Computer Hope
Hardware => Hardware => Topic started by: frustrated on August 21, 2005, 01:34:28 PM
-
The CD/DVD burner was working until I was trying to burn songs from itunes and the computer froze and the burner wasn't working. Then I tried to save some jpeg files and there is nothing there to save them to the hardrive. It's like it isn't there anymore and I don't know what happened, why or where it has gone. Please help!
-
Then I tried to save some jpeg files and there is nothing there to save them to the hardrive.
You are going to have to be more specific.
-
Well I think you must be simple and specific. Try to mention more detail about your computer, software you are using for burning CDs and about your CD/DVD burner. Are you sure that you have DVD burner?
Bye...ee....
-
I right clicked on my computer in the start menu and went to properties which brought me to hardware and device manager. It says DVD/CD-ROM drives there are two exclamation points at NEC DVD+RW ND-1100A and SAMSUNG CD-ROM SC-148C. I was told I should uninstall these things and restart the computer. I have windows XP and that it should recognize this and automatically reinstall the drives. But it didn't work. The exclamation points were there before I unistalled them and are still there. Yes I do have a burner I have used it many times and it has worked until now.
-
What error code is given?
-
This is what I get.
Windows successfully loaded the device driver for this hardware but cannot find the hardware device. (Code 41)
The drives aren't showing up in the removable drive devices either. I don't know what happened.
-
Be certain they are enabled in the BIOS.
-
After you check the BIOS, make sure to uninstall and reinstall your software you are using. Had a similar problem with my laptop, but I removed the program I was using, and actually installed a newer version and it worked perfectly.
Also check for any BIOS updates that might have been released ;)