Computer Hope
Software => Computer viruses and spyware => Virus and spyware removal => Topic started by: rachelicious904 on June 07, 2011, 11:45:20 AM
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>:(hi, ive got windows 7 on my dell. I think i downloaded something dodgy and it turned off, now when i turn it on it says windows error recovery, windows failed to start. A recent hardware or software change might be the cause. There are then 2 options, launch startup repair and start windows normally and both of them bring me back to the same screen. Ive been into F8 and tried everything but nothing works it just takes me back to this same screen. I also dont have a windows disk to put in. Any help would really be appreciated! Thankyou
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Hello and welcome to Computer Hope Forum. My name is Dave. I will be helping you out with your particular problem on your computer.
1. I will be working on your Malware issues. This may or may not solve other issues you have with your machine.
2. The fixes are specific to your problem and should only be used for this issue on this machine.
3. If you don't know or understand something, please don't hesitate to ask.
4. Please DO NOT run any other tools or scans while I am helping you.
5. It is important that you reply to this thread. Do not start a new topic.
6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
7. Absence of symptoms does not mean that everything is clear.
If you can't access the internet with your infected computer you will have to download and transfer any programs to the computer you're using now and transfer them to the infected computer with a CD-RW or a USB storage device. I prefer a CD because a storage device can get infected. If you use a storage device hold the shift key down while inserting the USB storage device for about 10 secs. You will also have to transfer the logs you receive back to the good computer using the same method until we can get the computer back on-line.
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There are then 2 options, launch startup repair and start windows normally
The Recovery Console if already installed.
Ive been into F8 and tried everything but nothing works it just takes me back to this same screen
Can you get into Safe Mode by tapping F8 while your computer is booting.
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i have the same problem but i need 1 on 1 help
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i have the same problem but i need 1 on 1 help
Please start your own thread and you will get help.