Computer Hope

Software => Computer viruses and spyware => Virus and spyware removal => Topic started by: mattp on June 22, 2010, 01:15:58 PM

Title: Unable to access the internet and very slow response times
Post by: mattp on June 22, 2010, 01:15:58 PM
Over the past week my laptop has started to have problems accessing the internet. It seems to connect okay but has issues opening a browser and subsequently connecting to any websites.

Here are the logs requested - can anyone offer me any advice??

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 06/21/2010 at 08:17 PM

Application Version : 4.39.1002

Core Rules Database Version : 5097
Trace Rules Database Version: 2909

Scan type       : Complete Scan
Total Scan Time : 00:36:12

Memory items scanned      : 588
Memory threats detected   : 0
Registry items scanned    : 7132
Registry threats detected : 0
File items scanned        : 153449
File threats detected     : 6

Adware.Flash Tracking Cookie
   C:\Users\laptop\AppData\Roaming\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\246QARM6\S0.2MDN.NET

Adware.Tracking Cookie
   s0.2mdn.net [ C:\Users\laptop\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\246QARM6 ]
   C:\Users\laptop\AppData\Roaming\Microsoft\Windows\Cookies\Low\[email protected][1].txt
   C:\Users\laptop\AppData\Roaming\Microsoft\Windows\Cookies\Low\[email protected][1].txt
   C:\Users\laptop\AppData\Roaming\Microsoft\Windows\Cookies\Low\[email protected][2].txt
   C:\Users\laptop\AppData\Roaming\Microsoft\Windows\Cookies\Low\[email protected][1].txt

--------------------------------------------------------------------


Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4052

Windows 6.0.6001 Service Pack 1
Internet Explorer 8.0.6001.18865

21/06/2010 20:50:49
mbam-log-2010-06-21 (20-50-49).txt

Scan type: Quick scan
Objects scanned: 117151
Time elapsed: 4 minute(s), 14 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

-----------------------

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 20:03:30, on 22/06/2010
Platform: Windows Vista SP1 (WinNT 6.00.1905)
MSIE: Internet Explorer v8.00 (8.00.6001.18865)
Boot mode: Normal

