Computer Hope
Microsoft => Microsoft Windows => Windows Vista and 7 => Topic started by: Ratman21 on August 31, 2011, 11:05:20 AM
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Help getting error that ci.d11 file is missing. Tried windows Vista repair but when it came up to the window that asks you to click on your operating system. There is no system listed. Help!
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Hi
Ihad that problem on last Thusrday night, while I was on a big urgent project (have you ever noticed problems always happen at the worst moment?). I spent my night trying to use Windows' repair tool, with no result. I was not able to start either in safe mode or in any other way. The Report was always pointing an absent or corrupted CI.dll.
Finally, I found the solution in a forum. In fact, while Windows' repair tool mentions it as the cause, CI.dll IS NOT THE PROBLEM
The problem is a virus in the HDD Master Boot Record. My yet-excellent antivirus NOD32 was unable to cure the problem when the incident happened. It just reported it, but did not clean it.
The solution, in my case, was a virus remover found at Kapersky's. See :
http://support.kaspersky.com/viruses/solutions?qid=208280684
I just took my HDD off my computer and connnected it to another puter through an external USB dock, then applied TDSSKiller from the other computer. It took less than 1 minute. Once the HDD back in its original computer, I booted with no problem, and everything worked and still works fine.
HTH
Good Luck
Philippe
read more: http://answers.microsoft.com/en-us/windows/forum/windows_7-system/boot-critical-file-ccidll-is-corrupt/2c1cf7a6-db71-e011-8dfc-68b599b31bf5