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Software => Computer software => Topic started by: program not responding on January 19, 2012, 11:51:00 PM

Title: Word opens a blank document when I click on a saved file?
Post by: program not responding on January 19, 2012, 11:51:00 PM

Dear Forum,

I don't know what started this, but lately I have to search for the document and open it after opening a file that is supposed to be saved. Word opens with a blank gray screen, then I have to manually open the document. Thanks for any insights!

Mike
 :)

Title: Re: Word opens a blank document when I click on a saved file?
Post by: jason2074 on January 20, 2012, 01:03:17 AM

Try this link (http://www.techsupportforum.com/forums/f57/solved-excel-documents-wont-open-only-blank-grey-screen-212632.html).

Title: Re: Word opens a blank document when I click on a saved file?
Post by: program not responding on January 20, 2012, 01:22:33 AM

Thanks Jason; but it doesn't seem to apply to Word. The same thing happens in Excel, though. I went to it, and tried to follow the instructions, but each function that they referred to was grayed out.

One thing: I just did a reinstall of MS Office after wiping my hard drive to eliminate a bad virus. It was doing this just before the wipe, too though.

Is there a MS free support for this?

Sincerely,
Mike

Title: Re: Word opens a blank document when I click on a saved file?
Post by: jason2074 on January 20, 2012, 01:47:32 AM

We'll never know if your PC is clean. Maybe you should head to the Viruses and Spyware (http://www.computerhope.com/forum/index.php/board,7.0.html) section for a couple of logs needed. Other than that, you might need to run a diagnostic tool to check on the Hard drive and use the Checkdisk Utility (http://windows.about.com/od/maintainandfix/ss/CHKDSK.htm).