Running processes:
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\System32\rundll32.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\HP\QuickPlay\QPService.exe
C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QLBCTRL.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\HP\HP Software Update\hpwuSchd2.exe
C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\AVG\AVG9\avgtray.exe
C:\Program Files\Common Files\LightScribe\LightScribeControlPanel.exe
C:\Windows\System32\mobsync.exe
C:\Program Files\Hewlett-Packard\HP wireless Assistant\WiFiMsg.EXE
C:\Program Files\Hewlett-Packard\Shared\HpqToaster.exe
C:\Program Files\3 Mobile Broadband\3Connect\AutoUpdateSrv.exe
C:\Program Files\3 Mobile Broadband\3Connect\WilogApp.exe
C:\Program Files\AVG\AVG9\avgui.exe
C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
c:\program files\aol\aol toolbar 5.0\AolTbServer.exe
C:\Windows\system32\wuauclt.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_gb&c=91&bd=Presario&pf=cnnb
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_gb&c=91&bd=Presario&pf=cnnb
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_gb&c=91&bd=Presario&pf=cnnb
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
O1 - Hosts: ::1 localhost
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG9\avgssie.dll
O2 - BHO: AOL Toolbar BHO - {7C554162-8CB7-45A4-B8F4-8EA1C75885F9} - C:\Program Files\AOL\AOL Toolbar 5.0\aoltb.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.2.4204.1700\swg.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O3 - Toolbar: AOL Toolbar - {DE9C389F-3316-41A7-809B-AA305ED9D922} - C:\Program Files\AOL\AOL Toolbar 5.0\aoltb.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\Windows\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\Windows\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [QPService] "C:\Program Files\HP\QuickPlay\QPService.exe"
O4 - HKLM\..\Run: [UpdateLBPShortCut] "C:\Program Files\CyberLink\LabelPrint\MUITransfer\MUIStartMenu.exe" "C:\Program Files\CyberLink\LabelPrint" UpdateWithCreateOnce "Software\CyberLink\LabelPrint\2.5"
O4 - HKLM\..\Run: [UpdatePSTShortCut] "C:\Program Files\CyberLink\DVD Suite\MUITransfer\MUIStartMenu.exe" "C:\Program Files\CyberLink\DVD Suite" UpdateWithCreateOnce "Software\CyberLink\PowerStarter"
O4 - HKLM\..\Run: [UCam_Menu] "C:\Program Files\CyberLink\YouCam\MUITransfer\MUIStartMenu.exe" "C:\Program Files\CyberLink\YouCam" update "Software\CyberLink\YouCam\2.0"
O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
O4 - HKLM\..\Run: [QlbCtrl.exe] C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe /Start
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [UpdateP2GoShortCut] "C:\Program Files\CyberLink\Power2Go\MUITransfer\MUIStartMenu.exe" "C:\Program Files\CyberLink\Power2Go" UpdateWithCreateOnce "SOFTWARE\CyberLink\Power2Go\6.0"
O4 - HKLM\..\Run: [UpdatePDIRShortCut] "C:\Program Files\CyberLink\PowerDirector\MUITransfer\MUIStartMenu.exe" "C:\Program Files\CyberLink\PowerDirector" UpdateWithCreateOnce "SOFTWARE\CyberLink\PowerDirector\7.0"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
O4 - HKLM\..\Run: [HP Health Check Scheduler] c:\Program Files\Hewlett-Packard\HP Health Check\HPHC_Scheduler.exe
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [hpWirelessAssistant] C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [AVG9_TRAY] C:\PROGRA~1\AVG\AVG9\avgtray.exe
O4 - HKCU\..\Run: [lightScribe Control Panel] C:\Program Files\Common Files\LightScribe\LightScribeControlPanel.exe -hidden
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O8 - Extra context menu item: &AOL Toolbar Search - C:\ProgramData\AOL\ieToolbar\resources\en-GB\local\search.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office12\EXCEL.EXE/3000
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\Office12\REFIEBAR.DLL
O13 - Gopher Prefix:
O17 - HKLM\System\CCS\Services\Tcpip\..\{73EE080C-CB95-4D6C-9473-75054A237F6A}: NameServer = 217.171.132.1 217.171.135.1
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG9\avgpp.dll
O20 - AppInit_DLLs: avgrsstx.dll
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: AVG Free E-mail Scanner (avg9emc) - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG9\avgemc.exe
O23 - Service: AVG Free WatchDog (avg9wd) - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG9\avgwdsvc.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Com4QLBEx - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\Com4QLBEx.exe
O23 - Service: GameConsoleService - WildTangent, Inc. - C:\Program Files\HP Games\My HP Game Console\GameConsoleService.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: HP Health Check Service - Hewlett-Packard - c:\Program Files\Hewlett-Packard\HP Health Check\hphc_service.exe
O23 - Service: hpqwmiex - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: NVIDIA Display Driver Service (nvsvc) - NVIDIA Corporation - C:\Windows\system32\nvvsvc.exe
O23 - Service: Recovery Service for Windows - Unknown owner - C:\Program Files\SMINST\BLService.exe
O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files\CyberLink\Shared files\RichVideo.exe
O23 - Service: XAudioService - Conexant Systems, Inc. - C:\Windows\system32\DRIVERS\xaudio.exe

--
End of file - 8947 bytes
Title: Re: Unable to access the internet and very slow response times
Post by: Dr Jay on June 22, 2010, 09:00:15 PM
Hello, and welcome to Computer Hope.

Please note the following information about the malware forum:

Please visit this webpage for a tutorial on downloading and running ComboFix:

http://www.bleepingcomputer.com/combofix/how-to-use-combofix

See the area: Using ComboFix, and when done, post the log back here.
Title: Re: Unable to access the internet and very slow response times
Post by: mattp on June 24, 2010, 02:42:55 PM
Thanks for getting back to me. Here's the log as requested:

ComboFix 10-06-22.03 - laptop 23/06/2010  14:08:39.1.1 - x86
Microsoft® Windows Vista™ Home Basic   6.0.6001.1.1252.44.1033.18.2814.1838 [GMT 1:00]
Running from: c:\users\laptop\Desktop\ComboFix.exe
SP: SUPERAntiSpyware *disabled* (Updated) {222A897C-5018-402e-943F-7E7AC8560DA7}
SP: Windows Defender *enabled* (Updated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46}
.

