Computer Hope
Software => Internet browsers => Topic started by: wrm on July 19, 2005, 07:49:07 PM
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Internet explorer will not connect, tried all troubleshooting nothing works
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Operating system? Internet Service provider? have you scanned for viruses and Spyware?
[glb]Flame[/glb]
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Same problem here. I am running Internet Explorer 6.0 updated version SP2. Internet provider is saber.net , dial up . I read"MSN Home can't find Server or DNS Error"
Outlcok Express doesn't connect either, dial up connection is running.
Thanks for any helpful input.
Uta
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You need to configure your computer for Internet access. Obtain these instructions from the ISP, as they differ per provider.
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???
I corrected all TCP/IP settings. found AOD folder under adv. settings "Wins", containing file, Trainer.PPK. Moved folder and file in recycling bin, still no connection to server. ;D
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Perhaps the server is down. Contact the administrator.
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Open a dos prompt, type ping www.computerhope.com
and hit enter to make sure you're connected.
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http://help.safepages.com/setup/winxp/
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If you ISP has a Help Desk you should call them they will be able to help you setup your internet connection.
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thanks,
1. server not down, use my laptop
2. typed in ping www.computerhope.com, was conncected for 1hr, what now? ???
3. worked with ISP people for hrs. :(
4. will enter http://help.safepages.com/set up/winxp/ in my laptop and see....
many thanks for all input :)
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typed in ping www.computerhope.com, was conncected for 1hr,
I'm not sure what you mean by this?
Did you sit there and watch an unmoving ping screen for an hour? :D
Did your ping command return packets like this?
C:\WINNT\system32>ping www.computerhope.com
Pinging computerhope.com [204.228.150.3] with 32 bytes of data:
Reply from 204.228.150.3: bytes=32 time=330ms TTL=47
Reply from 204.228.150.3: bytes=32 time=330ms TTL=47
Reply from 204.228.150.3: bytes=32 time=324ms TTL=47
Reply from 204.228.150.3: bytes=32 time=324ms TTL=47
Ping statistics for 204.228.150.3:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 324ms, Maximum = 330ms, Average = 327ms
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Yes, ping command returned things like that. I don't know what to do with this . :-[
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That means that you have a connection with the Internet and that your DNS server is functioning correctly.
Scan for viruses, spyware and trojan horses. Reset all Internet connection settings to default.
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Run McAfee virus scan-negative
Don't know how to check for worms andTrojan Horses.
Have reset default settings for Internet Explorer.
When my problem started I run virus check. I had 2 potentially unwanted prgrs in the system.
"Pup name Adware -Websearch C:\system volume information\restore...
McAfee deleted these files.
thanks for all the precious help. :)
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I also wrote down Adware Websearch Dialer-112.
I don't know if this is relevant.
Sometimes I ge the message:
Outlock Express could not bestarted another instance is still running on your computer"
In this case I hit 'end program 'and a window appears asking if Iwant to abort running download. I hit yes and been able to shut down computer. On
Sabernet window , no bytes are received in those instants.
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Virus scanners
AVG Free (http://free.grisoft.com/doc/1)
-- Anti virus scanner
Anti spy/malware
Microsoft Antispyware (http://www.microsoft.com/downloads/details.aspx?FamilyID=321cd7a2-6a57-4c57-a8bd-dbf62eda9671&displaylang=en)
-- Anti spyware scanner. Windows XP Home and Professional only.
Spybot Search & Destroy (http://www.safer-networking.org/en/mirrors/index.html)
-- Anti spyware scanner
Adaware SE Personal (http://www.lavasoftusa.com/software/adaware/)
-- Anti spyware scanner
Firewalls
Using only one firewall is advised. Dual firewalls may cause problems.
Using a hardware firewall and a software firewall is even more adviced.
ZoneAlarm Free (http://www.zonelabs.com/store/content/company/products/znalm/freeDownload.jsp)
-- Free firewall - more user friendly
Sygate Personal (http://smb.sygate.com/products/spf_standard.htm)
-- Free firewall - more configuration options
Removal tools
The following files are not substitutes for the ones described above.
They are either diagnostic tools or removal tools for malware of a certain kind
HijackThis (http://www.merijn.org/files/hijackthis.zip)
-- Manual malware remover. Post the HijackThis log generated only if requested!
McAfee Stinger (http://vil.nai.com/vil/stinger/)
-- Virus removal tool. No substitute for a fully functional virus scanner!
CWshredder (http://www.intermute.com/spysubtract/cwshredder_download.html)
-- CoolWebSearch removal tool. Widely known and persistant Hijacker.
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Thanks for the input on spyware programs. If I could connect to Internet Explorer, I would be happy to download the stuff. ::)
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http://support.microsoft.com/?kbid=318378
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Disable system restore, re-start in safe mode with networking. Go to http://www.pandasoftware.com/activescan/ for a free scan.
Follow Raptor's links and run multiple scans.
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Thanks will work on it....... :-/
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I know how to start in safe mode , but what do you mean "with networking"?
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If you hit F8 while booting you will see an option to start in safe mode with networking.
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Now I have a keyboard failure......after choosing -with networking.-
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So it works in safe mode but not in safe mode with networking ???
Try it again.
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I read "keyboard failure" on black screen when starting the computer. When -with networking appears-, I can move the arrow key to highlight -with networking-.
After, cursor doesn't move.
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So you use the curser keys to go down & highlight
safe mode with networking then the computer locks up?
If this is not the case try re-posting the result in English.
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sorry, I use the up and down keys to highlight .
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.........and then what happens? ::) :)
Edit: Is this you Flame?
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.........and then what happens? ::) :)
Edit: Is this you Flame?
ROTFLMAO..........
Cheers
dl65 ::)
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Hi , I am not Flame.
after highlighting with networking, the Welcome screen comes up and I can't type in my passwork.
uta
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Because you are posting here I assume you have access to the internet, download & run Raptor's programs, (on the bad computer) especially cwshedder.
(In safe mode only)