Computer Hope

Software => Computer software => Topic started by: Lynne on August 27, 2005, 06:04:26 PM

Title: Epson scanner problem
Post by: Lynne on August 27, 2005, 06:04:26 PM

Running win98se. Epson perfection 1250 scanner

Hope you can help.

Just had computer in the "fixers" for a check over and now my scanner won't work. I have tried re-installing (which meant removing existing files) now it is saying that ISMDLL.dll cannot be found so the "scan to file" won't work on my scanner.

Can I find this file anywhere?

I'm not technical in the slightest so be gentle with me!!

Thanks
Lynne

Title: Re: Epson scanner problem
Post by: Raptor on August 27, 2005, 06:12:07 PM

Quote

Just had computer in the "fixers" for a check over and now my scanner won't work.

Hello, Lynne. Can you recall what they have done to your computer?

You may need to reinstall the drivers for the scanner. Try downloading the latest drivers from the manufacturers webpage.

Title: Re: Epson scanner problem
Post by: Lynne on August 27, 2005, 06:28:32 PM

Thanks for your swift reply - just off to see if I can get the driver from the epsom site.

Lynne

Title: Re: Epson scanner problem
Post by: Lynne on August 27, 2005, 06:48:57 PM

found something but don't think it was relevant. Installed it anyway but problem still there.

Off to bed now before I throw it through the window!!

I'll try again tomorrow

Thanks anyway, Raptor

Title: Re: Epson scanner problem
Post by: ojas25 on August 28, 2005, 01:16:59 AM

You might like to go to Driver Guide Windows it list just about every driver for all hardware

Title: Re: Epson scanner problem
Post by: Lynne on August 28, 2005, 06:40:07 AM

I've now downloaded another driver and nothings changed. When I try to open the epson Smart Panel (which gives you the choice of tasks) I am still getting the notice " A required .dll file ISMDLL.dll was not found ".

I have checked through the installation disk I got with the software and there is no ISMDLL.dll file on that disk so I can only presume it is a seperate file that belongs to Windows or such like.

Now I'm stuck!!

Lynne

Title: Re: Epson scanner problem
Post by: Raptor on August 28, 2005, 06:47:45 AM

Quote

Off to bed now before I throw it through the window!!

Hope you had a good night of sleep.

Quote

espmain.exe       programfilesdir+\epson\epson smart panel for scanner\copy utility\ismdll.dll

The .DLL file seems entirely related to Epson. Have you tried reinstalling this control panel or does it come with the drivers?

Title: Re: Epson scanner problem
Post by: Lynne on August 28, 2005, 07:27:48 AM

Hi Raptor,

I have tried to install the whole thing twice now. (installation disk - autorun) It says it needs to un-install all existing files to be able to re-install, I click OK. The only thing I haven't done is remove/un-install Epson folder manually before re-installing. Didn't think it would make a difference.

Where did you get that path in your last post from? Surely if the .dll file is entirely related to epson it should be on the installation disk?

grrrrrrrrrrrr........

Lynne >:(

Title: Re: Epson scanner problem
Post by: Lynne on August 28, 2005, 07:46:55 AM

Just remembered that when I was at the "fixers" (I use that term loosely) they said I had 400 somethings in my registry and cleaned that up.......have they deleted something important?

They were that good they installed a new sound card for me and it doesn't work!! And the original problem of getting a notification of "a fatal error number 016. ?????? has occured" etc whenever I am using graphic programmes, is still happening.

I will go back to them next week, guns blazing, but I have some important work to do today so rather miffed and desperate!!

Lynne

Title: Re: Epson scanner problem
Post by: Raptor on August 28, 2005, 08:00:17 AM

If the computer is still under warranty, return it!

Title: Re: Epson scanner problem
Post by: merlin_2 on August 28, 2005, 05:37:28 PM

Is this a usb scanner

Title: Re: Epson scanner problem
Post by: 2k dummy on August 28, 2005, 05:48:25 PM

Go into device manager and update driver.