(((((((((((((((((((((((((   Files Created from 2010-05-23 to 2010-06-23  )))))))))))))))))))))))))))))))
.

2010-06-21 22:52 . 2010-06-21 22:52   12464   ----a-w-   c:\windows\system32\avgrsstx.dll
2010-06-21 22:52 . 2010-06-22 19:10   242896   ----a-w-   c:\windows\system32\drivers\avgtdix.sys
2010-06-21 22:52 . 2010-06-21 22:52   216200   ----a-w-   c:\windows\system32\drivers\avgldx86.sys
2010-06-21 22:52 . 2010-06-22 19:10   29584   ----a-w-   c:\windows\system32\drivers\avgmfx86.sys
2010-06-21 22:52 . 2010-06-22 19:05   --------   d-----w-   c:\windows\system32\drivers\Avg
2010-06-21 22:49 . 2010-06-21 22:49   --------   d-----w-   c:\programdata\avg9
2010-06-21 20:52 . 2010-06-21 20:52   --------   d-----w-   c:\program files\Trend Micro
2010-06-21 20:22 . 2010-06-21 20:22   --------   d-----w-   c:\program files\TrendMicro
2010-06-21 20:13 . 2010-06-21 20:13   411368   ----a-w-   c:\windows\system32\deployJava1.dll
2010-06-21 19:39 . 2010-06-21 19:39   --------   d-----w-   c:\users\laptop\AppData\Roaming\Malwarebytes
2010-06-21 19:39 . 2010-04-29 14:39   38224   ----a-w-   c:\windows\system32\drivers\mbamswissarmy.sys
2010-06-21 19:39 . 2010-06-21 19:39   --------   d-----w-   c:\program files\Malwarebytes' Anti-Malware
2010-06-21 19:39 . 2010-06-21 19:39   --------   d-----w-   c:\programdata\Malwarebytes
2010-06-21 19:39 . 2010-04-29 14:39   20952   ----a-w-   c:\windows\system32\drivers\mbam.sys
2010-06-21 19:20 . 2010-06-21 19:20   63488   ----a-w-   c:\users\laptop\AppData\Roaming\SUPERAntiSpyware.com\SUPERAntiSpyware\SDDLLS\SD10006.dll
2010-06-21 19:20 . 2010-06-21 19:20   52224   ----a-w-   c:\users\laptop\AppData\Roaming\SUPERAntiSpyware.com\SUPERAntiSpyware\SDDLLS\SD10005.dll
2010-06-21 19:20 . 2010-06-21 19:20   117760   ----a-w-   c:\users\laptop\AppData\Roaming\SUPERAntiSpyware.com\SUPERAntiSpyware\SDDLLS\UIREPAIR.DLL
2010-06-21 18:28 . 2010-06-21 18:28   --------   d-----w-   c:\users\laptop\AppData\Roaming\SUPERAntiSpyware.com
2010-06-21 18:28 . 2010-06-21 18:28   --------   d-----w-   c:\programdata\SUPERAntiSpyware.com
2010-06-21 18:28 . 2010-06-21 18:28   --------   d-----w-   c:\program files\SUPERAntiSpyware
2010-06-21 18:22 . 2010-06-21 18:22   --------   d-----w-   c:\program files\CCleaner
2010-06-20 14:57 . 2010-06-20 14:57   --------   d-----w-   c:\users\laptop\AppData\Roaming\Birdstep Technology
2010-06-20 14:56 . 2009-02-17 19:38   112128   ----a-w-   c:\windows\system32\drivers\ewusbnet.sys
2010-06-20 14:56 . 2008-12-30 10:57   103040   ----a-w-   c:\windows\system32\drivers\ewusbfake.sys
2010-06-20 14:56 . 2008-12-13 10:27   102784   ----a-w-   c:\windows\system32\drivers\ewusbmdm.sys
2010-06-20 14:56 . 2008-04-14 08:36   621056   ----a-w-   c:\windows\system32\drivers\mod7700.sys
2010-06-20 14:56 . 2007-08-09 03:06   23424   ----a-w-   c:\windows\system32\drivers\ewdcsc.sys
2010-06-20 14:54 . 2010-06-20 14:54   --------   d-----w-   c:\program files\3 Mobile Broadband
2010-06-19 20:20 . 2010-06-19 20:20   --------   d-----w-   c:\users\laptop\AppData\Roaming\Birdstep Technology(69)
2010-06-19 20:18 . 2010-06-19 20:18   --------   d-----w-   c:\program files\Huawei Modems(19)
2010-06-19 20:17 . 2010-06-19 20:17   --------   d-----w-   c:\program files\3 Mobile Broadband(12)
2010-06-12 19:54 . 2010-06-12 20:39   --------   d-----w-   c:\users\laptop\Tracing

