Computer Hope
Microsoft => Microsoft Windows => Windows Vista and 7 => Topic started by: NO.ob on October 04, 2010, 04:35:45 PM
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you can move this topic if you want
i get the bsod: IRQL_NOT_LESS_OR_EQUAL only when i boot up my machine. i have uploaded the .dmp files and any help would be gladly appreciated
[recovering disk space - old attachment deleted by admin]
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you can move this topic if you want
i get the bsod: IRQL_NOT_LESS_OR_EQUAL only when i boot up my machine. i have uploaded the .dmp files and any help would be gladly appreciated
Gee, Thanks.
What OS are you running?
That error is generally caused by bad or conflicting drivers. Update all drivers (get them from the OEM web sites, not from MS Update) and check for a bios flash.
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im running a win7 OP and all my drivers are up to date
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Download BlueScreenView:
http://www.nirsoft.net/utils/blue_screen_view.html
unzip downloaded file and double click on BlueScreenView.exe to run the program.
when scanning is done, go to EDIT - Select All
Go to FILE - SAVE Selected Items, and save the report as BSOD.txt
Open BSOD.txt in Notepad, copy all of the content, and paste it into your next reply
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:)
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This can occur after updating due to a buggy device driver, a virus scanner, system service, or the BIOS.
"A kernel-mode process or driver attempted to access a memory address to which it did not have permission to access."
Restart your computer, and press F8 and select 'Last Known Good Configuration' option. This should roll back any bad update.
If you use a high controlled security virus scanner it's possible to of blocked part of the updating process (due to it's a high restricted area). This is best for your security but messes with updates. If possible, remove third-party device drivers and system services and temporary disable any virus scanners prior to upgrading (make sure your updates are clean and offical first).
For more information check:
http://technet.microsoft.com/en-us/library/cc957609.aspx
ps. Don't worry Allan doesn't bite... much.
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==================================================
Dump File : 100310-27346-01.dmp
Crash Time : 10/3/2010 8:08:59 AM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : 00000000`00000000
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff800`034ea436
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+70740
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16617 (win7_gdr.100618-1621)
Processor : x64
Computer Name :
Full Path : C:\Windows\Minidump\100310-27346-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7600
==================================================
==================================================
Dump File : 093010-28189-01.dmp
Crash Time : 9/30/2010 12:10:09 AM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : 00000000`00000110
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000001
Parameter 4 : fffff800`034e6448
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+70740
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16617 (win7_gdr.100618-1621)
Processor : x64
Computer Name :
Full Path : C:\Windows\Minidump\093010-28189-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7600
==================================================
==================================================
Dump File : 092810-29094-01.dmp
Crash Time : 9/28/2010 7:22:53 AM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : 00000000`00000034
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff800`034f2436
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+70740
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16617 (win7_gdr.100618-1621)
Processor : x64
Computer Name :
Full Path : C:\Windows\Minidump\092810-29094-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7600
==================================================
azzaboi could you clarify what you want me to preform and i havent updated anything latly that im aware of, my computer works fine as long as i shut it down every night, once i put it to sleep or just leave it on for longer then 24 hours or so the next restart will give the same BSOD and it occurs only right after teh win7 animation thing
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Are you sure your OS hasn't attempted auto-updating which failed?
Is it continuously occuring?
So far from what your've told me I assumed you couldn't get place boot,
however if you can I recommend first checking your virus scanner is compatible with Windows 7.
Some possible causes / solutions:
If it's continuously or regularly doing on boot and you can't get past that point, the best option would be to restore your original stable system state and re-update it. When your computer is starting to boot, tapping F8 should display a boot option menu and select 'Last Known Good Configuration'. This should help resolve bad driver issues by rolling them back to when it was working fine.
or
If you have a huge amount of memory installed the OS might not be able to handle this, we're talking about hundreds of GBs! I believe there was a hotfix released for this, but surely not an issue unless your doing something extreme.
http://support.microsoft.com/kb/979903
or
If the crash occurs randomly - your computers memory might be damaged / corrupted. When it's reaching and reading the damaged memory it would crash. In which case you should check your memory instead on boot. Find and remove/replace any damaged memory. To do this you can use a memory stress test tool like...
Windows Memory Diagnostic
This application from Microsoft you can download and install onto a disc, then boot the computer using it.
