Computer Hope

Software => Computer viruses and spyware => Topic started by: gail on August 17, 2005, 01:39:29 AM

Title: Help, I cannot remove a program in control panel
Post by: gail on August 17, 2005, 01:39:29 AM

Hi,

I am having a hard time removing 2 separate programs called "steam"  and "half-life dedicated server update tool" from my control panel. When it is highlighted and I hit the remove button, it comes back with "could not openinstall.log"


What does that mean and how can I remove these program?

PS: I can remove other programs easily except these 2.

any help is greatly appreciated.

Thanks,

gail :)

Title: Re: Help, I cannot remove a program in control pan
Post by: squirrel on August 17, 2005, 07:00:06 AM

Do you know the path of the files? (ex: C:\my documents/file.extension)? if so, then get to a command prompt and type: DEL then type the path and file name. this should force delete them. try that and let us know. :)

Title: Re: Help, I cannot remove a program in control pan
Post by: gail on August 17, 2005, 07:22:51 AM

Hi,

yes i found the path of file but how do I get to command prompt to remove it?

??? :-/
thanks

Title: Re: Help, I cannot remove a program in control pan
Post by: squirrel on August 17, 2005, 07:33:46 AM

start menu--all programs--accessories--command prompt

Title: Re: Help, I cannot remove a program in control pan
Post by: squirrel on August 17, 2005, 07:40:45 AM

Got the prompt open? Then leave this open but close all other programs. Hit control-alt-delete. click the processes tab and end explorer.exe process. leave task manager open. return to command prompt. type "cd" then the path (not including the file name) then hit enter. then type DEL then the file name. (file.extension)

Done that? Now. return to task manager--file--new task and type EXPLORER.EXE then close task manager.

Title: Re: Help, I cannot remove a program in control pan
Post by: gail on August 17, 2005, 11:36:32 AM

Hi,

I tried it but it did not work. It is not a cd, it is in my control panel.

I got prompt open and typed it in but said it is not found even though I put it in correctly.

I also went to task manager and highlighted explorer.exe

So here I am again :-/

I just want it out of my control panel and tried this but am thinking you think it is a cd which it is not. I have no idea what all commands mean that I am talking about and really appreciate the detailed information you have provided.

Anything else I should try :P

Title: Re: Help, I cannot remove a program in control pan
Post by: squirrel on August 17, 2005, 11:40:43 AM

Quote

Got the prompt open? Then leave this open but close all other programs. Hit control-alt-delete. click the processes tab and end explorer.exe process. leave task manager open. return to command prompt. type "cd" then the path (not including the file name) then hit enter. then type DEL then the file name. (file.extension)

Done that? Now. return to task manager--file--new task and type EXPLORER.EXE then close task manager.

Follow the directions EXACTLY. "cd" is how you tell it the directory, okay?

Title: Re: Help, I cannot remove a program in control pan
Post by: Raptor on August 17, 2005, 11:45:24 AM

Are there no removal instructions on Gearbox their website? They developed the game. Or distributed. I am not certain.

Title: Re: Help, I cannot remove a program in control pan
Post by: gail on August 17, 2005, 11:58:16 AM

Hi,

I check their website before coming here and all it said was to go to control panel and remove it and it is where i am having a problem.

Squirrel, I am about to try it again like you said.

Thanks,

Gail :P

Title: Re: Help, I cannot remove a program in control pan
Post by: gail on August 17, 2005, 12:19:49 PM

Squirrel YOU ARE THE BEST!!!

It worked. It worked.  

I was putting the file name at the end when I should not have like you said but didnt "get it" than, but surely do now ;D

Thank you for being so patient with me :-* :-* :-*

Now I will try this if ever I get annoying stuff in my control panel ever again.

Again, Thank you so much :)

Title: Re: Help, I cannot remove a program in control pan
Post by: squirrel on August 17, 2005, 01:52:42 PM

 No trouble at all. That's what we're here for. :) 8) 8)