Computer Hope
Software => Computer viruses and spyware => Virus and spyware removal => Topic started by: 1two3 on August 04, 2010, 01:53:11 PM
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My laptop is screwed. I'm on my other computer now that I never use for anything but email etc, so this one is safe. My laptop is Windows 7 Ultimate. Running Avast free (latest version)
I started having a fake AV (Antivir), getting messages telling me that:
"Application cannot be executed. The file ("sf.bin" or "wltuser.exe") is infected. Do you want to activate your antivirus software now?"
It tries to open up www.*censored*.com on IE (I don't watch porn)
I get, in the bottom right corner, a message telling me that:
Your computer is being attacked by an internet virus. It could be a password-stealing attack, a trojan - dropper or similar.
Details:
Attack from (random ip, random port)
Attacked port (usually 49593)
Threat: ("Bankerfox.A", or "wsqmcons.xe", or "waucult.exe". Sometimes "win32/Nuqel.e" or something.
(I'm sure it's the fake AV telling me, because it doesn't look like Windows or Avast at all.
I can't open any webpage from Firefox or IE. Tells me that there is a virus warning and to buy some software. If I try to open Chrome, it tells me it can't. It automatically opens IE every few minutes. I think it's going to some webpage but I don't know what as I close it down before it does.
Please help, I've no idea what to do. Scanning with Avast buy it doesn't seem to be doing anything. If you can't help, I'll have to take it into a specialist.
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Replying as it won't let me edit anymore.
For some reason, when I noted up my laptop today, avast blocked the Trojan so there was no Antivir or alerts. I've removed the proxies that Antivir put on IE and Firefox, but I'm not using the computer for anything yet as I want to know if the Trojan is actually gone. If you could still help it would be great thanks.
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Hello and welcome to Computer Hope Forum. My name is Dave. I will be helping you out with your particular problem on your computer. I am working under the guidance of one of the specialist of this forum so it may take a bit longer to process your logs.
1. I will be working on your Malware issues. This may or may not solve other issues you have with your machine.
2. The fixes are specific to your problem and should only be used for this issue on this machine.
3. If you don't know or understand something, please don't hesitate to ask.
4. Please DO NOT run any other tools or scans while I am helping you.
5. It is important that you reply to this thread. Do not start a new topic.
6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
7. Absence of symptoms does not mean that everything is clear.
Please download and run the below tool named Rkill (courtesy of BleepingComputer.com) which may help allow other programs to run.
Save Rkill to your desktop.
There are 4 different versions. If one of them won't run then download and try to run the other one.
Vista and Win7 users need to right click Rkill and choose Run as Administrator
You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.
* Rkill.exe (http://download.bleepingcomputer.com/grinler/rkill.exe)
* Rkill.com (http://download.bleepingcomputer.com/grinler/rkill.com)
* Rkill.scr (http://download.bleepingcomputer.com/grinler/rkill.scr)
* Rkill.pif (http://download.bleepingcomputer.com/grinler/rkill.pif)
Once you've gotten one of them to run then try to immediately run the following.
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SUPERAntiSpyware
If you already have SUPERAntiSpyware be sure to check for updates before scanning!
Download SuperAntispyware Free Edition (SAS) (http://www.superantispyware.com/download.html)
* Double-click the icon on your desktop to run the installer.
* When asked to Update the program definitions, click Yes
* If you encounter any problems while downloading the updates, manually download and unzip them from here
* Next click the Preferences button.
•Under Start-Up Options uncheck Start SUPERAntiSpyware when Windows starts
* Click the Scanning Control tab.
* Under Scanner Options make sure only the following are checked:
•Close browsers before scanning
•Scan for tracking cookies
•Terminate memory threats before quarantining
•Please leave the others unchecked
•Click the Close button to leave the control center screen.
* On the main screen click Scan your computer
* On the left check the box for the drive you are scanning.
* On the right choose Perform Complete Scan
* Click Next to start the scan. Please be patient while it scans your computer.
* After the scan is complete a summary box will appear. Click OK
* Make sure everything in the white box has a check next to it, then click Next
* It will quarantine what it found and if it asks if you want to reboot, click Yes
•To retrieve the removal information please do the following:
•After reboot, double-click the SUPERAntiSpyware icon on your desktop.
•Click Preferences. Click the Statistics/Logs tab.
•Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
•It will open in your default text editor (preferably Notepad).
•Save the notepad file to your desktop by clicking (in notepad) File > Save As...
* Save the log somewhere you can easily find it. (normally the desktop)
* Click close and close again to exit the program.
*Copy and Paste the log in your post.
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(http://img233.imageshack.us/img233/7729/mbamicontw5.gif) Please download Malwarebytes Anti-Malware from here (http://www.malwarebytes.org/mbam/program/mbam-setup.exe).
Double Click mbam-setup.exe to install the application.
- Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes Anti-Malware, then click Finish.
- If an update is found, it will download and install the latest version.
- Once the program has loaded, select "Perform Full Scan", then click Scan.
- The scan may take some time to finish,so please be patient.
- When the scan is complete, click OK, then Show Results to view the results.
- Make sure that everything is checked, and click Remove Selected.
- When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Extra Note)
- Please save the log to a location you will remember.
- The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
- Copy and paste the entire report in your next reply.
Extra Note:
If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately.
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Please download: HiJackThis (http://go.trendmicro.com/free-tools/hijackthis/HijackThisInstaller.exe) to your Desktop.
- Double Click the HijackThis icon, located on your Desktop.
- By Default, it will install to: C:\Program Files\Trend Micro\HijackThis
- Accept the license agreement.
- Click the Open the Misc Tools section button.
- Place a checkmark beside Calculate MD5 of files if possible. Then, click Back.
- Click Do a System Scan and Save a Logfile. Or, if you see a white screen, click Scan.
- Please post the log in your next reply.