It will take a while but scan your computers memory to check for errors/corruption when accessed.
http://oca.microsoft.com/en/windiag.asp
or
This crash can also be brought on by spyware and adware or virus infections trying to access a memory address they don't have permission to. Ensure your system is clean of malious software, if your still having the issue.
or
The crash occurred by an incompatible Virus Scanner attempting to scan the memory causing the crash. Ensure your virus scanner is supported and get an update for it or replace it if not. I'm betting this is a good chance due to the behavour you just described, it's not working with Win7 - right after the win7 animation it will be loaded and start scanning, randomly crashing. Older virus scanners never supported this OS, until it came out and they made newer Windows 7 versions.
'ntoskrnl.exe' - is the kernel image, a major core component of the operating system.
Parameter 1: memory address that was referenced improperly
Parameter 2: IRQL required to access the memory
Parameter 3: value 0 = read operation / value 1 = write operation
Parameter 4: address which referenced memory (attempting the access)
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Considering, ntoskrnl.exe is listed at fault, we're not dealing here with any regular driver issue.
Is the computer bootable?
I can see BSOD listed on:
10/3/2010
9/30/2010
9/28/2010
I assume, it doesn't happen on every boot?
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nope it doesnt happen on every boot only when my computer has been on for more then 24 hours
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Is this laptop, or desktop?
Do you put it to sleep/hibernate while on overnight?
when my computer has been on for more then 24 hours
Explain more, please.
Does it happen, when you try to restart it after long usage, or....?
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its a desktop and i put to sleep every night but when i restart it or shut it down like a few days later it gives me a the BSOD
for example: Monday and Tuesday i put it to sleep and then i restart the comp on Wednesday i get the BSOD... also if i shut down every night the computer works just fine
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Can you leave it on tonight after disabling sleep option?
Restart it tomorrow morning and see, if BSOD will happen.
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ya how do i disable sleep option?
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http://www.avinashtech.com/microsoft/disable-auto-sleep-mode-windows/
Change it to "Never".
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ok well sleep was already turned off so im going to leave it on tonight and see how it does tomorrow
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OK :)
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ok i restarted it this morning at the win7 animation it just froze.... so i restarted it and started just fine no bsod
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Broni seems friendly and caring with that small bear and smiley, it's a nice touch that your in good hands :)
Just to let you know there are two sleep modes - one under Windows and one under your BIOS. These two can fight each other if both on, some devices can have issues waking. If your computer does sleep 'hiberate' make sure you wake it up first before shutting down (ensure shutdown safely each time). It's easy to not know if your computer is sleeping and switch off at the wall, etc, which would cause errors on the next startup.
If sleep mode isn't the issue, are your using a Virus Scanner? If so, which brand and version? Have you checked if it's compatible with Win7?
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right now i have MSE
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so i restarted my computer when i got home this after noon... i had left it running all day and when i restarted it my computer went to to *censored*... it BSOD like 5 times at the same place... the startup animation. bluesceen viewer only reported this one
==================================================
Dump File : 100510-25350-01.dmp
Crash Time : 10/5/2010 4:02:39 PM
Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000007e
Parameter 1 : ffffffff`c0000005
Parameter 2 : 00000001`03924c16
Parameter 3 : fffff880`031c3d48
Parameter 4 : fffff880`031c35b0
Caused By Driver : Wdf01000.sys
Caused By Address : Wdf01000.sys+85160
File Description :
Product Name :
Company :
File Version :
Processor : x64
Computer Name :
Full Path : C:\Windows\Minidump\100510-25350-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7600
==================================================
but there was like 4 other and for some reason it didnt save a .dmp file for them
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Start by reading this: http://support.microsoft.com/kb/983615
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For a simple check - Ensure you hard drive isn't completely full. Insufficient disk space could be another cause.
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i got 1.38TB free and im going to that hotfix solution
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Since you are getting different bsod's I also suggest you download, burn and run memtest to check your ram (http://www.memtest.org/)
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i got 1.38TB free and im going to that hotfix solution
How big is this HDD ? ?
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oops i have 1.17tb free out of 1.36tb
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i just replaced the ram a month ago im pretty sure thats its not it
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um well my buddy who went to school to for computers(not a expert like you guys though) says a common problem with people building there own computer is IRQ. so i went to look at my IRQ list and its kinda stange... the recorce is numberd 1-190 and then after 190 it jumps too 4294967286-429496794 and the devices set to those are my usb 3.0 host controller... could this cause a problem?
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Is this an old issue, or did it start happening recently?
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recent
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Since your desktop has been working or on for that long, have you monitored your hardware temps and fans for that matter? Could you atleast post a screen shot?
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Just to let you know there are two sleep modes - one under Windows and one under your BIOS. These two can fight each other if both on,
BIOS Power management conflicting with OS power management hasn't been a problem since APM.
