Computer Hope

Software => Computer viruses and spyware => Virus and spyware removal => Topic started by: wwefan365 on June 13, 2010, 11:23:58 PM

Title: VIRUS Please help
Post by: wwefan365 on June 13, 2010, 11:23:58 PM
I got a message saying that I had a virus and the only way to delete it was to buy some software that i had never heard of. I decided to ignore it thinking that it was a scam and i restarted my computer. When my computer comes back on i no longer have any threats and everything seemed to be working fine. I go to AOL thats working, than to Firefox  which is also working. I finally go to internet explorer and it says that i am not connected to the internet. I restart and try again and the same thing is happening. iTunes is also not connecting to the internet. Does anybody know what this is and how i can fix this. I am really bad when it comes to computers so if i do not have certain information that you need to know please inform me and i will get it. Thank you for your time.
Title: Re: VIRUS Please help
Post by: Dr Jay on June 14, 2010, 12:46:44 AM
Hello, and welcome to Computer Hope.

Please note the following information about the malware forum:

Please visit this webpage for a tutorial on downloading and running ComboFix:

http://www.bleepingcomputer.com/combofix/how-to-use-combofix

See the area: Using ComboFix, and when done, post the log back here.