Computer Hope

Hardware => Hardware => Topic started by: andrew-z on September 30, 2011, 11:56:26 AM

Title: maxtor external hard drive - recognaize by comp but not visible
Post by: andrew-z on September 30, 2011, 11:56:26 AM

Hi, I have Maxtor external drive, it has a Norton Ghost BackUp copy of my computer. Computer crashed - when I use Maxtor external disk it is not working.  so I connected it to my notebook. got mes: hardware found, installed, ready to use.... but I don't see the disk in "My computer? i uninstalled it in device manager and install again nothing worked. I need it as it has a Norton Ghost BackUp. And again all info: found installed, ready to use... but not visible??? I am confused.

Any suggestins?  :'(

Title: Re: maxtor external hard drive - recognaize by comp but not visible
Post by: truenorth on September 30, 2011, 12:09:38 PM

Welcome to the CH forums. What caused your computer crash? Was the external connected to the computer at the time and turned on? Did you ever verify that the Norton Ghost data was actually there? truenorth

Title: Re: maxtor external hard drive - recognaize by comp but not visible
Post by: Lisa_maree on October 02, 2011, 12:14:01 AM

Hi all is not lost,

I think you need to assign a drive letter to the external drive which you do through Windows diskmanger. How exactly depends on your windows version so could you please post your windows version.

Lisa
 

Title: Re: maxtor external hard drive - recognaize by comp but not visible
Post by: patio on October 02, 2011, 08:04:57 AM

With many versions of Ghost the drive will not be recognised until after you boot tot the Gost bootdisk.

Title: Re: maxtor external hard drive - recognaize by comp but not visible
Post by: andrew-z on October 03, 2011, 11:18:45 AM

Maxtor was not connected -comp crashed as a boot errors, Yes i checked maxtor after back up it was there.
I don't  see Maxtor  in disk manager
I can see it in device manag as a usb device but i can not do anything there
Also if i want to disconnect it, it is in the list. but that's it.

Title: Re: maxtor external hard drive - recognaize by comp but not visible
Post by: gamer00156 on October 03, 2011, 11:42:58 AM

if you are using windows 7 you have to search for something as harddisk manager then you need to initialize it and after that assign a letter to it.
i didnt understand the problem totally so maybe this is an unusefull answer

Title: Re: maxtor external hard drive - recognaize by comp but not visible
Post by: patio on October 03, 2011, 05:10:38 PM

Quote from: andrew-z on October 03, 2011, 11:18:45 AM

Maxtor was not connected -comp crashed as a boot errors, Yes i checked maxtor after back up it was there.
I don't  see Maxtor  in disk manager
I can see it in device manag as a usb device but i can not do anything there
Also if i want to disconnect it, it is in the list. but that's it.

If it shows up in Device Manger it should show in Disk Management also...
Right clik My Computer...select Manage...then Disk Management...
Right clik the drive and select Properties...

Report back with the results.