.
((((((((((((((((((((((((((((((((((((((((   Find3M Report   ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2010-06-22 19:33 . 2009-08-24 16:55   12   ----a-w-   c:\windows\bthservsdp.dat
2010-06-21 20:14 . 2008-10-25 18:07   --------   d-----w-   c:\program files\Common Files\Java
2010-06-21 20:13 . 2008-10-25 18:07   --------   d-----w-   c:\program files\Java
2010-06-20 20:44 . 2009-09-13 21:20   --------   d-----w-   c:\program files\Google
2010-06-20 14:55 . 2010-02-28 14:04   --------   d-----w-   c:\program files\Huawei Modems
2010-06-20 14:55 . 2010-02-28 14:04   70667   ----a-w-   c:\windows\Huawei ModemsUninstall.exe
2010-06-20 14:54 . 2008-10-25 16:46   --------   d--h--w-   c:\program files\InstallShield Installation Information
2010-06-20 14:45 . 2010-02-27 13:23   --------   d-----w-   c:\programdata\Birdstep Technology
2010-06-20 14:40 . 2009-07-17 19:13   75264   ----a-w-   c:\users\laptop\AppData\Local\GDIPFONTCACHEV1.DAT
2010-06-20 14:35 . 2010-01-01 21:06   --------   d-----w-   c:\program files\Microsoft Silverlight
2010-06-20 14:16 . 2009-07-18 11:28   63174   ----a-w-   c:\programdata\nvModes.dat
2010-06-19 22:01 . 2009-03-12 15:43   --------   d-----w-   c:\programdata\NVIDIA
2010-05-21 13:14 . 2009-11-11 21:29   221568   ------w-   c:\windows\system32\MpSigStub.exe
2008-10-25 17:09 . 2008-10-25 16:56   8192   --sha-w-   c:\windows\Users\Default\NTUSER.DAT
.

(((((((((((((((((((((((((((((((((((((   Reg Loading Points   ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"LightScribe Control Panel"="c:\program files\Common Files\LightScribe\LightScribeControlPanel.exe" [2008-06-09 2363392]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"NvCplDaemon"="c:\windows\system32\NvCpl.dll" [2008-07-11 13543968]
"NvMediaCenter"="c:\windows\system32\NvMcTray.dll" [2008-07-11 92704]
"SynTPEnh"="c:\program files\Synaptics\SynTP\SynTPEnh.exe" [2008-04-17 1049896]
"QPService"="c:\program files\HP\QuickPlay\QPService.exe" [2008-09-24 468264]
"UpdateLBPShortCut"="c:\program files\CyberLink\LabelPrint\MUITransfer\MUIStartMenu.exe" [2008-06-14 210216]
"UpdatePSTShortCut"="c:\program files\CyberLink\DVD Suite\MUITransfer\MUIStartMenu.exe" [2008-10-07 210216]
"UCam_Menu"="c:\program files\CyberLink\YouCam\MUITransfer\MUIStartMenu.exe" [2007-12-24 222504]
"Windows Defender"="c:\program files\Windows Defender\MSASCui.exe" [2008-01-21 1008184]
"QlbCtrl.exe"="c:\program files\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe" [2008-08-01 202032]
"Adobe Reader Speed Launcher"="c:\program files\Adobe\Reader 9.0\Reader\Reader_sl.exe" [2008-06-12 34672]
"UpdateP2GoShortCut"="c:\program files\CyberLink\Power2Go\MUITransfer\MUIStartMenu.exe" [2008-06-14 210216]
"UpdatePDIRShortCut"="c:\program files\CyberLink\PowerDirector\MUITransfer\MUIStartMenu.exe" [2008-06-14 210216]
"SunJavaUpdateSched"="c:\program files\Common Files\Java\Java Update\jusched.exe" [2010-02-18 248040]
"HP Health Check Scheduler"="c:\program files\Hewlett-Packard\HP Health Check\HPHC_Scheduler.exe" [2008-10-09 75008]
"HP Software Update"="c:\program files\Hp\HP Software Update\HPWuSchd2.exe" [2007-05-08 54840]
"hpWirelessAssistant"="c:\program files\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe" [2008-04-15 488752]
"QuickTime Task"="c:\program files\QuickTime\QTTask.exe" [2009-09-05 417792]
"iTunesHelper"="c:\program files\iTunes\iTunesHelper.exe" [2009-09-21 305440]
"AVG9_TRAY"="c:\progra~1\AVG\AVG9\avgtray.exe" [2010-06-22 2065248]

