Computer Hope

Hardware => Hardware => Topic started by: tinkestra on August 14, 2011, 01:36:21 AM

Title: BSOD
Post by: tinkestra on August 14, 2011, 01:36:21 AM: Hi all , firstly i apologize if I have posted in the wrong section but I desperately need to advice.
I have a HP Pavillion a6042uk. I bought it of my sister . Prior to me buying it i did know she had a prob with bsod and as I had dealt with this before I thought what the heck I will still have it.
it is a intel pentium dual cpu e21060 @1.8ghtz, ram 2g and it has a 250 hard drive.
It was bought as new running on Vista. I have ran windows 7 and the computer is sluggish and unresponsive. I have tried xp , but as the pc was made for vista most of the drivers are missing.
So far I have done a clean install . The pc can work fine for a hour or two or just ten minutes before a blue screen appears. Each page never the same as before, can be mind dump, usb prob , driver. But it boots up fine and have tried to update and make sure drivers are up to date. I am the pc now. I find I have a bsod mostly when I go online.
Any thoughts. Big thank you in advance.
Title: Re: BSOD
Post by: JJ 3000 on August 14, 2011, 01:38:42 AM: Download BlueScreenView to your desktop.
BlueScreenView (http://www.nirsoft.net/utils/blue_screen_view.html)
unzip downloaded file and double click on BlueScreenView.exe to run the program.
when scanning is done, go to EDIT - Select All
Go to FILE - SAVE Selected Items, and save the report as BSOD.txt
Open BSOD.txt in Notepad, copy all of the content, and paste it into your next reply
Title: Re: BSOD
Post by: tinkestra on August 14, 2011, 01:39:20 AM: doing it now
Title: Re: BSOD
Post by: tinkestra on August 14, 2011, 01:50:44 AM: Mini081511-06.dmp 15/08/2011 08:25:54 0x00000124 0x00000000 0x842083f0 0xb2000018 0x06000e0f hal.dll hal.dll+69dd Hardware Abstraction Layer DLL Microsoft® Windows® Operating System Microsoft Corporation 6.0.6002.18005 (lh_sp2rtm.090410-1830) 32-bit ntkrnlpa.exe+cdb8d hal.dll+69dd ntkrnlpa.exe+c15a0 hal.dll+68f1 C:\Windows\MiniDump\Mini081511-06.dmp 2 15 6002 134,952
Mini081511-05.dmp 15/08/2011 08:12:41 DRIVER_IRQL_NOT_LESS_OR_EQUAL 0x000000d1 0xe84a4e14 0x00000002 0x00000000 0x8b1294d2 usbccgp.sys usbccgp.sys+54d2 USB Common Class Generic Parent Driver Microsoft® Windows® Operating System Microsoft Corporation 6.0.6001.18000 (longhorn_rtm.080118-1840) 32-bit ntkrnlpa.exe+4dfd9 usbccgp.sys+54d2 usbccgp.sys+57a6 ntkrnlpa.exe+20d919 C:\Windows\MiniDump\Mini081511-05.dmp 2 15 6002 134,952
Title: Re: BSOD
Post by: tinkestra on August 14, 2011, 01:52:25 AM: Mini081511-06.dmp   15/08/2011 08:25:54      0x00000124   0x00000000   0x842083f0   0xb2000018   0x06000e0f   hal.dll   hal.dll+69dd   Hardware Abstraction Layer DLL   Microsoft® Windows® Operating System   Microsoft Corporation   6.0.6002.18005 (lh_sp2rtm.090410-1830)   32-bit   ntkrnlpa.exe+cdb8d   hal.dll+69dd   ntkrnlpa.exe+c15a0   hal.dll+68f1      C:\Windows\MiniDump\Mini081511-06.dmp   2   15   6002   134,952
