Computer Hope

Microsoft => Microsoft Windows => Windows Vista and 7 => Topic started by: Jeffrey on September 08, 2010, 09:19:58 AM

Title: ISP LOG IN
Post by: Jeffrey on September 08, 2010, 09:19:58 AM

I operate W7 with MS IE8. For some reason I cannot log in to my ISP account (Waitrose) from my home computer. Message comes up saying invalid user name or password -but both are definittely correct. I have no problems logging in from work computer (also W7 + IE8). I have spoken to the Waitrose technical support but they cannot find the reason. I assume that I need to adjust a setting or two somewhere. Can anyone help?

Title: Re: ISP LOG IN
Post by: reddevilggg on September 08, 2010, 10:15:16 AM

First thought is, do you have CAPS lock on???

Title: Re: ISP LOG IN
Post by: Mulreay on September 08, 2010, 02:59:58 PM

Quote from: reddevilggg on September 08, 2010, 10:15:16 AM

First thought is, do you have CAPS lock on???

My 'other' first thought would be that in general a log-in usually offers a way to reset the username and/or password when you provide a piece of information that you have already provided, for example an email address. Even routers in general have a reset switch to take things back to the factory settings/password. No password YOU have provided is infallible when it comes to recovery.
Do you have this option available?

Title: Re: ISP LOG IN
Post by: harry 48 on September 08, 2010, 04:02:15 PM

waiting to see how this is fixed it has happen to me win7 yahoo