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
"EnableUIADesktopToggle"= 0 (0x0)

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\windows]
"AppInit_DLLs"=c:\windows\System32\avgrsstx.dll

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\Wdf01000.sys]
@="Driver"

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\WinDefend]
@="Service"

S1 AvgLdx86;AVG Free AVI Loader Driver x86;c:\windows\system32\Drivers\avgldx86.sys [2010-06-21 216200]
S1 AvgTdiX;AVG Free Network Redirector;c:\windows\system32\Drivers\avgtdix.sys [2010-06-22 242896]
S1 SASDIFSV;SASDIFSV;c:\program files\SUPERAntiSpyware\SASDIFSV.SYS [2010-02-17 12872]
S1 SASKUTIL;SASKUTIL;c:\program files\SUPERAntiSpyware\SASKUTIL.SYS [2010-05-10 67656]
S2 avg9emc;AVG Free E-mail Scanner;c:\program files\AVG\AVG9\avgemc.exe [2010-06-21 916760]
S2 avg9wd;AVG Free WatchDog;c:\program files\AVG\AVG9\avgwdsvc.exe [2010-06-21 308064]
S2 ezSharedSvc;Easybits Shared Services for Windows;c:\windows\system32\svchost.exe [2008-01-21 21504]
S2 Recovery Service for Windows;Recovery Service for Windows;c:\program files\SMINST\BLService.exe [2008-10-06 365952]
S3 Com4QLBEx;Com4QLBEx;c:\program files\Hewlett-Packard\HP Quick Launch Buttons\Com4QLBEx.exe [2008-04-03 193840]
S3 hwusbfake;Huawei DataCard USB Fake;c:\windows\system32\DRIVERS\ewusbfake.sys [2008-12-30 103040]
S3 NVHDA;Service for NVIDIA High Definition Audio Driver;c:\windows\system32\drivers\nvhda32v.sys [2008-05-09 43040]


[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\svchost]
LocalServiceNoNetwork   REG_MULTI_SZ      PLA DPS BFE mpssvc
bthsvcs   REG_MULTI_SZ      BthServ

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Svchost  - NetSvcs
ezSharedSvc

[HKEY_LOCAL_MACHINE\software\microsoft\active setup\installed components\{10880D85-AAD9-4558-ABDC-2AB1552D831F}]
2008-06-09 17:14   451872   ----a-w-   c:\program files\Common Files\LightScribe\LSRunOnce.exe
.
Contents of the 'Scheduled Tasks' folder

2010-06-23 c:\windows\Tasks\Google Software Updater.job
- c:\program files\Google\Common\Google Updater\GoogleUpdaterService.exe [2009-09-13 21:20]
.
.
------- Supplementary Scan -------
.
uStart Page = hxxp://www.google.co.uk/
mStart Page = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_gb&c=91&bd=Presario&pf=cnnb
IE: &AOL Toolbar Search - c:\programdata\AOL\ieToolbar\resources\en-GB\local\search.html
IE: E&xport to Microsoft Excel - c:\progra~1\MICROS~3\Office12\EXCEL.EXE/3000
.
- - - - ORPHANS REMOVED - - - -