Mini081511-05.dmp   15/08/2011 08:12:41   DRIVER_IRQL_NOT_LESS_OR_EQUAL   0x000000d1   0xe84a4e14   0x00000002   0x00000000   0x8b1294d2   usbccgp.sys   usbccgp.sys+54d2   USB Common Class Generic Parent Driver   Microsoft® Windows® Operating System   Microsoft Corporation   6.0.6001.18000 (longhorn_rtm.080118-1840)   32-bit   ntkrnlpa.exe+4dfd9   usbccgp.sys+54d2   usbccgp.sys+57a6   ntkrnlpa.exe+20d919      C:\Windows\MiniDump\Mini081511-05.dmp   2   15   6002   134,952
Mini081511-04.dmp   15/08/2011 00:23:17   BUGCODE_USB_DRIVER   0x000000fe   0x00000008   0x00000004   0x84b5c028   0x00000000   usbhub.sys   usbhub.sys+13984   Default Hub Driver for USB   Microsoft® Windows® Operating System   Microsoft Corporation   6.0.6002.18005 (lh_sp2rtm.090410-1830)   32-bit   ntkrnlpa.exe+cdb8d   usbhub.sys+13984   usbhub.sys+1457   usbhub.sys+105a      C:\Windows\MiniDump\Mini081511-04.dmp   2   15   6002   189,304
Mini081511-03.dmp   15/08/2011 00:16:49   PAGE_FAULT_IN_NONPAGED_AREA   0x00000050   0xf3ec4287   0x00000000   0x81a44616   0x00000002   ntkrnlpa.exe   ntkrnlpa.exe+9838d   NT Kernel & System   Microsoft® Windows® Operating System   Microsoft Corporation   6.0.6002.18267 (vistasp2_gdr.100608-0458)   32-bit   ntkrnlpa.exe+9838d   ntkrnlpa.exe+4ddd4   ntkrnlpa.exe+29616   ntkrnlpa.exe+1724cf      C:\Windows\MiniDump\Mini081511-03.dmp   2   15   6002   134,952
Mini081511-02.dmp   15/08/2011 00:13:37   BUGCODE_USB_DRIVER   0x000000fe   0x00000008   0x00000004   0x85d2c028   0x00000000   usbhub.sys   usbhub.sys+13984   Default Hub Driver for USB   Microsoft® Windows® Operating System   Microsoft Corporation   6.0.6002.18005 (lh_sp2rtm.090410-1830)   32-bit   ntkrnlpa.exe+cdb8d   usbhub.sys+13984   usbhub.sys+1457   usbhub.sys+105a      C:\Windows\MiniDump\Mini081511-02.dmp   2   15   6002   191,744
Mini081511-01.dmp   15/08/2011 00:11:12   BUGCODE_USB_DRIVER   0x000000fe   0x00000005   0x8555c0e0   0x808627cc   0x85bc719c   USBPORT.SYS   USBPORT.SYS+29706   USB 1.1 & 2.0 Port Driver   Microsoft® Windows® Operating System   Microsoft Corporation   6.0.6002.18005 (lh_sp2rtm.090410-1830)   32-bit   ntkrnlpa.exe+cdb8d   USBPORT.SYS+29706   USBPORT.SYS+4267   usbehci.sys+5ec4      C:\Windows\MiniDump\Mini081511-01.dmp   2   15   6002   172,824
Mini081411-08.dmp   14/08/2011 22:58:30   PAGE_FAULT_IN_NONPAGED_AREA   0x00000050   0xc0a42475   0x00000000   0x81ab994d   0x00000002   Ntfs.sys   Ntfs.sys+10e06   NT File System Driver   Microsoft® Windows® Operating System   Microsoft Corporation   6.0.6000.16386 (vista_rtm.061101-2205)   32-bit   ntkrnlpa.exe+9838d   ntkrnlpa.exe+4ddd4   ntkrnlpa.exe+b494d   fltmgr.sys+9385      C:\Windows\MiniDump\Mini081411-08.dmp   2   15   6002   134,952
Mini081411-07.dmp   14/08/2011 22:52:46   PAGE_FAULT_IN_NONPAGED_AREA   0x00000050   0xe5d5fe7f   0x00000000   0x81ae8ff1   0x00000002   srv2.sys   srv2.sys+13fd9   Smb 2.0 Server driver   Microsoft® Windows® Operating System   Microsoft Corporation   6.0.6002.18274 (vistasp2_gdr.100618-0530)   32-bit   ntkrnlpa.exe+9838d   ntkrnlpa.exe+4ddd4   ntkrnlpa.exe+b5ff1   ntkrnlpa.exe+1724cf      C:\Windows\MiniDump\Mini081411-07.dmp   2   15   6002   134,952
