Computer Hope

Microsoft => Microsoft Windows => Windows Vista and 7 => Topic started by: mylogon on September 16, 2011, 02:25:41 AM

Title: Stuck between a rock and a hard place....
Post by: mylogon on September 16, 2011, 02:25:41 AM

I have Windows Vista on a client's PC. I have cleared all the rubbish from it (including 10 or so anti-virus programs...) and gotten it up to speed again.
The problem I am facing is this:
When I go to shut down the computer it hangs on the 'Shutting down' screen. I figured it might be some of those c***y little programs that might be lingering. So to kill them properly (not unlike the undead) is to go into msconfig and remove them from from startup and services.
So you're thinking, that's probably it, right? Well, if I touch something in those menus (not sure which might be causing the problem) then the Start button ceases to work completely. I have tried everything I could find on the internet about it on Google and what have you, but to no avail, including re-enabling those previously disabled programs from msconfig (wierd, right?)
The only solution I could get to work was to do a restore through typing 'rstrui' in command prompt. Then set it back to before I touched the msconfig.
So, you see, I am completely stumped.
I am about to run Malwarebytes and AVG to see if there any Gremlings in the system.
If anyone can shed some light on the subject, that would be great.
Thanks for reading,
Luke

Title: Re: Stuck between a rock and a hard place....
Post by: mylogon on September 16, 2011, 02:46:18 AM

Update:

I have ran a Malwarebytes scan which found 107 problems. After removing these problems and restarting, the start button has died again. After restarting again, the computer does, eventually, shut down.
Thoughts, people?

In addition, the computer looks like a self build from a shop or some kid. It is running Vista-64 bit with Service Pack 2.
I am debating a fresh windows install, but with it not being my computer I'm not comfortable with how that might go down, considering there is 4 user accounts which would probably take quite a bit of covering up. Can I be bothered? Not really.
I'll keep you posted if anything changes.
Thanks,
Luke.

Title: Re: Stuck between a rock and a hard place....
Post by: Salmon Trout on September 16, 2011, 12:34:26 PM

Quote

those c***y little programs

Even with the asterisks, I don't think you should have posted that.

Title: Re: Stuck between a rock and a hard place....
Post by: Spoiler on September 19, 2011, 01:18:19 PM

You check the event logs? Anything in them to help?