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i dont have any progams that monitor my temp except for my GPU and thats fine. i have 2 case fans i blowing in and 1 blowing out and a giant heat sink on my cpu certain that my computer is not over heating
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SpeedFan.....did i mention it's Free ? ?
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ok so i got speed fan and looking at the charts it shows my cpu not staying constant
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it shows my cpu not staying constant
??
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constant temp. sorry
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How high is it?
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(http://img.photobucket.com/albums/v81/patio/CHope/tooth.jpg)
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...or worse :)
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it goes up from 25 to 30 like every 10sec
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Just before you done with your computer tonight, do this....
Go Start>Run (Start Search in Vista), type in:
msconfig
Click OK (hit Enter in Vista).
Click on Startup tab.
Click Disable all
IMPORTANT! In case of laptop, make sure, you do NOT disable any keyboard, or touchpad entries.
Click Services tab.
Put checkmark in Hide all Microsoft services
Click Disable all.
Click OK.
Restart computer in Normal Mode.
NOTE. If you use different firewall, than Windows firewall, turn Windows firewall on, just for this test, since your regular firewall won't be running.
If you use Windows firewall, you're fine.
Restart tomorrow morning and see what will happen.
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oops i have 1.17tb free out of 1.36tb
Check this out : http://support.microsoft.com/kb/977178 (http://support.microsoft.com/kb/977178)
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Check this out : http://support.microsoft.com/kb/977178 (http://support.microsoft.com/kb/977178)
STOP codes listed in the article:
7A,77,F4
STOP codes being received by OP:
0A (IRQL_NOT_LESS_OR_EQUAL)
Causes noted in the article:
# You put your computer to sleep state or into hibernation.
# You try to resume the computer from sleep or from hibernation.
causes for the OP:
Turning on the computer
There is a distinct lack of connection there :P
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Just before you done with your computer tonight, do this....
Go Start>Run (Start Search in Vista), type in:
msconfig
Click OK (hit Enter in Vista).
Click on Startup tab.
Click Disable all
IMPORTANT! In case of laptop, make sure, you do NOT disable any keyboard, or touchpad entries.
Click Services tab.
Put checkmark in Hide all Microsoft services
Click Disable all.
Click OK.
Restart computer in Normal Mode.
NOTE. If you use different firewall, than Windows firewall, turn Windows firewall on, just for this test, since your regular firewall won't be running.
If you use Windows firewall, you're fine.
Restart tomorrow morning and see what will happen.
you my friend are a genius i restarted the computer twice in the last 18 hours and no blue screen at all... may i ask what made you think to to disable services and such and how could it cause that blue screen?
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you my friend are a genius i restarted the computer twice in the last 18 hours and no blue screen at all... may i ask what made you think to to disable services and such and how could it cause that blue screen?
Broni is indeed a genius :).
Still, that was just a troubleshooting step. Now you have to identify the culprit. In order to do that you need to start adding processes back in msconfig one or two at a time, rebooting after each change, until the problem recurs. Then you'll know the cause and we'll be able to help further with the solution.
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i will get right on that
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As Allan said :)
I'm glad to see, we're getting somewhere :)
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well um the blue screen started happening again... and i didnt make any changes... the only change occured was my itunes said it needed to install something to work :(
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Did you?
Still, that was just a troubleshooting step. Now you have to identify the culprit. In order to do that you need to start adding processes back in msconfig one or two at a time, rebooting after each change, until the problem recurs. Then you'll know the cause and we'll be able to help further with the solution.
As Allan said, you can't run computer in the above state.
It's for testing purposes.
"Install something" won't help us to help you.
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im still getting the blue screen, but it seems less often
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Are you sure your memory isn't damaged?
Since your disabled most of the background processes, there is less access to the memory, meaning less possible access to that damaged area right away, meaning less crashing blue screens?
see Reply #7 - your've already verified it wasn't any of these?
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well i just updated MSE, i just bought new memory, and i did scans no malware
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Yep, but there's the rare case the new ram purchased could be faulty or any old one(s) still in there.
When did this issue first appear? Before or after getting new ram sticks?
I'm just suggesting to try...
Windows Memory Diagnostic
This application from Microsoft you can download and install onto a disc, then boot the computer using it.
It will take a while but scan your computers memory to check for errors/corruption when accessed.
http://oca.microsoft.com/en/windiag.asp
To make 100% sure there's no issues with them and rule it out as a possiblility. This would cause the most confusing errors / crashes which would occur 'randomly' whenever accessing a corrupted area of memory. Also your new memory should still be covered by warranty so could be replaced for free if they happen to be faulty.
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alright i will run the memtest tonight
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ok memtest found no errors and once i updated my MSE i havent gotten the BSOD