Mini081411-06.dmp   14/08/2011 22:49:40   KERNEL_MODE_EXCEPTION_NOT_HANDLED   0x1000008e   0xc0000005   0x81b04ab2   0x94141728   0x00000000   ntkrnlpa.exe   ntkrnlpa.exe+b2ab2   NT Kernel & System   Microsoft® Windows® Operating System   Microsoft Corporation   6.0.6002.18267 (vistasp2_gdr.100608-0458)   32-bit   ntkrnlpa.exe+b2ab2   ntkrnlpa.exe+212d1e   ntkrnlpa.exe+212f20   ntkrnlpa.exe+28d6e      C:\Windows\MiniDump\Mini081411-06.dmp   2   15   6002   134,952
Mini081411-05.dmp   14/08/2011 22:42:08   IRQL_NOT_LESS_OR_EQUAL   0x0000000a   0x356a81c7   0x00000002   0x00000001   0x81dc4ede   hal.dll   hal.dll+3ede   Hardware Abstraction Layer DLL   Microsoft® Windows® Operating System   Microsoft Corporation   6.0.6002.18005 (lh_sp2rtm.090410-1830)   32-bit   ntkrnlpa.exe+4dfd9   hal.dll+3ede   ntkrnlpa.exe+340a9   ntkrnlpa.exe+a74da      C:\Windows\MiniDump\Mini081411-05.dmp   2   15   6002   134,952
Mini081411-04.dmp   14/08/2011 16:18:09   IRQL_NOT_LESS_OR_EQUAL   0x0000000a   0x2e65ffc3   0x00000002   0x00000001   0x81822ff9   hal.dll   hal.dll+3ff9   Hardware Abstraction Layer DLL   Microsoft® Windows® Operating System   Microsoft Corporation   6.0.6002.18005 (lh_sp2rtm.090410-1830)   32-bit   ntkrnlpa.exe+4dfd9   hal.dll+3ff9   Ntfs.sys+11ddc   Ntfs.sys+11e27      C:\Windows\MiniDump\Mini081411-04.dmp   2   15   6002   134,944
Mini081411-03.dmp   14/08/2011 15:49:35   IRQL_NOT_LESS_OR_EQUAL   0x0000000a   0x26a75bf9   0x00000002   0x00000001   0x81bd6ff9   hal.dll   hal.dll+3ff9   Hardware Abstraction Layer DLL   Microsoft® Windows® Operating System   Microsoft Corporation   6.0.6002.18005 (lh_sp2rtm.090410-1830)   32-bit   ntkrnlpa.exe+4dfd9   hal.dll+3ff9   ntkrnlpa.exe+b0f13   win32k.sys+c9cc5      C:\Windows\MiniDump\Mini081411-03.dmp   2   15   6002   173,528
Mini081411-02.dmp   14/08/2011 15:39:40   IRQL_NOT_LESS_OR_EQUAL   0x0000000a   0x01c85bdc   0x00000002   0x00000000   0x81848537   ntkrnlpa.exe   ntkrnlpa.exe+4dfd9   NT Kernel & System   Microsoft® Windows® Operating System   Microsoft Corporation   6.0.6002.18267 (vistasp2_gdr.100608-0458)   32-bit   ntkrnlpa.exe+4dfd9   ntkrnlpa.exe+44537   ntkrnlpa.exe+86f65   ntkrnlpa.exe+2211b6      C:\Windows\MiniDump\Mini081411-02.dmp   2   15   6002   134,944
Mini081411-01.dmp   14/08/2011 14:29:58   DRIVER_IRQL_NOT_LESS_OR_EQUAL   0x000000d1   0x371c3b8a   0x00000002   0x00000000   0x8b186e77   usbccgp.sys   usbccgp.sys+8e77   USB Common Class Generic Parent Driver   Microsoft® Windows® Operating System   Microsoft Corporation   6.0.6001.18000 (longhorn_rtm.080118-1840)   32-bit   ntkrnlpa.exe+4dfd9   usbccgp.sys+8e77   usbccgp.sys+5792   ntkrnlpa.exe+20d919      C:\Windows\MiniDump\Mini081411-01.dmp   2   15   6002   134,944
Title: Re: BSOD
Post by: tinkestra on August 14, 2011, 02:28:31 AM: Dump File : Mini081511-06.dmp
Crash Time : 15/08/2011 08:25:54
