Computer Hope
Microsoft => Microsoft Windows => Windows Vista and 7 => Topic started by: king244 on October 16, 2010, 06:38:58 PM
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Ok, so my laptop got stolen. It was originally a vista machine and i had upograded to 7 home premium. I bought a tablet pc that came with xp. As soon as i got it i tested and everything was fine. I then decided to upgrade to 7 , which i still have the disk for. After upgrade, it tells me the copy of windows is not genuine and to go online to either register or buy a downloadable version. The problem is i cant get online now, it looks as if i have no drivers and i cant even find out what ethernet devices are in the tablet pc, no names......
So my problems are:
1. what do i do to be able to get network going to be able to connect to internet?
2. what are my windows options after that?
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(http://img155.imageshack.us/img155/3971/img20101016234149.jpg)
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what kind of internet are you connecting to? DSL, wireless or something else? If you have wireless internet, you'll probably want to set up your wireless card to receive the hot spot signal. If DSL, you'll probably want to set up the LAN/ethernet connection to the modem, unless you have a wireless option with it. Or if it's something else, we'll see.
Also curious, did you do something about your stolen laptop?
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DLoad and re-install Win7 chipset and Ethernet controller drivers for the netbook....
As far as not being genuine that leads me to believe the laptop is still being used...
Contact MS and explain your story.
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i need wired and wireless to work...when i got the new tablet i opened it up, turned it on and connected wireless to my router, put in the wep and was on the internet......after the windows 7 clean install i no longer can...looks like i have no drivers?
i have broadband cable router (verizon fios)
i did not do anything about my other laptop.....i have had other items stolen and will never get them back, but to be hones im not sure if maybe i misplaced it and am waiting to see if it turns up.....in any case, the new tablet is better for me anyway...if i can get it working again
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DLoad and re-install Win7 chipset and Ethernet controller drivers for the netbook....
As far as not being genuine that leads me to believe the laptop is still being used...
Contact MS and explain your story.
can you help me out with a little more info on how to do that....the unit is this http://www.2gopc.com/2goPC_ConvPC.html
ps. why does it matter if the lost laptop is still being used, can they track that or can they make it stop working....just not sure on the process...thx
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I see no driver DLoad page for that co. which leads me to believe they don't actually make their products...just re-brand them.
The support page offer Free live chat.
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is this what im looking for
http://ctl.helpserve.com/index.php?_m=downloads&_a=view&parentcategoryid=3&pcid=1&nav=0,6,1
i did download the lan and wlan drivers yesterday , didnt work and im not sure i even installed them correctly....didnt do the chipset driver yet....having problem d/l today....if even this is what im supposed to be doing?
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You want the chipset; LAN and WLAN drivers....
Chipset driver gets installed 1st
Curiously though they don't even mention what OS these are for.
Did this machine ship originally with a flavor of Linux as some netbooks do ? ?
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no it had win xp...... can i still use them for win 7?
also i have already installed the lan and wlan drivers, should i delete them and install the chipset first?
and if yes how do i delete those drivers?
thanks again, really appreciate the time and help....need to get this thing up and running..
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XP drivers may not work for Win7...
No need to remove the drivers...just re-install the chipset driver...then the other 2.
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There are a number of different 2go netbook models... do we know which one this is?
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There are a number of different 2go netbook models... do we know which one this is?
see link above
actually i am trying to d/l the win 7 drivers all day and keeps timing out......anywhere else i can get them?
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Unfortunately ....no.
Netbook and Laptop drivers should always be direct from the manuf. site...
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ok, i will keep trying......dont know when it will finally d/l, but can you tell me now what i should do then...? download and install and i should be able to get to internet? are there any other drivers i should do?
after i can finally get online i guess i can tackle the windows issue?
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Yes...that should get you going...if in fact they are Win7 drivers...
I usually re-boot after every driver install/re-install...
Best of Luck.
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see link above
That shows the NL1. Can you confirm this is your model?
It says here...
http://ctl.helpserve.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=86
If you want to install Windows 7 on your NL1 2go PC Convertible Netbook you will first need to update the BIOS on your 2go PC.