WebBrowser-{CCC7A320-B3CA-4199-B1A6-9F516DD69829} - (no file)



**************************************************************************

catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2010-06-23 14:17
Windows 6.0.6001 Service Pack 1 NTFS

scanning hidden processes ... 

scanning hidden autostart entries ...

scanning hidden files ... 

scan completed successfully
hidden files: 0

**************************************************************************
.
--------------------- LOCKED REGISTRY KEYS ---------------------

[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Class\{4D36E96D-E325-11CE-BFC1-08002BE10318}\0000\AllUserSettings]
@Denied: (A) (Users)
@Denied: (A) (Everyone)
@Allowed: (B 1 2 3 4 5) (S-1-5-20)
"BlindDial"=dword:00000000

[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Class\{4D36E96D-E325-11CE-BFC1-08002BE10318}\0001\AllUserSettings]
@Denied: (A) (Users)
@Denied: (A) (Everyone)
@Allowed: (B 1 2 3 4 5) (S-1-5-20)
"BlindDial"=dword:00000000

[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Class\{4D36E96D-E325-11CE-BFC1-08002BE10318}\0002\AllUserSettings]
@Denied: (A) (Users)
@Denied: (A) (Everyone)
@Allowed: (B 1 2 3 4 5) (S-1-5-20)
"BlindDial"=dword:00000000

[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Class\{4D36E96D-E325-11CE-BFC1-08002BE10318}\0003\AllUserSettings]
@Denied: (A) (Users)
@Denied: (A) (Everyone)
@Allowed: (B 1 2 3 4 5) (S-1-5-20)
"BlindDial"=dword:00000000
.
Completion time: 2010-06-23  14:20:52
ComboFix-quarantined-files.txt  2010-06-23 13:20

Pre-Run: 107,157,884,928 bytes free
Post-Run: 107,095,113,728 bytes free

- - End Of File - - 1066C404D85255BC9A9E5A9C83539AB2
Title: Re: Unable to access the internet and very slow response times
Post by: Dr Jay on June 24, 2010, 02:52:07 PM
(http://www.malwarebytes.org/forums/style_images/1/bf_new.gif) Please download Malwarebytes Anti-Malware from Malwarebytes.org (http://www.malwarebytes.org/mbam/program/mbam-setup.exe).
Alternate link: BleepingComputer.com (http://download.bleepingcomputer.com/malwarebytes/mbam-setup.exe).
(Note: if you already have the program installed, just follow the directions. No need to re-download or re-install!)

Double Click mbam-setup.exe to install the application.

(Note: if you already have the program installed, open Malwarebytes from the Start Menu or Desktop shortcut, click the Update tab, and click Check for Updates, before doing the scan as instructed below!)
Title: Re: Unable to access the internet and very slow response times
Post by: mattp on June 24, 2010, 05:02:10 PM
As requested:

Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4235

Windows 6.0.6001 Service Pack 1
Internet Explorer 8.0.6001.18865

25/06/2010 00:00:20
mbam-log-2010-06-25 (00-00-20).txt

Scan type: Full scan (C:\|D:\|)
Objects scanned: 277122
Time elapsed: 1 hour(s), 20 minute(s), 52 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)
Title: Re: Unable to access the internet and very slow response times
Post by: Dr Jay on June 24, 2010, 10:44:15 PM
Please run a free online scan with the ESET Online Scanner (http://www.eset.com/onlinescan/)
Title: Re: Unable to access the internet and very slow response times
Post by: mattp on July 01, 2010, 04:35:51 PM
This is all the log seemed to produce:

[email protected] as CAB hook log:
OnlineScanner.ocx - registred OK

Have I looked in the wrong place or done something wrong?

