Computer Hope

Microsoft => Microsoft Windows => Windows Vista and 7 => Topic started by: Hepa%2A on June 10, 2011, 10:43:27 AM

Title: vista wont boot it only boots to a black screen with a white mouse .
Post by: Hepa%2A on June 10, 2011, 10:43:27 AM

It started out with a freezing laptop it would freeze right after i would try to open a window than i would have to reboot
by pressing the button so i unchecked a few start up programs and now i get this black screen and a white moveable mouse

Few things i tried tha didn't work.
safe mode
last good known configuration
ctrl-alt-del
Their are no backs are restore points
I download vista recovery disk but had no luck with tha.
   

Title: Re: vista wont boot it only boots to a black screen with a white mouse .
Post by: Geek-9pm on June 10, 2011, 04:31:00 PM

You are using Vista on a laptop. Which laptop and how old is it?
Have you tied Thise?
1 Remove the battery with no AC.
2. Wait three minuestes.
3. Plug into main power, but no battery.
4. Restart nthe computer.

Title: Re: vista wont boot it only boots to a black screen with a white mouse .
Post by: Allan on June 10, 2011, 04:34:42 PM

Try booting to the Windows cd and running the startup repair options.

Title: Re: vista wont boot it only boots to a black screen with a white mouse .
Post by: Hepa%2A on June 10, 2011, 11:53:19 PM

Geek 9pm I tried tha but got the same results .
Allan I tried tha too but got the same results .

The reason why i was trying too fix it instead of doing a factory recovery is because my client
haves quickbooks and she doesn't have the disk too installed it again .But after talking to him
about the situation he agree on doing a factory recovery.
So now im doing the updates and here soon about to installed MSE and removed norton

Its a Toshiba Satellite L3oo series

Title: Re: vista wont boot it only boots to a black screen with a white mouse .
Post by: Geek-9pm on June 11, 2011, 08:42:37 AM

Quote

haves quickbooks and she doesn't have the disk too installed it again

Good for you!
If the data is important,  the user has to you pay to protect it. Trying to recover important data without the right tools is very risky.
Hopefully your client will consider a backup plan suitable for quickbooks. There is a lot of information about how and why one must have a quickbooks backup plan. There is even online backup offered by different firms targeted to quickbooks users. Of course you already the official site is http://intuit.com and they have an 800 number.