Bug Check String :
Bug Check Code : 0x00000124
Parameter 1 : 0x00000000
Parameter 2 : 0x842083f0
Parameter 3 : 0xb2000018
Parameter 4 : 0x06000e0f
Caused By Driver : hal.dll
Caused By Address : hal.dll+69dd
File Description : Hardware Abstraction Layer DLL
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6002.18005 (lh_sp2rtm.090410-1830)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+cdb8d
Stack Address 1 : hal.dll+69dd
Stack Address 2 : ntkrnlpa.exe+c15a0
Stack Address 3 : hal.dll+68f1
Computer Name :
Full Path : C:\Windows\Minidump\Mini081511-06.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
Dump File Size : 134,952
================================================
Title: Re: BSOD
Post by: jason2074 on August 14, 2011, 02:45:10 AM: You have installed 3 different windows system, Are you using Vista?
Title: Re: BSOD
Post by: tinkestra on August 14, 2011, 02:48:08 AM: yes
Title: Re: BSOD
Post by: tinkestra on August 14, 2011, 02:49:22 AM: it came with vista on it , i did dipe it purt on 7 it was running slow then xp and just couldnt get drivers so went back too vistsa
Title: Re: BSOD
Post by: jason2074 on August 14, 2011, 02:56:51 AM: 1. Try running system file checker -> http://support.microsoft.com/kb/929833 (http://support.microsoft.com/kb/929833)
2. Then use Safemode with Networking. On first boot up, tap F8 and choose the option. Use it for a couple of hours and check if you get the same BSOD.
3. Post current protection softwares installed. Make sure to acquire all drivers directly on HP support site with the corresponding OS you installed.
*edited
Title: Re: BSOD
Post by: JJ 3000 on August 14, 2011, 02:59:11 AM: Did the BSODs occur with all three versions of Windows or just Vista?
Title: Re: BSOD
Post by: tinkestra on August 14, 2011, 07:44:56 AM: When I first aquired the pc it had Vista on it and it was doing it then. I did put windows 7 and it ran so slow but it never suffered with bsod. I did run win xp too but the prob with this was no drivers were available.
I have since this morning opened tower up and gently brushed away all dust, which was a lot and I am surpised one fan worked as it was pretty built up. At this moment it has been running about six hours with out no blue screen so at the moment this is a good sign.
Title: Re: BSOD
Post by: michelsmith on August 16, 2011, 01:55:54 AM: Hi,

Do you remember making any recent changes to the computer prior to this issue?

I would suggest you to follow the steps in the link and check if the issue persists:

http://windows.microsoft.com/en-us/windows7/Resolving-stop-blue-screen-errors-in-Windows-7 (http://windows.microsoft.com/en-us/windows7/Resolving-stop-blue-screen-errors-in-Windows-7)

Also check event viewer for error follow the steps in the link:

http://windows.microsoft.com/en-US/windows7/What-information-appears-in-event-logs-Event-Viewer (http://windows.microsoft.com/en-US/windows7/What-information-appears-in-event-logs-Event-Viewer)

Hope this information helps you.