When I started the laptop my AVG started one of it's automatic scans and seemed to find the following, could this be a problem? I stopped the scan so it didn't interfere with the ESET one:

"Infection";"Virus found Win32/Heur";"C:\Windows\System32\wbem\fastprox.dll";"";"01/07/2010, 22:21:02"
Title: Re: Unable to access the internet and very slow response times
Post by: Dr Jay on July 01, 2010, 09:59:36 PM
Please do a scan with Kaspersky Online Scanner (http://www.kaspersky.com/kos/eng/partner/default/kavwebscan.html)

Click on the Accept button and install any components it needs.
Title: Re: Unable to access the internet and very slow response times
Post by: mattp on July 03, 2010, 03:00:37 AM
As requested:

--------------------------------------------------------------------------------
KASPERSKY ONLINE SCANNER 7.0: scan report
 Saturday, July 3, 2010
 Operating system: Microsoft Windows Vista Home Basic Edition, 32-bit Service Pack 1 (build 6001)
 Kaspersky Online Scanner version: 7.0.26.13
 Last database update: Friday, July 02, 2010 15:19:16
 Records in database: 4259887
--------------------------------------------------------------------------------

Scan settings:
   scan using the following database: extended
   Scan archives: yes
   Scan e-mail databases: yes

Scan area - My Computer:
   C:\
   D:\
   E:\
   F:\
   G:\

Scan statistics:
   Objects scanned: 161311
   Threats found: 0
   Infected objects found: 0
   Suspicious objects found: 0
   Scan duration: 03:00:49

No threats found. Scanned area is clean.

Selected area has been scanned.
Title: Re: Unable to access the internet and very slow response times
Post by: Dr Jay on July 03, 2010, 11:24:41 AM
If there are no more issues, then it is time to clean up.

To manually create a new Restore PointNow we can purge the infected ones
You are now done

To remove all of the tools we used and the files and folders they created, please do the following:
Please download OTC.exe (http://oldtimer.geekstogo.com/OTC.exe) by OldTimer:
Note: If any tool, file or folder (belonging to the program we have used) hasn't been deleted, please delete it manually.

==

Please download TFC by OldTimer (http://oldtimer.geekstogo.com/TFC.exe) to your desktop
==

Download Security Check by screen317 from SpywareInfoforum.org (http://screen317.spywareinfoforum.org/SecurityCheck.exe) or Changelog.fr (http://screen317.changelog.fr/SecurityCheck.exe).
Title: Re: Unable to access the internet and very slow response times
Post by: mattp on July 03, 2010, 01:15:18 PM
I get an error message when trying to create a new restore point. Any ideas or advice? The message reads:

The writer experienced a transient error. If the backup process is retried, the error may not reoccur (0x800423F3)
Title: Re: Unable to access the internet and very slow response times
Post by: Dr Jay on July 04, 2010, 10:00:13 PM
Please download the latest version of Kaspersky GetSystemInfo (GSI) from Kaspersky (http://telecharger.kaspersky.fr/GSI/GetSystemInfo.exe) and save it to your Desktop.

Note: please close all other applications running on your system.

Double click GetSystemInfo.exe to open it. It will display an agreement. Click on I Agree to continue.

Click the Settings button.(http://i40.tinypic.com/2hd457o.gif)

(http://img38.imageshack.us/img38/8376/settingsslider.png)

Set the slider to Maximum.

(http://img14.imageshack.us/img14/7973/driversports.png)

IMPORTANT! Then, click Customize - choose Driver / Ports tab and uncheck Scan Ports.


(http://img683.imageshack.us/img683/9388/generaltab.png)

On the General tab, make sure all of the boxes are checked.


(http://img687.imageshack.us/img687/4604/misce.png)

On the Misc tab, make sure all the checkboxes are checked.

Then, click OK on the windows that you launched.


(http://i44.tinypic.com/2ekm73m.gif)
Click Create Report to run it.

(http://img227.imageshack.us/img227/371/beginscanning.png)
It will begin scanning.

It will create a zip folder called GetSystemInfo_XXXXXXXXXXXXXX.zip on your Desktop.

It should automatically upload it to http://www.getsysteminfo.com. If it does not, then please submit it manually by going to the site and doing the upload process.

