd7a2-6a57-4c57-a8bd-dbf62eda9671&displaylang=en)
-- Anti spyware scanner. Windows XP Home and Professional only.
Spybot Search & Destroy (http://www.safer-networking.org/en/mirrors/index.html)
-- Anti spyware scanner
Adaware SE Personal (http://www.lavasoftusa.com/software/adaware/)
-- Anti spyware scanner

Firewalls
Using only one firewall is advised. Dual firewalls may cause problems.
Using a hardware firewall and a software firewall is even more adviced.

ZoneAlarm Free (http://www.zonelabs.com/store/content/company/products/znalm/freeDownload.jsp)
-- Free firewall - more user friendly
Sygate Personal (http://smb.sygate.com/products/spf_standard.htm)
-- Free firewall - more configuration options

Removal tools
The following files are not substitutes for the ones described above.
They are either diagnostic tools or removal tools for malware of a certain kind


HijackThis (http://www.merijn.org/files/hijackthis.zip)
-- Manual malware remover. Post the HijackThis log generated only if requested!
McAfee Stinger (http://vil.nai.com/vil/stinger/)
-- Virus removal tool. No substitute for a fully functional virus scanner!
CWshredder (http://www.intermute.com/spysubtract/cwshredder_download.html)
-- CoolWebSearch removal tool. Widely known and persistant Hijacker.

But before doing so,

select last good known configuration from the same list you select safe mode from.
Title: Re: cant access internet
Post by: Miriam on July 22, 2005, 02:10:20 AM
o.k. i got all that on my comp. its clean from evrything, i went into last good configuration and i still get the same " Windows cannot find blank.exe" why did i seem to loose my ie? just cause i downloaded some anti virus, that at the end the software just didnt downloaded "SUCKS"


"plase help me you guys! my husband want to throw out the comp. i want to think that its still good, but all this problems, argh! i think im about to let him throw it out!"
Title: Re: cant access internet
Post by: Raptor on July 22, 2005, 11:40:27 AM
There is nothing wrong with the computer hardware wise.

It is all software wise, but nothing a good reformat won't cure!

However, you may wish trying to repair (http://www.microsoft.com/windowsxp/using/helpandsupport/learnmore/tips/doug92.mspx) Windows XP first.
Title: Re: cant access internet
Post by: Fed on July 22, 2005, 09:09:45 PM
Quote
o.k. i got all that on my comp. its clean from evrything,

Did you scan in safe mode with restore disabled?
What OS are you using?
Title: Re: cant access internet
Post by: Miriam on July 25, 2005, 11:54:16 PM
im using Windows Me and yes i did scan in safe mode, now what?
Title: Re: cant access internet
Post by: Fed on July 26, 2005, 12:17:08 AM
Quote
Did you scan in safe mode with restore disabled?