There is a link to the bios image. Did you do this? You need a DOS bootable USB thumb drive.
Also on that page is a link to the Windows 7 drivers.
However ping requests to ftp.ctlcorp.com time out, so I suggest you contact them by email and explain your situation.
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That shows the NL1. Can you confirm this is your model?
It says here...
http://ctl.helpserve.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=86
There is a link to the bios image. Did you do this? You need a DOS bootable USB thumb drive.
Also on that page is a link to the Windows 7 drivers.
However ping requests to ftp.ctlcorp.com time out, so I suggest you contact them by email and explain your situation.
WOW...i did not even see that page.....i did not update bios......i did the win 7 install via usb....is that the same as 'dos' bootable usb?
what do i do, should i update bios..?
i will keep waiting for download to work..?
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also, i dont see any other model other than the n1.......i have the convertible one (there is only 1 ), if that helps
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I suggest you wait until you have downloaded and tried the Windows 7 drivers before attempting to flash the BIOS.
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sounds like a safe plan :)
thanks
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Nice legwork there Salmon...
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Nice legwork there Salmon...
Google did the heavy lifting...
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;)
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ok, i d/l chipset drivers and installed then rebooted, then installed wlan drivers and rebooted then installed lan drivers and at the end said realtek ethernet was not found, and then finished installing...i thought maybe at least the wireless would work but still no internet connection, and the troubleshooter is useless
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if this matters when i open internet options, under connections it says network hardware not found
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what to do, what to do :-\
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what to do, what to do :-\
You should have got an XP restore CD with the netbook. If not, CTL will send you one for $5. Restore it to as-new condition and if the network hardware still does not work then you have failed hardware. Is it still under warranty?
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i bought it from someone else...used in great condition.....when i got it i tested it and everything worked 100%, got on the internet no problem...
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just looked, i do have something called a quick restore cd.....
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should i run that....?
after that is it possible for me to upgrade to windows 7?
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just looked, i do have something called a quick restore cd.....
That will get you back to as-new condition with a fresh XP install... if the network stuff works, my advice is, breathe a sigh of relief and forget about Windows 7 on that computer. If it doesn't, then you have a problem.
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shoot, i bought the computer with the idea of putting win 7 on it...i need to use windows journal with the touchscreen.....why wouldnt it work with 7 ?
what if i get back to normal with xp, then try win 7 in the correct order this time...or even buying a new win 7 upgrade disk?
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you can try the Windows 7 Upgrade advisor (http://windows.microsoft.com/upgradeadvisor) tool by Microsoft to see if you can get win 7 on your computer.
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i will load xp and then try that...good idea :D
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just realized they gave me a restore CD when there is no cd drive....can i simply copy to usb and load as i did win 7, do i have to load any extra files?
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you might just check out this link (http://www.ocia.net/articles/xpflashdrive/page1.shtml). There is instructions (with screenshots to help you) there to get XP onto your usb stick so you can install XP off of it.
Good luck
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"Clicking usb_prep8.cmd opens up the black and white command screen you see above. Follow the directions on-screen by clicking any button and you will be greeted with another window, PeToUSB. If you have your flash drive plugged in, the program should detect it and list it under the destination drive."
that does not happen
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ok, i think im getting past that, the sequence is out of order but here is the error i get and i think this is why it didnt work the first time
" 'bootsect' is not recognized as an internal or external command, operable program or batch file. "
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this is so frustrating.....what if i leave win 7 on, update the bios and then reload the drivers....should that work....?
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i have been at this for hours......this is ridiculous.....i have done the suggestion of trying to re install xp via the instructions and got the problems i listed a few posts ago...also tried wintoflash version and wont work either.....did both several times.....i feel the first method might work but it seems like there is a step missing, as i listed earlier............help................ ...................................
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please dont give up on me guys
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never mind.....fixed it
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so it works now? :)
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yup....contacted the company and they sent me a link to all the drivers......d/l and installed and windows 7 works perfect
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never got xp working again, there are flaws in the procedure......glad i gave up on that and stuck with win 7