It will redirect to a page, where it will provide a sharing URL for specialists. Copy and paste the url of the GSI Parser report in your next reply.
Title: Re: Unable to access the internet and very slow response times
Post by: mattp on July 14, 2010, 03:54:01 AM
I've tried this several times and it just says it's scanning, but doesn't actually seem to do anything. I don't get any form of progress bars as shown in your screenshot - I even left it running overnight once and nothing seemed to happen. Any ideas?
Title: Re: Unable to access the internet and very slow response times
Post by: Dr Jay on July 14, 2010, 01:26:47 PM
Go ahead and run Security Check for now.
Title: Re: Unable to access the internet and very slow response times
Post by: mattp on July 14, 2010, 03:13:08 PM
Ok, this is what I get:

 Results of screen317's Security Check version 0.99.4 
 Windows Vista Service Pack 1 (UAC is enabled)
 Out of date service pack!! (http://support.microsoft.com/kb/935791)
 Internet Explorer 8 
``````````````````````````````
Antivirus/Firewall Check:

 Windows Firewall Enabled! 
 AVG Free 9.0   
 ESET Online Scanner v3   
 WMI entry may not exist for antivirus; attempting automatic update.
```````````````````````````````
Anti-malware/Other Utilities Check:

 Malwarebytes' Anti-Malware   
 HijackThis 2.0.2   
 CCleaner     
 Java(TM) 6 Update 20 
 Java(TM) 6 Update 7 
 Out of date Java installed!
 Adobe Flash Player   
Adobe Reader 9
Out of date Adobe Reader installed!
````````````````````````````````
Process Check: 
objlist.exe by Laurent

````````````````````````````````
DNS Vulnerability Check:

 GREAT! (Not vulnerable to DNS cache poisoning)

``````````End of Log````````````
Title: Re: Unable to access the internet and very slow response times
Post by: Dr Jay on July 15, 2010, 01:01:05 AM
Please download the newest version of Adobe Acrobat Reader from Adobe.com (http://www.adobe.com/products/acrobat/readstep2.html)

Before installing: it is important to remove older versions of Acrobat Reader since it does not do so automatically and old versions still leave you vulnerable.
Go to the Control Panel and enter Add or Remove Programs (Programs and Features in Vista/7).
Search in the list for all previous installed versions of Adobe Acrobat Reader. Uninstall/Remove each of them.

Once old versions are gone, please install the newest version.

==

Please download the newest version of Java from Java.com (http://www.java.com/en/download/manual.jsp).

Before installing: it is important to remove older versions of Java since it does not do so automatically and old versions still leave you vulnerable.
Go to the Control Panel and enter Add or Remove Programs (Programs and Features in Vista/7).
Search in the list for all previous installed versions of Java. (J2SE Runtime Environment). Please uninstall/remove each of them.

Once old versions are gone, please install the newest version.

===========================================

Please read the following information that I have provided, which will help you prevent malicious software in the future. Please keep in mind, malware is a continuous danger on the Internet. It is highly important to stay safe while browsing, to prevent re-infection.

Software recommendations

FirewallAntiSpywareNOTE: Please keep ALL of these programs up-to-date and run them whenever you suspect a problem to prevent malware problems.

Resident Protection help
A number of programs have resident protection and it is a good idea to run the resident protection of one of each type of program to maintain protection. However, it is important to run only one resident program of each type since they can conflict and become less effective. That means only one antivirus, firewall, and scanning anti-spyware program at a time. Passive protectors such as SpywareBlaster can be run with any of them.

Securing your computerPlease consider using an alternate browser
Mozilla's Firefox browser is a very good alternative. In addition to being generally more secure than Internet Explorer, it has a very good built-in popup blocker and add-ons, like NoScript, can make it even more secure. Opera is another good option.

If you are interested:
See this page (http://www.helpmyos.com/learn-security-f40/preventing-malware-and-being-resistant-to-the-dangers-of-the-internet-t1516.htm) for more info about malware and prevention.
Title: Re: Unable to access the internet and very slow response times
Post by: mattp on July 17, 2010, 03:33:51 PM
Great, does that mean I'm clean?

There still seem to be some problems - I use the laptop to connect my 360 to the internet and now get a message about corrupt windows management instrumentation when I try to enable the internet connection sharing. It worked fine before - any ideas? Or do I need to post this elsewhere now?
Title: Re: Unable to access the internet and very slow response times
Post by: Dr Jay on July 17, 2010, 09:21:26 PM
Post in this area about the WMI: http://www.computerhope.com/forum/index.php/board,1.0.html
Title: Re: Unable to access the internet and very slow response times
Post by: mattp on July 18, 2010, 03:28:56 AM
Thanks for all your help, you've been amazing, I really can't thank you enough!