Computer Hope

Hardware => Hardware => Topic started by: markivier on September 28, 2011, 07:13:19 PM

Title: When i plug my headphone sound quality drops
Post by: markivier on September 28, 2011, 07:13:19 PM
Hey so heres the deal,
I have a Lenovo Y550P and i never had a sound problem but minutes ago i realized that when i plugged the headphones in the sound quality dropped very very low, what should i do, cause i always use the laptop with headphones plugged, please please help meeeeeeeeeeee, its not a problem with the headphones cause i tried several ones and they all have the same problemmm, Thanks very much, Marc
Title: Re: When i plug my headphone sound quality drops
Post by: quaxo on September 28, 2011, 07:29:48 PM
Define "very very low" quality. Is it crackling? Static? Signal loss?

Is the quality ok with just the laptop speakers?

With the headphones plugged in, try (very gently) rotating the plug in the jack. Does it crackle or change when you do this?

If you've tried more than one pair of headphones, it's possible the jack itself is damaged. This can happen over time. It can also happen if the plug its knocked too hard while plugged in, causing it to damage the jack. Certainly wouldn't be the first time I've seen that with a laptop.
Title: Re: When i plug my headphone sound quality drops
Post by: markivier on September 28, 2011, 07:33:42 PM
its like a bit crackling and for example when i listen to a song or play a game the voices are very low and the rest is much louder
Title: Re: When i plug my headphone sound quality drops
Post by: quaxo on September 28, 2011, 07:39:01 PM
You only answered the first question. What about:
Is the quality ok with just the laptop speakers?

With the headphones plugged in, try (very gently) rotating the plug in the jack. Does it crackle or change when you do this?
Title: Re: When i plug my headphone sound quality drops
Post by: markivier on September 28, 2011, 07:40:48 PM
yup with just the speakers the quality is just fine
Title: Re: When i plug my headphone sound quality drops
Post by: Quantos on September 28, 2011, 07:42:46 PM
The headphones you are trying this with - are they wired or wireless?
Title: Re: When i plug my headphone sound quality drops
Post by: markivier on September 28, 2011, 07:45:14 PM
The headphones you are trying this with - are they wired or wireless?

wired both of which ive tried it with
Title: Re: When i plug my headphone sound quality drops
Post by: Quantos on September 28, 2011, 07:48:50 PM
Have you tested the headphones on something like a stereo, just to troubleshoot the headphones.
Title: Re: When i plug my headphone sound quality drops
Post by: markivier on September 28, 2011, 07:56:13 PM
hmmm no i havent how do i do that? sorry im kind of new =/
Title: Re: When i plug my headphone sound quality drops
Post by: markivier on September 28, 2011, 07:58:04 PM
Have you tested the headphones on something like a stereo, just to troubleshoot the headphones.
How do i do that? im kinda new =/
Title: Re: When i plug my headphone sound quality drops
Post by: Quantos on September 28, 2011, 07:59:59 PM
Just plug the headphones into the headphone jack on the stereo, or maybe even another computer.
Title: Re: When i plug my headphone sound quality drops
Post by: markivier on September 28, 2011, 08:06:15 PM
Just plug the headphones into the headphone jack on the stereo, or maybe even another computer.
w0000t, could it be that my pc is messing my headphones up cause i got one that worked on my sisters pc just now, plugged it in my laptop, it had the same problems and then i plugged it in my ipod and the same problems happenn
Title: Re: When i plug my headphone sound quality drops
Post by: Quantos on September 28, 2011, 08:08:40 PM
The only way your PC could damage the headphones themselves is if it is sending out a post amp signal instead of line level signals.
Title: Re: When i plug my headphone sound quality drops
Post by: markivier on September 28, 2011, 08:09:03 PM
Just plug the headphones into the headphone jack on the stereo, or maybe even another computer.

im quite sure its the laptop that has the problem
Title: Re: When i plug my headphone sound quality drops
Post by: Quantos on September 28, 2011, 08:10:17 PM
Well, let's go from certain to absolutely positive.
Title: Re: When i plug my headphone sound quality drops
Post by: markivier on September 28, 2011, 08:11:09 PM
The only way your PC could damage the headphones themselves is if it is sending out a post amp signal instead of line level signals.
It seems now that it only messes up the voices from the audios any ideas?
Title: Re: When i plug my headphone sound quality drops
Post by: markivier on September 28, 2011, 08:12:01 PM
Well, let's go from certain to absolutely positive.

Title: Re: When i plug my headphone sound quality drops
Post by: Quantos on September 28, 2011, 08:12:27 PM
Do you have any software that is working as a mixer?
The levels may need to be reset.
Title: Re: When i plug my headphone sound quality drops
Post by: markivier on September 28, 2011, 08:15:19 PM
Do you have any software that is working as a mixer?
The levels may need to be reset.
Realtek High Definition Audio, i often go open it and mix sounds, but i know how to use that, and i never had a problem before, plus the problem with the voices even happens if i watch a youtube vid
Title: Re: When i plug my headphone sound quality drops
Post by: Quantos on September 28, 2011, 08:16:28 PM
Try setting the mixer settings to 'flat'.
Title: Re: When i plug my headphone sound quality drops
Post by: markivier on September 28, 2011, 08:18:11 PM
Try setting the mixer settings to 'flat'.
Ill try that, now i have to leave, talk to you tomorrow, thanks very much for everything, ill see what i can do and ill update you, and ask for more help if i couldnt fix it, thank you very very very mucchh
Title: Re: When i plug my headphone sound quality drops
Post by: BC_Programmer on September 29, 2011, 05:02:53 AM
its like a bit crackling and for example when i listen to a song or play a game the voices are very low and the rest is much louder

Sounds like you are using cellphone/headset headphones, known as a "three conductor" audio jack. if you look at the plug, you will see three rings. This is not a standard audio jack; a standard audio jack would have two such rings. You will need an adapter, or a proper set of headphones. (By which I mean, with a 2-conductor Audio phono jack). Some sound cards actually support three-conductor audio for some reason, although I haven't seen very many.
Title: Re: When i plug my headphone sound quality drops
Post by: maxum on September 29, 2011, 03:45:22 PM
Maybe the problem is your driver or sound card.
Title: Re: When i plug my headphone sound quality drops
Post by: Geek-9pm on October 03, 2011, 04:11:04 PM
The jack is bad. Fix it.
Title: Re: When i plug my headphone sound quality drops
Post by: Quantos on October 07, 2011, 02:00:34 PM
The jack is bad. Fix it.

???

I think BC is onto something there.