Computer Hope

Hardware => Hardware => Topic started by: h7u9i on January 06, 2011, 06:28:00 PM

Title: Mouse disappears and laptop freezes
Post by: h7u9i on January 06, 2011, 06:28:00 PM

I just got a new Sony VAIO EB series laptop. It was running fine for about a half hour, then the mouse disappeared and the computer froze. The NUM LOCK wouldn't turn off even when i pressed it. So I held the power button and restarted it. Since then this has happen 2 more times, while using the regular touchpad and a wireless mini-mouse. Can anyone tell what is wrong?

Title: Re: Mouse disappears and laptop freezes
Post by: soybean on January 06, 2011, 07:06:16 PM

since it's new, I think I'd call Sony.  Be sure to resolve this while it's under warranty.

Title: Re: Mouse disappears and laptop freezes
Post by: hrashid10 on March 10, 2011, 04:08:06 PM

ok thanks. do you have any ideas what it could be though?

Title: Re: Mouse disappears and laptop freezes
Post by: mr question on March 10, 2011, 04:15:44 PM

I dont know how to access my laptop wireless connection...... can you help?

Title: Re: Mouse disappears and laptop freezes
Post by: soybean on March 10, 2011, 04:17:58 PM

Quote from: hrashid10 on March 10, 2011, 04:08:06 PM

ok thanks. do you have any ideas what it could be though?

You ask that question as though you were h7u9i, the person who started this topic.  Why are you asking?

Title: Re: Mouse disappears and laptop freezes
Post by: soybean on March 10, 2011, 04:19:41 PM

Quote from: mr question on March 10, 2011, 04:15:44 PM

I dont know how to access my laptop wireless connection...... can you help?

You should start a new topic rather than attach your question to an existing topic, especially one that isn't even related to your question.

Title: Re: Mouse disappears and laptop freezes
Post by: damianboreks on March 10, 2011, 09:42:51 PM

There could be  a lot of things that could cause this problem. One of them might be that there are some connectivity issues in hardware parts. Other thing that could be the cause is your graphics card. As the other person above suggested, call Sony. This is the fastest and most convenient way to resolve this.

Hope that helps.