Computer Hope

Software => Computer viruses and spyware => Virus and spyware removal => Topic started by: Mikkaela23 on July 11, 2010, 09:22:48 AM

Title: Problem with missing sshnas21.dll File
Post by: Mikkaela23 on July 11, 2010, 09:22:48 AM
Hello,

I have the same problem like the one posted in this thread:

http://www.computerhope.com/forum/index.php/topic,106673.0.html

When i start my laptop I am getting an error window :

(http://img202.imageshack.us/img202/5968/sshnas21dll.jpg)

I tried following all the procedures described in this thread,

http://www.computerhope.com/forum/index.php/topic,46313.0.html

...but the message keeps popping out after restart. Could anyone help with this one please?

I am pasting below the required logs from scans and removals:

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 07/11/2010 at 05:24 PM

Application Version : 4.40.1002

Core Rules Database Version : 5182
Trace Rules Database Version: 2994

Scan type       : Complete Scan
Total Scan Time : 01:04:59

Memory items scanned      : 678
Memory threats detected   : 0
Registry items scanned    : 8883
Registry threats detected : 1
File items scanned        : 87443
File threats detected     : 8

Malware.Trace
   C:\Windows\Tasks\{8C3FDD81-7AE0-4605-A46A-2488B179F2A3}.job
   HKU\S-1-5-21-2112247769-3610915461-1450616238-1000\SOFTWARE\XML

Adware.Tracking Cookie
   C:\Users\ANDREY\AppData\Roaming\Microsoft\Windows\Cookies\Low\[email protected][2].txt
   C:\Users\ANDREY\AppData\Roaming\Microsoft\Windows\Cookies\Low\[email protected][2].txt
   C:\Users\ANDREY\AppData\Roaming\Microsoft\Windows\Cookies\Low\andrey@atdmt[1].txt
   C:\Users\ANDREY\AppData\Roaming\Microsoft\Windows\Cookies\Low\andrey@doubleclick[1].txt
   C:\Users\ANDREY\AppData\Roaming\Microsoft\Windows\Cookies\Low\andrey@fastclick[1].txt
   C:\Users\ANDREY\AppData\Roaming\Microsoft\Windows\Cookies\Low\andrey@interclick[1].txt
   C:\Users\ANDREY\AppData\Roaming\Microsoft\Windows\Cookies\Low\[email protected][1].txt


Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4302

Windows 6.1.7600
Internet Explorer 8.0.7600.16385

11/07/2010 17:41:01
mbam-log-2010-07-11 (17-41-01).txt

Scan type: Quick scan
Objects scanned: 138466
Time elapsed: 6 minute(s), 46 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 18:17:29, on 11/07/2010
Platform: Windows 7  (WinNT 6.00.3504)
MSIE: Internet Explorer v8.00 (8.00.7600.16385)
Boot mode: Normal

