Computer Hope

Microsoft => Microsoft Windows => Windows Vista and 7 => Topic started by: PuB_Evo on October 29, 2010, 01:34:55 PM

Title: Issues w/ genuine copy of Windows 7
Post by: PuB_Evo on October 29, 2010, 01:34:55 PM: Hey, im currently on assistance with SuperDave, Malware Removal Specialist/Moderator via this thread with the link http://www.computerhope.com/forum/index.php/topic,111553.0.html (http://www.computerhope.com/forum/index.php/topic,111553.0.html)

I was told that this windows copy isn't genuine when im on OEM Windows home premium 64bits. When i validate it at MS site, it also tells me the same saying "Install genuine Windows now. Windows running on this PC is not genuine. To resolve, you must install genuine Windows now. We can help you with that."

Lastly, i have 4 thing i need to attend that happened yestheday while i was trying to solve the other issues with SuperDave as shown below. (Just to update you on whats going on)

(http://i90.photobucket.com/albums/k253/PuB_Evo/Issue5.jpg)
Title: Re: Issues w/ genuine copy of Windows 7
Post by: Salmon Trout on October 29, 2010, 02:12:25 PM: How do you know your copy is Windows is validly licensed?
Title: Re: Issues w/ genuine copy of Windows 7
Post by: PuB_Evo on October 29, 2010, 02:33:09 PM: OEM Windows home premium which is brought with my custom rig isnt validly licensed?

*Forgot to post my system specs...
(http://i90.photobucket.com/albums/k253/PuB_Evo/SystemSpecs.jpg)
Title: Re: Issues w/ genuine copy of Windows 7
Post by: Salmon Trout on October 29, 2010, 04:29:45 PM: Quote from: PuB_Evo on October 29, 2010, 02:33:09 PM
OEM Windows home premium which is brought with my custom rig isnt validly licensed?

I mean, are you sure that the vendor passed on a valid licence?
Title: Re: Issues w/ genuine copy of Windows 7
Post by: johngetter on October 29, 2010, 05:17:50 PM: (http://fc04.deviantart.net/fs41/i/2009/005/1/6/Win_7_System_Properties_for_XP_by_Vishal_Gupta.png)

Does it say that? (on the bottom) ;)

[recovering disk space - old attachment deleted by admin]
Title: Re: Issues w/ genuine copy of Windows 7
Post by: patio on October 29, 2010, 05:23:10 PM: Contact MS...
Many infections cause this issue
They have an 800# and will issue a new product key.
Title: Re: Issues w/ genuine copy of Windows 7
Post by: PuB_Evo on October 29, 2010, 05:34:59 PM: I guess mine read this...

(http://i90.photobucket.com/albums/k253/PuB_Evo/Issue7.jpg)

It keeps asking me to activate the OS now, it also doesnt once ask me to enter the product key at all. I have yet to clear the malware and am in the mids of clearing it with SuperDave (Malware Removal Specialist/Moderator).
Should i wait till the malware clears or contact MS straight away? Is there a site where i can find out how to contact and what number to dial(From Singapore)?
Title: Re: Issues w/ genuine copy of Windows 7
Post by: Sykes on October 30, 2010, 10:46:14 PM: Hi there!

May be this link would help you.

Microsoft Activation Centers Worldwide Telephone Numbers
http://www.microsoft.com/licensing/existing-customers/activation-centers.aspx

The link says about Volume license, but I think it will be the same team.

Please contact them and get it solved. ;D

Thanks and regards

Sykes
Title: Re: Issues w/ genuine copy of Windows 7
Post by: Salmon Trout on October 31, 2010, 01:32:53 AM: Is there a Genuine Windows sticker on the PC? And is there a hologram on the Windows install disk?
Title: Re: Issues w/ genuine copy of Windows 7
Post by: kdxman on November 03, 2010, 06:46:13 AM: I had to call them to activate mine. I Talked with a nice lady-robot that told me a long code to activate it. I had to provide the serial number and that's it.
Title: Re: Issues w/ genuine copy of Windows 7
Post by: patio on November 03, 2010, 06:56:53 AM: They are not the ogres they are made out to be....

I do this approx once a Month for client's machines and have never had an issue.

They'd rather see you legit to be honest...
Title: Re: Issues w/ genuine copy of Windows 7
Post by: cherrylou0510 on November 04, 2010, 08:34:45 PM: Great forum!!! Thanks for sharing guys!! I have learned a lot here. Now I know what to do now. Keep up the good work.
Title: Re: Issues w/ genuine copy of Windows 7
Post by: Quantos on November 05, 2010, 03:11:41 AM: Quote from: cherrylou0510 on November 04, 2010, 08:34:45 PM
Great forum!!! Thanks for sharing guys!! I have learned a lot here. Now I know what to do now. Keep up the good work.
Umm, OK. Welcome to Computer Hope.
Title: Re: Issues w/ genuine copy of Windows 7
Post by: Sykes on November 07, 2010, 01:27:37 AM: Glad to hear that Forum helped :)