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Software => Computer viruses and spyware => Virus and spyware removal => Topic started by: shabnam21 on July 14, 2010, 02:52:13 PM

Title: my computer is infected with a seriuous virus. PLS HELP
Post by: shabnam21 on July 14, 2010, 02:52:13 PM

 :'(application cannot be executed. the file wuauclt.exe is infected... i get this error message whenever i try to open anything. i cant get on the internet as well. i tried to install antivirus software from my disk. it wont let me do that either. im a student and really need my computer working again, asap. now im posting from my sisters laptop :-(

Title: Re: my computer is infected with a seriuous virus. PLS HELP
Post by: Dr Jay on July 15, 2010, 02:11:49 PM

Hello, and welcome to Computer Hope.

Please note the following information about the malware forum:

• Only the Malware Specialist Team is allowed to give advice on removing malware from your computer.
  
• From this point on, please do not make any more changes to your computer; such as install/uninstall programs, use special fix tools, delete files, edit the registry, etc. - unless advised by the staff I noted above.
  
• Please do not attach logs or post them in Quote/Code boxes unless requested.
  
• Please do not ask for help elsewhere (in this site or other sites). Doing so can result in system changes, which may not show up in the logs you post.
• If you have already asked for help somewhere, please post the link to the topic you were helped.
• We try our best to reply quickly, but for any reason we do not reply in two days, reply to this topic with the word BUMP
  
• Lastly, keep in mind that we are volunteers, so you do not have to pay for malware removal. Persist in this topic until its close, and your computer is declared clean.

Please download and run RKill.

Download mirror 1 (http://download.bleepingcomputer.com/grinler/rkill.com) - Download mirror 2 (http://download.bleepingcomputer.com/grinler/rkill.exe) - Download mirror 3 (http://download.bleepingcomputer.com/grinler/rkill.scr)

• Save it to your Desktop.
• Double click the RKill desktop icon.
• It will quickly run and launch a log. If it does not launch a log, try another download link until it does.
• Please post its log in your next reply.
• After it has run successfully, delete RKill.

Note: This tool only kills the active infection, the actual infection will not be gone. Once you reboot the infection will be active again! Please do not reboot until instructed further to do so.


NEXT


Please visit this webpage for a tutorial on downloading and running ComboFix:

http://www.bleepingcomputer.com/combofix/how-to-use-combofix

See the area: Using ComboFix, and when done, post the log back here.

Title: Re: my computer is infected with a seriuous virus. PLS HELP
Post by: shabnam21 on July 16, 2010, 07:53:30 PM

okay..thanks a lot...hopefully i can do it by 2moro...i dont know if it will let me do it from my pc. will update soon

Title: Re: my computer is infected with a seriuous virus. PLS HELP
Post by: Dr Jay on July 16, 2010, 10:18:31 PM

RKill should help a lot.

Take your time, and post when you have it.