Running processes:
C:\Windows\system32\Dwm.exe
C:\Windows\system32\taskhost.exe
C:\Windows\Explorer.EXE
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\Winamp\winampa.exe
C:\Program Files\AVG\AVG9\avgtray.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Users\EMA\AppData\Roaming\Google\Google Talk\googletalk.exe
C:\Program Files\DAEMON Tools Lite\DTLite.exe
C:\Program Files\Skype\Phone\Skype.exe
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Skype\Toolbars\Shared\SkypeNames.exe
C:\Program Files\Mozilla Firefox\plugin-container.exe
C:\Program Files\Trend Micro\HiJackThis\sniper.exe.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG9\avgssie.dll
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files\Microsoft Office\Office12\GrooveShellExtensions.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.4.4525.1752\swg.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O4 - HKLM\..\Run: [Google Quick Search Box] "C:\Program Files\Google\Quick Search Box\GoogleQuickSearchBox.exe"  /autorun
O4 - HKLM\..\Run: [Google Desktop Search] "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup
O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
O4 - HKLM\..\Run: [Malwarebytes Anti-Malware (reboot)] "C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe" /runcleanupscript
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [WinampAgent] "C:\Program Files\Winamp\winampa.exe"
O4 - HKLM\..\Run: [AVG9_TRAY] C:\PROGRA~1\AVG\AVG9\avgtray.exe
O4 - HKCU\..\Run: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
O4 - HKCU\..\Run: [googletalk] C:\Users\EMA\AppData\Roaming\Google\Google Talk\googletalk.exe /autostart
O4 - HKCU\..\Run: [DAEMON Tools Lite] "C:\Program Files\DAEMON Tools Lite\DTLite.exe" -autorun
O4 - HKCU\..\Run: [Skype] "C:\Program Files\Skype\Phone\Skype.exe" /nosplash /minimized
O4 - HKCU\..\Run: [Halo2] rundll32.exe C:\Users\EMA\AppData\Local\Temp\sshnas21.dll,GetMainWnd
O4 - HKCU\..\Run: [JDK5SWFMZY] C:\Users\EMA\AppData\Local\Temp\Mcl.exe
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-20\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'NETWORK SERVICE')
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
O8 - Extra context menu item: Google Sidewiki... - res://C:\Program Files\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_A54B7D6FB1DA63EA.dll/cmsidewiki.html
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O16 - DPF: {21BB8360-F943-447E-98F3-3C22345375A7} (CPlayFirstChocolatierControl Object) - http://games.bigfishgames.com/en_chocolatier/online/ChocolatierWeb.1.0.0.13.cab
O16 - DPF: {5D637FAD-E202-48D1-8F18-5B9C459BD1E3} (Image Uploader Control) - http://www.bookperfect.com/backend/ImageUploader5.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files\Microsoft Office\Office12\GrooveSystemServices.dll
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG9\avgpp.dll
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~3\GO36F4~1.DLL,avgrsstx.dll
O23 - Service: AMD External Events Utility - AMD - C:\Windows\system32\atiesrxx.exe
O23 - Service: AVG Free WatchDog (avg9wd) - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG9\avgwdsvc.exe
O23 - Service: Google Desktop Manager 5.9.909.30391 (GoogleDesktopManager-093009-130223) - Google - C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: ScsiAccess - Unknown owner - C:\Program Files\Photodex\CompuPicPro\ScsiAccess.exe

--
End of file - 6955 bytes

I look forward to your reply with anticipation. Thanks!

Mikkaela
Title: Re: Problem with missing sshnas21.dll File
Post by: Mikkaela23 on July 11, 2010, 09:30:19 AM
In addition to the topic I would like to mention that before running the advised steps I had no antivirus installed, and only ran a Malwarebites scan and removal and had the following logs: I hope this helps.

Malwarebytes' Anti-Malware 1.46 1st Run
www.malwarebytes.org

Database version: 4052

Windows 6.1.7600
Internet Explorer 8.0.7600.16385

10/07/2010 10:50:48
mbam-log-2010-07-10 (10-50-48).txt

Scan type: Full scan (C:\|)
Objects scanned: 220282
Time elapsed: 40 minute(s), 57 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 1
Registry Keys Infected: 2
Registry Values Infected: 1
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 2

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
C:\Users\EMA\AppData\Local\Temp\sshnas21.dll (Trojan.Downloader) -> Delete on reboot.

Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\XML (Trojan.FakeAlert) -> Not selected for removal.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Handle (Malware.Trace) -> Not selected for removal.

Registry Values Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\halo2 (Trojan.Downloader) -> Not selected for removal.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Users\EMA\AppData\Local\Temp\Out.exe (Trojan.Agent) -> Quarantined and deleted successfully.
C:\Users\EMA\AppData\Local\Temp\sshnas21.dll (Trojan.Downloader) -> Delete on reboot.

Malwarebytes' Anti-Malware 1.46 2nd Run
www.malwarebytes.org

Database version: 4301

Windows 6.1.7600
Internet Explorer 8.0.7600.16385

11/07/2010 12:20:33
mbam-log-2010-07-11 (12-20-33).txt

Scan type: Full scan (C:\|)
Objects scanned: 230959
Time elapsed: 39 minute(s), 56 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 2
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Handle (Malware.Trace) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\XML (Trojan.FakeAlert) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Windows\Tasks\{8C3FDD81-7AE0-4605-A46A-2488B179F2A3}.job (Trojan.Downloader) -> Quarantined and deleted successfully.


The 3rd Run is in my first post...
Title: Re: Problem with missing sshnas21.dll File
Post by: Dr Jay on July 15, 2010, 02:15:35 PM
Sorry for the delay. We are busy here on the boards. If you are still having issues, please do the following, if possible:

Please download MySystem-Search from here: Download mirror (http://www.drivehq.com/file/df.aspx/publish/GPuser/DragonMasterJay/mss.exe)Note: the logs are long. Please use more than one post, if necessary.